Everest Group Research Investigates Successful Practices for Digital Transformation

WalkMe Team
By WalkMe Team
Updated May 8, 2023

The conundrum of digital transformation in the workplace is that as the software stack continues to grow, realizing a positive ROI seems to be getting harder. In a new report by Everest Group Research, business leaders from all different sectors can learn how significant a Digital Adoption Platform can be in maximizing technology investments.

Read the full report here and continue on for key takeaways.  

What does Digital Transformation offer?

The promise of “going digital” is increased efficiency of operations, a greater profit margin due to reduced costs, better alignment and coordination within an organization, improved insights allowing for better decision making, and competitive customer and employee satisfaction. With this list of benefits, it’s no wonder that everyone theoretically wants to take the leap.

What is the digital adoption challenge?

Despite the fact that enterprises are continuing to pursue digital initiatives, most of them fail. 

Based on a survey conducted by Everest Group, 73% of enterprises failed to realize sustained returns on their digital investments. One of the key reasons for this is the lack of user adoption of the digital solutions implemented.” 

This is where the Digital Adoption Solution can serve as the missing piece of the digital transformation puzzle; finally bridging the gap between the digital potential and the users themselves.

Transformation doesn’t happen overnight

A Digital Adoption Platform is an all-encompassing solution for adoption challenges and can help expedite even large-scale initiatives. The phases of a successful transformation generally unfold in three parts:

  1. Pre go-live
  2. Go-live
  3. Post go-live

The Everest Group Research report does a fantastic job breaking down these phases and demonstrating what each looks like without a DAP, and then with a DAP. The difference can make or break business survival.

Features and use cases of WalkMe’s DAP

In order to understand the impact that a DAP has on multiple business processes and goals simultaneously, it’s important to assess real use cases and specific features. The report investigates use cases like learning and development, onboarding employees and customers, support helpdesk, and product UX improvement. Then it describes which WalkMe features correlate to each particular use case. 

Who is in the DAP partner ecosystem?

WalkMe is successful when our partners are successful.

From ISVs to system integrators, to engagement and analytics tools, we are proud to work closely with our partners to enhance their capabilities. The report details how we do that and who they are.

The DAP ecosystem is composed of various complementary pieces. While DAP vendors form the heart of this ecosystem, the technology vendors, system integrators, and analytics partners are also critical components of this space. 

ROI is not out of your reach

It might seem like the digital gap is only growing wider, but a DAP can serve as the bridge and allow existing technology investments to reach their full potential.

Read the full report now.

WalkMe Team
By WalkMe Team
WalkMe pioneered the Digital Adoption Platform (DAP) for organizations to utilize the full potential of their digital assets. Using artificial intelligence, machine learning and contextual guidance, WalkMe adds a dynamic user interface layer to raise the digital literacy of all users.