Decode Your Software Productivity with the Ultimate ROI Calculator

WalkMe Team
By WalkMe Team
Updated May 2, 2023

Four million, five hundred forty-six thousand, five hundred dollars. 

Each year, a 2,000-employee company pays this hidden cost to use a popular CRM platform. In the digital era, businesses are paying an expensive new price: poor software usability.

This corporate challenge is rising from low digital literacy, stealing productivity, and threatening business performance.

Failing to use digital tools as intended drives up a severe tax — an expense you didn’t anticipate.

Measure your software investment with the first-ever ROI calculator.

When your investment in new software devolves into shelfware, it does more than gather dust. It becomes a major drain on critical resources and impacts every element of the business.

Lack of usability leads to inefficiencies and decreased employee productivity. The overall pace of business slows, while your employees get roiled by software frustration and even burnout. Meanwhile, you could be pouring hundreds of thousands of dollars to maintain licenses that are hardly being used.

Poor digital adoption comes at a drastic price.

Do you know what price are you paying?

How to calculate the root of tech inefficiency

WalkMe’s new interactive ROI calculator takes a close-up into the gap between employee productivity and the digital tools they’re utilizing.

Between statistics from the U.S. Bureau of Labor and thousands of software users polled internally, WalkMe’s calculator gauges how much you’re losing on your company’s digital investment.

By entering in your company’s size, sector, and software platform, you can determine the price you’re paying for digital ineptitude.

Sinking employee productivity is pandemic, and you’re paying for it

software productivityToday’s digital employee experience demands leaders and employees use an increasing amount of software. Yet, no one is digitally fluent enough to get the true value out of those tools.

You have a software productivity problem.

According to the U.S. Bureau of Labor Statistics, employee productivity barely grew 0.3% a year over the course of five years.

The five leading workplace factors that hurt productivity:

  • Lack of access to digital tools
  • Staples research shows that out of every four U.S. employees, three believe employers don’t give them access to the latest digital tools, which they need to do their job efficiently.
  • App overwhelm
  • The modern employee uses an average of 9.39 apps per day, according to a survey of over 900 global business professionals. But the volume of technology is proving too hard to handle — 43% of respondents reported feeling “app overwhelm.”
  • Poor digital literacy
  • Altimeter discovered that 31.4% of executives and digital strategists surveyed listed their top challenge as “low digital literacy or expertise among employees or leadership.”
  • Lower employee engagement
  • When employees feel like their work tools are limiting their ability to be productive, the natural reaction is to disengage. According to a Gallup poll, only three in ten U.S. workers are engaged. This “stagnating engagement” comes at a steep price: $450 to $550 billion.
  • Employee resistance to change
  • When your workforce feels ill-equipped to improve their digital literacy or maximize proficiency on your software, they will resist the introduction of new tools and never fully leverage your digital arsenal. This automatically caps your software ROI at $0.

What is your software productivity struggle costing you?

software productivityImagine you’re the CIO of a food chain, and you’ve reached the 500 employee mark. You’re using CRM software to forecast and analyze sales for the next seasonal rush.

What if each employee you’ve hired is actually wasting six hours per month — just by misusing the software you bought to ramp up business?

That means each year, nine workdays per employee are robbed by the software “valley of death.”

What’s next? Read about the secret of maintaining productivity — even in face of version update terrors

A long digital learning curve means this year, for every employee on deck, 75 hours of meaningful work are lost.

Added together, that comes out to 18 years — 37,500 salaried hours your company is throwing down the drain each year for all your CRM users.

All enterprises feel the cost of complex process frustration

software productivityLet’s crunch the numbers. As the CIO of a food chain with 500 employees using HCM software, you’re wasting $1,006,125.00 in software inefficiencies each year.

Did you realize that at the same company, the cost of poor digital literacy is $39,150 more when using CRM?

With CRM software, you’re wasting $1,136,625.00 on poor software productivity.

Now, let’s say you’re using other software at a banking and finance business with 1,000 on staff — you’re pouring over $2 million each year into the digital wasteland.

The bigger the company, the worse the software productivity burn.

Look at a giant corporation in Retail & e-Commerce with 8,500 employees. This enterprise will lose over $17 million on HCM. On CRM software, that same company would pay a higher price for poor digital literacy: $19 million annually.

You’re stuck in a costly digital canyon

software productivityWhen you first embarked on digital transformation, your main goal was to boost productivity. But the reality exposes a shortcoming in vision.

Without diagnosing the root of software inefficiencies, you’re throwing your team into a technology labyrinth with no support to get out. Failure to achieve digital literacy is inevitable.

Unless you gain digital fluency, your business processes are stuck in software purgatory. Being at the bottom of the digital curve drags your ultimate ROI — and it’s an expense that can’t be ignored.


WalkMe’s Digital Adoption Platform (DAP) transforms the user experience in today’s overwhelming digital world. Using artificial intelligence, engagement, guidance, and automation, WalkMe’s transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website. Discover how a DAP can revolutionize your business — request a demo today.

WalkMe Team
By WalkMe Team
WalkMe pioneered the Digital Adoption Platform (DAP) for organizations to utilize the full potential of their digital assets. Using artificial intelligence, machine learning and contextual guidance, WalkMe adds a dynamic user interface layer to raise the digital literacy of all users.