What Is Digitization?
Digitization is often used interchangeably with digital transformation, though technically the two are not the same.
Digitization refers to the process of “making something digital.” Turning a paper document into a digital document, for instance, would be digitization.
Here are a few examples of how a business could digitize:
- Collect, scan, and store digital copies of paper records
- Switch from paper receipts to electronic receipts
- Transfer analog media, such as video or audio recordings, to digital media
Some consider process automation to be digitization.
In this case, the following examples would also be included:
- Augmenting customer care with chatbots, phone trees, or online knowledge bases
- Automating software training, accounting, marketing, or other business functions
- Implementing AI and machine learning to handle decision-making
Historically, digitization refers only to the transformation of analog information to digital information. This, therefore, is likely the most appropriate use case for the term.