Product solutions

Product Experience

Ensure seamless product experiences to increase customer retention and drive revenue.

Product Experience
digital workplace

Get to know your users.

Gain visibility into user journeys to detect where they struggle, then implement data-driven change.

IT support

Drive change, seamlessly.

Implement solutions to points of user friction and solve adoption challenges quickly, with no code or dev work.

customer retention

Drive growth and retention.

Build customer loyalty and reduce churn by creating seamless user experiences from day one.

How it works

Increase customer satisfaction.

Close the gap in user adoption by leveraging data to design better user experiences.

The Challenge

The impact of churn on revenue over time.

Deliver more value, faster, by ensuring your customers easily adopt your product.

product experience
IBM logo

IBM uses WalkMe to promote adoption and boost customer retention on their digital product offerings.

300%

improvement in product usage

80%

revenue growth of digital offering

6X

increase in product adoption

The impact of WalkMe was immediate. First and foremost, we were able to improve user adoption early on, resulting in 6X higher user retention and 4X better conversion rates from trials to subscriptions.

Nilanjan Adhya

Chief Digital Officer, IBM
Tracked Events & Funnels
Our solution

Reduce churn and boost retention.

With WalkMe's Digital Adoption Platform, leverage advanced analytics to understand exactly where your users struggle, so that you can design personalized experiences that drive customer satisfaction.

Discover more about product adoption.
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Why UX has become a CIO priority.

The service you offer your customers affects how they perceive your brand against the competition. Build the ultimate customer experience with WalkMe.

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A product that empowers customers.

Chief Digital Officer of IBM shares his philosophy on providing the ultimate customer experience with the aid of WalkMe’s Digital Adoption Platform.

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Redefining customer experiences in the new normal.

Potential buyers can decide in a few clicks whether or not they want to become your customer. Build the ultimate product experience with WalkMe.

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