Product solution

Conversion Rate Optimization

WalkMe helps lead users persuasively through the flow from visitor to subscriber, from user to customer, and from customer to evangelist.

Take a people-centric approach to HCM training

Drive higher conversion rates.

Simplify complex processes with task-specific training and contextual guidance.

Provide a positive user experience.

Increase conversion rates, user satisfaction and loyalty by unlocking full product potential.

Gain visibility into user journeys.

Prevent future drop-offs and ensure process completion with visibility into user journeys.

How it works

Increase trial conversions, and drive user satisfaction.

With WalkMe’s Digital Adoption Platform, ensure user adoption of your product by analyzing, measuring, and optimizing customer journeys.

The Challenge

Drive user retention.

When change is constant, help your customers uncover the value you provide, exactly when they need it.

Zuora implements personalized software demos and dramatically shortens its sales cycle.

faster close rate

50%

drop in sales cycle

asset for lead generation

Using WalkMe during the demo experience has helped us learn so much about our buyer, because our prospects vary across industry and market segments, understanding their personas and use cases helps us prioritize leads and which deals to attack.

Matt Darrow

VP Product, Zuora

Gain a real-time view into your customer journeys

Our solution

Exponential value = exponential growth.

With WalkMe’s Digital Adoption Platform, gain visibility into customer journeys, and create experiences that drive their satisfaction and your business growth.

Discover more about WalkMe for conversion rate optimization.

IBM offers the ultimate customer experience with WalkMe.

Chief Digital Officer of IBM shares how WalkMe helped them achieve a 300% increase in consumption and retention in their users.

Read Full Story

How a journey map can boost product adoption rates.

By building a clear path for your users to follow, you will create more valuable experiences. Learn how to construct a journey map.

Read Full Story

EX + CX = ROI.

Find out how Sprinklr is using WalkMe to create in-platform customer onboarding experiences with a 330% increase in engagement with new features.

Read Full Story

Frequently asked questions

How can you increase trial-to-paid conversion without changing the product code?

WalkMe layers task-specific training and contextual guidance onto the existing product interface, so users reach value faster during a trial. No product code changes are required to deploy the guidance.

How do you find the exact step where users abandon a signup or checkout flow?

WalkMe provides visibility into user journeys, showing where users drop off or fail to complete a process. Those insights let teams fix the specific step causing abandonment rather than redesigning the whole funnel.

Can guidance be personalized to different user segments in a conversion flow?

Yes. WalkMe uses conditions and segments so each user sees guidance relevant to their role, plan, or stage in the journey. That keeps prompts useful instead of generic.

What conversion results have enterprises reported from guided product experiences?

Zuora used WalkMe for personalized software demos and reported a 4x faster close rate and a 50% shorter sales cycle. WalkMe also became its number one asset for lead generation.

How does reducing process complexity affect user loyalty and retention?

Simplifying complex processes helps users unlock the product’s full potential, which raises satisfaction and loyalty alongside conversion. WalkMe measures and optimizes those journeys continuously rather than as a one-time fix.