All you need to know about: Customer Experience

About 88 Results
4 Ways to Improve Business Efficiency and the Customer Experience
Customer Experience
4 Ways to Improve Business Efficiency and the Customer Experience
Discussions of business efficiency often revolve around topics such as inputs, outputs, costs, and performance, but efficiency also affects customers. Some...

by WalkMe Team, June 13, 2021

GEOCONCEPT Group Catapults CX with WalkMe
Customer Experience
GEOCONCEPT Group Catapults CX with WalkMe
GEOCONCEPT Group is a company that helps businesses navigate in a big way. It provides customers with software solutions for...

by WalkMe Team, June 1, 2021

5 Ways to Drive Customer-First Digital Business Transformation
Customer Experience, Digital Transformation
5 Ways to Drive Customer-First Digital Business Transformation
In 2021, customer engagement has become one of the driving forces behind digital business transformation across the globe—and it’s not...

by WalkMe Team, May 30, 2021

A Quick Service Level Agreement (SLA) Checklist
CIO & IT, Customer Experience
A Quick Service Level Agreement (SLA) Checklist
What is a service level agreement (SLA) and how should you create one? In this post, we’ll cover what this document...

by WalkMe Team, April 28, 2021

How a Journey Map Can Boost Product Adoption Rates
Customer Experience
How a Journey Map Can Boost Product Adoption Rates
A journey map can be a useful tool for product creators, software developers, marketers, and anyone else who wants to...

by WalkMe Team, January 28, 2021

Customer Retention Is the Key to Success
Customer Experience
Customer Retention Is the Key to Success
Did you know that it costs five times more to acquire a new customer than to retain an existing one?...

by WalkMe Team, September 16, 2020

Redefining Customer Experiences for the Next Normal
Customer Experience
Redefining Customer Experiences for the Next Normal
Business leaders have long known that customer experiences influence buying behavior, brand perception, and bottom-line profits. Today, however, the digital economy...

by WalkMe Team, August 17, 2020

The Top 5 Customer Experience Metrics: How to Measure Customer Success in the Next Normal
Customer Experience
The Top 5 Customer Experience Metrics: How to Measure Customer Success in the Next Normal
What do you think results in the failure of 30% of all digital business initiatives? Poor customer experience.  According to Gartner, if...

by WalkMe Team, July 2, 2020

How to Design the Optimal Customer Experience: 6 Tips
Customer Experience
How to Design the Optimal Customer Experience: 6 Tips
Good customer experience goes a long way. Brands with superior customer experience can bring in 5.7 times more revenue than...

by WalkMe Team, June 24, 2020

How WalkMe and McGraw Hill Made Learning Platform Adoption Universal
Customer Experience
How WalkMe and McGraw Hill Made Learning Platform Adoption Universal
COVID-19 has impacted nearly every aspect of life. In the past few months, for the millions of students around the...

by WalkMe Team, June 4, 2020

If You Want Renewals in 12 Months Focus on Your Onboarding Today
Customer Experience
If You Want Renewals in 12 Months Focus on Your Onboarding Today
As an investor today with Vitruvian Partners, I am constantly assessing many different SaaS companies and their KPIs. Most of...

by Robert Lang, May 15, 2020

Let’s Get Personal: How to Drive Customer Success with Employee Engagement
Customer Experience
Let’s Get Personal: How to Drive Customer Success with Employee Engagement
Let’s talk about customer satisfaction.  A frazzled customer calls the support line of your software service. The customer has spent the...

by WalkMe Team, April 30, 2020