Breaking down The Forrester New Wave™: Digital Adoption Platforms, Q4 2022

WalkMe Team
By WalkMe Team
Updated February 14, 2023

We are thrilled to announce that WalkMe has been named a Leader in The Forrester New Wave™: Digital Adoption Platforms, Q4 2022! This is Forrester’s first DAP market evaluation, demonstrating the growing recognition of digital adoption platforms (DAPs) and their ability to boost digital transformation. 

The report highlights how for companies struggling with complex customer-and employee-facing applications, “DAPs are emerging as catalysts to enterprise digital transformation efforts”. Furthermore, amidst a complex enterprise application environment and the continuous addition of new software, DAPs are being used to track and improve adoption, usage, and experience for all users.

Forrester’s publication, along with recent reports from Gartner® and IDC, signify the DAP industry’s growing momentum and its ability to help maximize digital investments. Keep reading to discover the report’s key findings and how to learn more about DAP.

What is The Forrester New Wave™: Digital Adoption Platforms, Q4 2022?

The Forrester New Wave™: Digital Adoption Platforms, Q4 2022 is an evaluation of the top DAP providers and how they differ, providing technology executives with an informed analysis to evaluate possible vendors. DAP providers are categorized as Leaders, Strong Performers, and Contenders.  

The Forrester report named WalkMe as a Leader, saying our “feature-rich platform, continued focus on innovation, solution accelerators, and first-to-market offerings make for a reliable and scalable platform for large enterprises”.

This recognition comes shortly after Gartner® named WalkMe as the DAP with the most comprehensive and advanced capabilities to serve global companies in the Gartner® Market Guide for Digital Adoption Platforms. WalkMe was also named the leading DAP provider for the third consecutive year in the Everest PEAK Matrix® for Digital Adoption Platforms.  

WalkMe’s takeaways from the Forrester report

  • We had the top possible score of “differentiated” in 7 of the 10 criteria, more than any other vendor in the assessment. 
  • We are recognized as “best fit for large enterprises needing insights-led orchestration for digital adoption…”
  • According to the report, “WalkMe’s customers love its smart walkthroughs, tips and launchers, and willingness to drive improvements based on feedback.”

Next steps

The Forrester New Wave™: Digital Adoption Platforms, Q4 2022 provides great insight into what enterprises should consider before selecting a DAP provider. 

Read the full report

To learn more about the power of DAP and why we believe WalkMe can help you meet your digital KPIs, tune in on November 16th for our webinar, ‘Digital adoption: The new imperative for software ROI’.


WalkMe Team
By WalkMe Team
WalkMe pioneered the Digital Adoption Platform (DAP) for organizations to utilize the full potential of their digital assets. Using artificial intelligence, machine learning and contextual guidance, WalkMe adds a dynamic user interface layer to raise the digital literacy of all users.