What is Employee Experience Management (EEM)?
Employee Experience Management (EEM) is a method designed to enhance the overall employee experience in an effort to provide desirable customer experiences with every employee-customer interaction. It encompasses all employee touchpoints with an organization—from recruitment to exit.
EEM deliberately influences all facets of the employee experience while developing strategies that help maximize employee productivity through enrichment activities and the establishment of a conducive environment that both empowers and satisfies employees.
Similar to how organizations focus on customer retention, they also need to emphasize providing a positive employee experience to help in building effective teams and retaining top talent.
The employee experience is affected by several factors, ranging from the adoption of new software to receiving actionable feedback via a performance review. Done correctly, EEM helps maintain employee engagement while maximizing positive interactions and preventing negative employee perception.