Thermo Fisher Scientific logo

Thermo Fisher Scientific boosts productivity, improves adoption of Workday® and Salesforce® thanks to WalkMe.

self service

20% reduction in
Salesforce® related
support tickets.

customer experiences

70% engagement
during Workday®
onboarding.

digital experiences

83% of users rely on WalkMe
for ongoing training
and support.

Thousands of Thermo Fisher Scientific employees rely on powerful platforms like Salesforce® and Workday® every day—but many do not use the full potential of the advanced software. Thermo Fisher turned to WalkMe for an all-in-one digital adoption tool to ensure consistent training, efficient onboarding, and increased productivity.

Thanks to WalkMe’s Digital Adoption Platform, Thermo Fisher sees:

  • 20% reduction in Salesforce®-related support tickets
  • 70% engagement during Workday® onboarding
  • 83% of users rely on WalkMe for ongoing training and support
  • Eliminated monthly live training sessions
  • 2000% improvement in data accuracy

Thermo Fisher Scientific boosts employee productivity, software adoption - achieves 2,000% data accuracy improvement

~ Michele Giacomuzzi

Manager, Sales Enablement, Thermo Fisher Scientific

Executive Summary

Thermo Fisher Scientific is a fast-growing provider of innovative technologies to health care, life sciences, and related industries. With over 70,000 global employees, the company needed a tool that would ensure efficient and consistent onboarding and training in multiple languages. The company also wanted to improve employee adoption of, and ongoing engagement with, two advanced platforms: Salesforce® and Workday®.

As part of its digital adoption and change management strategy, Thermo Fisher implemented WalkMe for both of these key applications. Employees now have access to customized in-app guidance and real-time instruction. As a result, Thermo Fisher reports more streamlined onboarding processes and a reduction in support tickets and processing errors. Furthermore, WalkMe ShoutOuts and SmartTips have revolutionized how Thermo Fisher is able to communicate with users from within the applications.

  • WalkMe for Workday®
  • WalkMe for Salesforce®

About Thermo Fisher Scientific

Thermo Fisher Scientific Inc. is the world leader in serving science, with revenues of more than $20 billion and approximately 70,000 employees globally. It helps its customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity.

Discover More about Employee Training

Thermo Fisher Scientific

Thermo Fisher Scientific boosts employee productivity, software adoption - achieves 2,000% data accuracy improvement

Thermo Fisher Scientific boosts employee productivity, software adoption - achieves 2,000% data accuracy improvement

LinkedIn

LinkedIn supports rapid growth with faster, more efficient use of software, 43% decrease in live training

LinkedIn supports rapid growth with faster, more efficient use of software, 43% decrease in live training

RedHat

Red Hat, a 15,000+ employee company leverages WalkMe for digital adoption across the tech stack

Red Hat, a 15,000+ employee company leverages WalkMe for digital adoption across the tech stack