Is Poor Software Onboarding Putting Your Digital Transformation at Risk?

WalkMe Team
By WalkMe Team
Updated May 2, 2023

It’s clear that companies across the globe feel the competitive pressure of digital disruption. According to the International Data Corporation (IDC), worldwide spending on digital transformation technologies — including hardware, software, and services — is expected to eclipse $1.3 trillion in 2018.

But even the best laid digital transformation plans can be derailed by a host of factors, including an absence of accountability, a lack of employee engagement, and ineffective training methods.

In fact, research from McKinsey states that 70% of transformation initiatives don’t end up achieving their stated goals for these very reasons.

Overlooking the importance of software onboarding will cost you

Digital transformation failure is usually not due to lack of will or intent. Most organizations understand the importance of investing in digital transformation initiatives, including software migration, to their business performance. Failed digital change efforts are often due to the lack of investment in onboarding and change management programs.

Without a proper onboarding system, your employees will struggle and resist change during software migration.

This puts you at an instant disadvantage. One of the keys to success for any digital transformation initiative is a swift and seamless transition from legacy systems to new technology.

Dive deeper: The CEO’s Guide to Succesful Change Management

Yet, in a recent survey conducted by the Human Capital Institute (HCI) and Kronos, 76% of HR leaders said onboarding practices were underutilized at their organizations. Unfortunately, the longer it takes to get employees up to speed with the latest technology, the more money it costs your business.

Without proper onboarding, companies risk overwhelming old and new employees alike with information that may not be relevant to their specific departments and teams. Additionally, according to the Society for Human Resource Management (SHRM), a lack of onboarding and training may cause leadership to miss out on opportunities to connect with skeptical employees on a meaningful level.

Are you being slowed down by traditional training methods?

Outdated training methods can have a similar adverse effect on organizations trying to achieve their digital transformation goals. software onboarding

With how quickly technology, especially cloud-based software, updates and advances, traditional one-time classroom training methods are becoming obsolete.

While these techniques can result in some basic information being retained, real-time software updates can leave employees confused about new features — and some employees may be completely unaware these advancements exist at all.

In the ever-evolving digital workplace, context-based training can create more memorable experiential learning scenarios that boost employee effectiveness and save organizations money.

Next on your reading list: How Contextual Learning is Revolutionizing Employee Training

Reimagine training methods for a modern workforce

Regardless of which software system you seek to deploy, incorporating a digital learning solution that provides real-time, contextual guidance into your training and change management programs can help your employees bridge the gap between theoretical training and practical use cases.

Instead of time-consuming and costly classroom-based training sessions every time a new feature is rolled out, solutions that enable contextual learning can provide employees with relevant tips and insights while they work.

Discover how a Digital Adoption Platform (DAP) makes software onboarding easy. Request a demo today.

By enabling employees to learn on their own as they perform their normal duties and responsibilities, businesses can eliminate retraining, eliminate helpdesk requests, and cut migration costs. Moreover, this type of modern training approach with instant, automated support can help instill confidence and promote collaboration across departments and teams.

For more information on how more effective software onboarding solutions can cut costs and support successful software migration, download the How to Make Your Next Software Migration a Phenomenal Success eBook today.


WalkMe’s Digital Adoption Platform (DAP) transforms the user experience in today’s overwhelming digital world. Using artificial intelligence, engagement, guidance, and automation, WalkMe’s transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website. Discover how a DAP can revolutionize your business — request a demo today.

WalkMe Team
By WalkMe Team
WalkMe pioneered the Digital Adoption Platform (DAP) for organizations to utilize the full potential of their digital assets. Using artificial intelligence, machine learning and contextual guidance, WalkMe adds a dynamic user interface layer to raise the digital literacy of all users.