How to Digitize Your Customer Success Activities
Customer Experience, Digital Transformation
How to Digitize Your Customer Success Activities
There is a lot of talk in the Customer Success (CS) domain about using “tech-touch” to scale CS operations. Tech-touch,...

by Gary Rubinstein, Customer Success Leader, Advisian, February 14, 2019

How Cross-Training Employees Gives You Top-Tier Talent
Digital Transformation, Training & Onboarding
How Cross-Training Employees Gives You Top-Tier Talent
In 1921, a candidate leaked Thomas Edison’s widely-known intelligence test questions. The questions and much backlash about them were soon...

by WalkMe Team, February 13, 2019

What is Digital Adoption? A Definition for the Modern Leader
Digital Transformation
What is Digital Adoption? A Definition for the Modern Leader
A new set of vocabulary has emerged alongside the rapid evolution of workplace tech. Sometimes, it’s difficult to parse through...

by WalkMe Team, February 12, 2019

The Ultimate Survival Guide: Mobile World Congress
Digital Transformation
The Ultimate Survival Guide: Mobile World Congress
“Intelligent Connectivity.” The vision for the upcoming Mobile World Congress (MWC) is about more than simply convening mobile technology professionals....

by WalkMe Team, February 12, 2019

Boost Engagement and Loyalty With These Customer Experience Tips
Customer Experience, Digital Transformation
Boost Engagement and Loyalty With These Customer Experience Tips
We dress up for interviews, send formal thank you notes, and show up early on the first day. When starting...

by WalkMe Team, February 11, 2019

The Path to Digital Freedom: Break Out of Your Productivity Shackles
Digital Transformation
The Path to Digital Freedom: Break Out of Your Productivity Shackles
Technology is advancing, but productivity is plateauing. The advent of advanced digital tools creates virtually endless opportunities to streamline business operations,...

by WalkMe Team, February 10, 2019

Your Old School Recruiting Methods Won’t Work in the Digital Age
Digital Transformation, Training & Onboarding
Your Old School Recruiting Methods Won’t Work in the Digital Age
Once, the “ideal employee” was an individual who could check off all the right boxes. At least three years of relevant...

by WalkMe Team, February 6, 2019

What’s Keeping CEOs Up at Night?
Digital Transformation
What’s Keeping CEOs Up at Night?
Sinking economic growth. Cyber threats. Barriers to trade. Stifling regulatory requirements. These are just some of the concerns swirling around...

by WalkMe Team, February 5, 2019

How to Conquer the Digital Culture Challenge
Digital Transformation
How to Conquer the Digital Culture Challenge
While many IT leaders hope digital transformation will solve their operational problems, 70 percent of complex change programs fail to...

by WalkMe Team, February 4, 2019

How to Keep Up With Customer Expectations in Fast-Paced Digital Markets
Customer Experience, Digital Transformation
How to Keep Up With Customer Expectations in Fast-Paced Digital Markets
This is the year of the customer. According to most company decision-makers, the customer experience is the most exciting opportunity...

by WalkMe Team, January 31, 2019

It’s Time to Ditch Your UX Rulebook
Digital Transformation, User Experience
It’s Time to Ditch Your UX Rulebook
Your company is revamping its brand and you’re in charge of designing the new app. In a whirl of excitement,...

by WalkMe Team, January 29, 2019

How to Improve Employee Training and Boost Profits by 24%
Digital Transformation, Training & Onboarding
How to Improve Employee Training and Boost Profits by 24%
Companies that offer formal employee training earn 218% higher income per employee and realize a 24% higher profit margin than...

by WalkMe Team, January 28, 2019