5 security factors every IT leader needs to consider when buying a digital adoption solution

Dar Bonn
By Dar Bonn
Updated May 2, 2023

Digital adoption platforms (DAPs) are becoming the preferred approach  among global and enterprise organizations looking to improve user experience and operational efficiency. These platforms provide comprehensive user onboarding and training, improved user experience, detailed analytics, and reporting based on software that overlays any existing systems, to homegrown apps. 

However, to extract the full value of any software investment, it is crucial for IT leaders to consider the security controls and measures of SaaS solutions, and digital adoption platforms (DAPs) in particular. In this blog post, we’ll discuss the five security requirements every CIO, CISO, and IT leader should take into consideration when buying DAP.

Regardless of the DAP solution you select, make sure it has robust security and compliance controls, so as to protect your organization’s sensitive information, meet regulatory requirements, and maintain user trust.

Consider these key points today, so you won’t get blindsided tomorrow: 

5 security factors to consider when buying a digital adoption solution

  1. Compliance and regulation

Compliance refers to meeting regulatory requirements for data protection. Although it is an essential security requirement, not all organizations take robust measures to provide their customers with a secure solution for protecting sensitive data. 

To ensure full data safety, choose a DAP solution that goes beyond GDPR (EU regulation) and CCPA (US regulation) compliance and adheres to government requirements as well. WalkMe has recently been accredited with Cyber Essentials and Cyber GRX certifications, allowing us to offer our secured services to the UK Crown Commercial.

  1. Data protection and encryption 

Encryption is the process of converting plain text into a code, making it indecipherable to anyone without the encryption key. It’s a crucial security feature for a DAP, as it helps protect sensitive data from unauthorized access. DAP solutions should support different types of encryption, such as SSL (Secure Socket Layer) and AES (Advanced Encryption Standard). 

Choose a DAP that prioritizes encryption. At WalkMe, we use best-of-breed encryption to protect sensitive data, including SSL and AES based on TLS 1.2, and we regularly test encryption strength and data integrity.

  1. Access control management

One crucial security element is the process of controlling who has access to various resources within DAP. Role-based access control (RBAC) assigns roles and permissions to users. This enables IT leaders to ensure access control based on the specific needs of an organization. When a user’s role changes or they leave the organization, that access is revoked. This feature is offered by WalkMe’s DAP solution by default.

  1. Data availability and integrity

Data availability refers to the ability of a solution to provide access to data at all times, while data integrity refers to the accuracy and consistency of the data. DAP, like any SaaS solution, has to ensure data availability and integrity to effectively support organizational operations and to prevent any delays impacting employee productivity, user experiences, or operational workflows.

It is important to thoroughly review the data management policies and practices of a DAP provider before making a purchase to ensure that they offer both a EU and US data center and CDN supplier of the highest caliber. Our thousands of customers worldwide rely on WalkMe’s partnership with leading providers to ensure data reliability, accessibility, and integrity.

  1. Audit logs tracking and SOC monitoring

Audit logs are records of user activity and system changes within a DAP. These logs are crucial for identifying and addressing security incidents. A DAP should provide information such as user activity, system changes, and login attempts in its audit logs. Based on the input, IT leaders should ensure that audit logs from any operating software provider are regularly reviewed and that any suspicious activity is investigated.

WalkMe keeps the logs and information of user activity, system changes, and login attempts in its audit logs, which are accessible and visible to customers. WalkMe’s internal and external analysts and Security Operation Center (SOC) work around the clock to monitor irregularities, sift through countless logs, and ensure critical events (if any) are attended to promptly and efficiently.

Simply choose the right provider that prioritizes your security

In summary, simply choose a provider that uses the same (if not more advanced) security measures as a global enterprise. You will benefit from working with a DAP provider that understands your requirements and standards as an IT leader, as they will be able to ensure operational efficiency and mitigate any risks.

WalkMe meets and exceeds enterprise and government-standard security requirements and is esteemed the most secure solution to serve any company’s digital transformation endeavor. 

Schedule a meeting with our experts to hear what makes us trusted by over 2,000 enterprises and governmental entities worldwide to support them in their digital adoption journey.

Dar Bonn
By Dar Bonn
An experienced marketer and cyber security specialist, Dar is a Senior Product Marketing Manager at WalkMe. Dar is highly experienced in driving business growth through sophisticated go-to-market (GTM) strategies, product positioning, and persona-based messaging. In her previous roles, Dar led marketing for IBM Security Israel and the Israeli Ministry of Finance. She holds an MBA with honors, majoring in Marketing & Strategy. In her free time, she promotes women representation in tech.