The State of Digital Adoption 2021

WalkMe Team
By WalkMe Team
Updated May 8, 2023

From the moment the pandemic hit, innovative leaders knew that they needed to enable their workforces by implementing new digital assets and accelerating transformation initiatives in order to maintain and drive revenue in the new business climate.

Now, with the addition of so many advanced systems and workflows, both employees and customers often find themselves overwhelmed and further burdened by their digital tools, rather than empowered by them. Many organizational leaders lack visibility into the utilization of their digital assets and are left searching for a beacon of light to guide them through the twisting path of digital transformation in the post-COVID era. The focus is no longer just transformation, but more specifically, adoption.

In December of 2020, Harvard Business Review Analytics Services, in association with WalkMe, surveyed over 500 corporate executives to take a deep dive into their approaches towards digital adoption as part of their digital transformation strategies. They revealed to us the true key indicators of digital success through the harshest of business conditions. We are excited to present the inaugural report that will serve as a benchmark for years to come, The State of Digital Adoption 2021

The underlying issue is not just finding the right point solutions in an attempt to solve the individual business challenges that your organization faces. Transformation-focused leaders are in need of a cohesive system, with both analytical and problem-solving capabilities, which enables users to fully adopt the entire range of platforms at speed and at scale.

The State of Digital Adoption 2021 covers a range of topics including:

  • How to win over the C-suite to streamline change and accelerate digital adoption
  • The quantifiable advantages a Digital Adoption Platform (DAP) can provide when building and implementing a digital transformation strategy
  • Insights shared by digital transformation leaders from top organizations such as Accenture, IBM, ServiceNow, and more

Read the full report to see where your digital transformation progress stands in relation to other executives around the world, and how you can reach exponential value with technology.

WalkMe Team
By WalkMe Team
WalkMe pioneered the Digital Adoption Platform (DAP) for organizations to utilize the full potential of their digital assets. Using artificial intelligence, machine learning and contextual guidance, WalkMe adds a dynamic user interface layer to raise the digital literacy of all users.