Tag: customer success

Comprehensive 17-step application migration checklist
Digital Transformation
Comprehensive 17-step application migration checklist
Application migration involves moving software from one environment to another. This could mean transferring from on-premise systems to a cloud-based...

WalkMe Team, September 29, 2024

How customer-centricity paves the road to customer success
Customer Experience, Digital Transformation, User Experience
How customer-centricity paves the road to customer success
Customer-centricity has become a common guiding technique in today’s business world, and it is so much more than just a...

WalkMe Team, November 25, 2021

Wayne McCulloch: The first 90 days
Company News, Digital Transformation
Wayne McCulloch: The first 90 days
The first 90 days into a new role is always exciting because of the element of discovery: getting to know...

WalkMe Team, November 1, 2021

Forrester Names WalkMe in Tech Tide™ Report on Contact Center Technologies
Customer Experience, Digital Transformation, Training & Onboarding
Forrester Names WalkMe in Tech Tide™ Report on Contact Center Technologies
It’s no secret that excellent customer service is a cornerstone of successful businesses. Now, with the digital wave upon us,...

WalkMe Team, July 1, 2021

Let’s Get Personal: How to Drive Customer Success with Employee Engagement
Customer Experience, Digital Transformation
Let’s Get Personal: How to Drive Customer Success with Employee Engagement
Let’s talk about customer satisfaction.  A frazzled customer calls the support line of your software service. The customer has spent the...

WalkMe Team, April 30, 2020

Customer Relationship Management: Not Just a System
Digital Transformation
Customer Relationship Management: Not Just a System
Today, most people think of software when they hear “customer relationship management.” But as successful sales leaders know, there is much...

WalkMe Team, August 8, 2019

How to Digitize Your Customer Success Activities
Customer Experience, Digital Transformation
How to Digitize Your Customer Success Activities
There is a lot of talk in the Customer Success (CS) domain about using “tech-touch” to scale CS operations. Tech-touch,...

Gary Rubinstein, Customer Success Leader, Advisian, February 14, 2019

WalkMe Unveils Exciting New ‘Community Meetup’ Initiative
WalkMe Company News
WalkMe Unveils Exciting New ‘Community Meetup’ Initiative
Calling all WalkMe champions and enthusiasts… WalkMe is excited to launch a new initiative so you can connect in-person with...

WalkMe Team, January 14, 2019

4 Tips to Raise Long-Term Customer Engagement
Customer Experience, Digital Transformation
4 Tips to Raise Long-Term Customer Engagement
Rising customer expectations and the emergence of a subscription-based business model has disrupted traditional customer engagement strategies. For SaaS companies, closing...

WalkMe Team, June 21, 2018

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