WalkMe and Deutsche Telekom Ink Partnership to Promote Digital Adoption

WalkMe Team
By WalkMe Team
Updated May 2, 2023

The need to digitally transform isn’t new. But for many organizations, the importance of digital adoption is just beginning to sink in.

As businesses ramp up their investments in digital, and as entire industries transform, strategic leaders have recognized the need to maximize the value of their new technology.

This is the driving force between a new strategic partnership between Deutsche Telekom and WalkMe, the pioneer of the Digital Adoption Platform (DAP).

Joining forces

By joining Deutsche Telekom’s cloud partner network, WalkMe will work with the German telecommunications powerhouse to offer a joint service for organizations undergoing digital transformation.

The strategic partnership expands access to the leading Digital Adoption Platform (DAP) in the German market.

“As we continue to grow and expand throughout Europe, the Deutsche Telekom partnership is a testament to WalkMe’s long-term commitment to enable enterprises to realize digital transformation across the organization,” said Rafael Sweary, WalkMe’s president.

The potential of digital transformation, realized

walkme and deutsche telekomWalkMe enables organizations pursuing digital transformation to realize the full value of their technology investments. How? Its solutions ensure the people in front of the screen have all of the training, support, and insights required to optimize the user experience and productivity.

The DAP is the linchpin to an effective digital adoption strategy. Here’s how it helps you empower users and improve business outcomes:

  • Provide effective user onboarding. Your users must be able to easily navigate the platform, complete processes with ease, and maximize the full range of features to reap the software’s potential value. With onscreen guidance and customized support, your users can master any digital process — even if it’s their first time.
  • Receive meaningful user insights. The DAP provides meaningful and actionable insights on user behavior that let you drive positive change. With a clearer view of how your users interact with your digital processes, you can better understand the user journey, pinpoint common friction areas, and discover where to provide greater support.
  • Empower your users with automation and self-service. With the ability to automate mundane processes and equip your users with proactive support tools, you’ll increase user independence and efficiency while reducing reliance on IT support.
  • Raise productivity to new heights. Poor user adoption is standing between you and your productivity potential. With a solution to ensure users can maximize all possible functionalities with the greatest efficiency, productivity will rise to unprecedented heights.

walkme and deutsche telekomHow a champion became a partner

Telekom has been using WalkMe’s DAP to support its own digital transformation, with which it’s seen great results.

After integrating the DAP within its own internal enterprise software, Telekom’s employees could more easily and productively complete processes that are central to the company’s success.

By enabling a more positive digital employee experience, simplifying workflows, and increasing efficiency, employees were able to raise their performance to new heights.

Now, Telekom is working side-by-side with WalkMe to help other organizations achieve the same benefits.

“WalkMe makes it easy for users to adopt new systems that will be implemented during the digital transformation of a company. Our clients will benefit from our experience in integrating WalkMe in their IT landscapes,” said Frank Strecker, responsible for Telekom T-Systems’ cloud business.

Telekom is offering extensive consulting and implementation services to navigate the customer through the initial orientation phase, the implementation, and the evaluation after going live.

Let’s meet

The Digital X Conference is happening now (from October 29-30), in Cologne, Germany. If you’re attending the event — which is also Europe’s largest cross-industry digitalization initiative — you’re invited to watch WalkMe and Telekom demonstrate this exciting new collaboration.

There, experts from WalkMe will showcase how that DAP transforms the user experience through its guidance, automation, and insights capabilities.

We hope to see you there!

WalkMe Team
By WalkMe Team
WalkMe pioneered the Digital Adoption Platform (DAP) for organizations to utilize the full potential of their digital assets. Using artificial intelligence, machine learning and contextual guidance, WalkMe adds a dynamic user interface layer to raise the digital literacy of all users.