Digital Adoption Training & Certification | Drive Business Impact

Your future in digital adoption starts here.

The Digital Adoption Institute equips customers and partners with the skills, certifications, and practical experience needed to drive real business impact through digital adoption.

Build a self-sufficient digital adoption team.

Real learning, real results

Built on more than a decade of real-world digital adoption experience, training is grounded in authentic customer use cases—not theory—so teams build practical product skills and learn what actually works.

Confidence that drives change

Training equips individuals and teams with the confidence to lead digital change across the organization—moving beyond support to influence, ownership, and impact.

Outcomes, not just enablement

Structured learning paths and role-based certifications ensure knowledge translates into measurable business impact as digital adoption programs grow and mature.

What Is the Digital Adoption Institute

What is the Digital Adoption Institute?

The Digital Adoption Institute (DAI) is WalkMe’s official training and certification hub for digital adoption professionals. Through online learning, instructor-led sessions, hands-on application, and certification, DAI helps individuals and teams turn digital adoption best practices into real business impact.

Who is the Digital Adoption Institute designed for?

The DAI is designed for WalkMe customers and partners who are responsible for building, managing, or leading digital adoption initiatives. This includes builders, project leads, and program managers at different stages of digital adoption maturity.

How do I access the DAI?

Access to the Digital Adoption Institute is available to active WalkMe customers and partners. To get started, you’ll need to log in using your WalkMe credentials. You can find more details in the How to Access section below.

Can I access the DAI if I’m not a WalkMe customer or partner?

Training and certifications in the DAI are only available to WalkMe customers and partners. If you’re not currently a customer, you can still explore open digital adoption learning resources through SAP’s learning hub.

What kind of learning does the Digital Adoption Institute offer?

The DAI combines self-paced learning, instructor-led sessions, hands-on application, and certification to support learners at different stages of their digital adoption journey.

A structured path from fundamentals to leadership

Learn the fundamentals

Build a strong foundation in digital adoption concepts and WalkMe best practices through self-paced online learning.

Deepen your expertise

Advance your skills through instructor-led bootcamps that build on the fundamentals with hands-on learning and practical application.

Get certified

Validate your expertise with role-based certifications that establish credibility and help you deliver measurable results.

Step 1 of 3

Role-based certifications designed for real impact

WalkMe certifications are built around the roles that actually make digital adoption successful—so your team is trained and qualified to execute, manage, and lead with confidence.

WalkMe Builder

Learn how to create and manage WalkMe content, build smart experiences, test effectively, and deploy automations that drive adoption where users need it most.

WalkMe Project Lead

Own digital adoption initiatives end-to-end—from intake and scoping to timelines, risk management, and delivery.

WalkMe Program Manager

Define strategy, governance, and value delivery for your digital adoption program, ensuring alignment with business goals and long-term impact.

What learners are saying.

“The best part of the Digital Adoption Institute? Knowing I wasn’t in it alone. Learning from real use cases and peers tackling the same problems was energizing – and left me inspired and ready to build solutions and a strategy that drives results.”

Steffaney Zohrabyan

Sales Innovation & Insights, Cisco
“The Digital Adoption Institute courses and certifications helped me turn DAP from a role into a real career path. The structured learning and focus on practical scenarios made it easy to connect the dots between technical skills, strategy, and long-term impact.”

Ryan Shiba

Senior Director, Customer Success SMB, Deputy
“Achieving my WalkMe Certification empowered me to design a WalkMe scalable strategy that meets my organization’s needs. The connections I made throughout the WalkMe Community continue to support me and my team as we grow our skills and keep advancing our digital adoption journey.”

Kristy Ruzesky

Solutions Adoption Manager, Federated Co-operatives Limited

Access the Digital Adoption Institute

Customers & Partners

Not a Customer or Partner?

Explore our open digital adoption training on SAP’s learning hub.

Build your career as a digital adoption professional

Digital adoption is more than a skill—it’s a profession. The DAI helps you grow your expertise, build credibility, and connect with a global community of peers who are leading digital change inside their organizations. Learn from experienced practitioners, share real-world challenges, and build relationships with peers who are advancing the digital adoption profession together.

Community access is available to WalkMe users and requires logging in with your WalkMe credentials.