All you need to know about: Customer Experience

About 85 Results
6 reasons why automated customer service is the future of business
Customer Experience, Digital Transformation
6 reasons why automated customer service is the future of business
Automated customer service is set to not only transform the way customer care departments operate, but also the customer care...

by WalkMe Team, July 21, 2021

How to Create a Customer Experience Strategy for the 2020’s
Customer Experience, Digital Transformation
How to Create a Customer Experience Strategy for the 2020’s
2020 was a turning point for businesses around the world, requiring a reevaluation of the customer experience strategy, products, services,...

by WalkMe Team, July 5, 2021

Forrester Names WalkMe in Tech Tide™ Report on Contact Center Technologies
Customer Experience, Digital Transformation, Training & Onboarding
Forrester Names WalkMe in Tech Tide™ Report on Contact Center Technologies
It’s no secret that excellent customer service is a cornerstone of successful businesses. Now, with the digital wave upon us,...

by WalkMe Team, July 1, 2021

4 Ways to Improve Business Efficiency and the Customer Experience
Customer Experience, Digital Transformation
4 Ways to Improve Business Efficiency and the Customer Experience
Discussions of business efficiency often revolve around topics such as inputs, outputs, costs, and performance, but efficiency also affects customers. Some...

by WalkMe Team, June 13, 2021

GEOCONCEPT Group Catapults CX with WalkMe
Customer Experience, Digital Transformation
GEOCONCEPT Group Catapults CX with WalkMe
GEOCONCEPT Group is a company that helps businesses navigate in a big way. It provides customers with software solutions for...

by WalkMe Team, June 1, 2021

5 Ways to Drive Customer-First Digital Business Transformation
Customer Experience, Digital Transformation
5 Ways to Drive Customer-First Digital Business Transformation
In 2021, customer engagement has become one of the driving forces behind digital business transformation across the globe—and it’s not...

by WalkMe Team, May 30, 2021

A Quick Service Level Agreement (SLA) Checklist
CIO & IT, Customer Experience, Digital Transformation
A Quick Service Level Agreement (SLA) Checklist
What is a service level agreement (SLA) and how should you create one? In this post, we’ll cover what this document...

by WalkMe Team, April 28, 2021

How a Journey Map Can Boost Product Adoption Rates
Customer Experience, Digital Transformation
How a Journey Map Can Boost Product Adoption Rates
A journey map can be a useful tool for product creators, software developers, marketers, and anyone else who wants to...

by WalkMe Team, January 28, 2021

Customer Retention Is the Key to Success
Customer Experience, Digital Transformation
Customer Retention Is the Key to Success
Did you know that it costs five times more to acquire a new customer than to retain an existing one?...

by WalkMe Team, September 16, 2020

Redefining Customer Experiences for the Next Normal
Customer Experience, Digital Transformation
Redefining Customer Experiences for the Next Normal
Business leaders have long known that customer experiences influence buying behavior, brand perception, and bottom-line profits. Today, however, the digital economy...

by WalkMe Team, August 17, 2020

The Top 5 Customer Experience Metrics: How to Measure Customer Success in the Next Normal
Customer Experience, Digital Transformation
The Top 5 Customer Experience Metrics: How to Measure Customer Success in the Next Normal
What do you think results in the failure of 30% of all digital business initiatives? Poor customer experience.  According to Gartner, if...

by WalkMe Team, July 2, 2020

How to Design the Optimal Customer Experience: 6 Tips
Customer Experience, Digital Transformation
How to Design the Optimal Customer Experience: 6 Tips
Good customer experience goes a long way. Brands with superior customer experience can bring in 5.7 times more revenue than...

by WalkMe Team, June 24, 2020