Poor Support Training is Costing You Customers
Customer Experience, Training & Onboarding
Poor Support Training is Costing You Customers
Poor customer service can sink your bottom line. In fact, 66% of B2B customers said they’ve stopped buying from vendors...

by WalkMe Team, October 5, 2017

Avoid These 5 Mistakes to Improve Customer Retention
Customer Experience, Digital Transformation
Avoid These 5 Mistakes to Improve Customer Retention
Customer retention is one of the most important indicators of success for SaaS companies, but many organizations — even those...

by WalkMe Team, September 28, 2017

User Experience Best Practices to Boost Conversions
Digital Transformation, User Experience
User Experience Best Practices to Boost Conversions
Design is the practice of creating a non-random effect on human behavior. In order to solve a problem, designers seek to influence...

by WalkMe Team, September 27, 2017

[Infographic] Customer Retention in the Age of the Customer
Customer Experience, Digital Transformation
[Infographic] Customer Retention in the Age of the Customer
Customer loyalty is one of the strongest currencies for today’s brands. Many industries are experiencing disruption when it comes to the...

by WalkMe Team, September 25, 2017

4 Tips for Creating a Smooth User Journey on Any Website
User Experience
4 Tips for Creating a Smooth User Journey on Any Website
The user journey is the path through which users navigate a website to achieve a desired outcome. From finding information...

by WalkMe Team, September 22, 2017

5 Tips to Reduce Turnover and Boost New Hire Onboarding
Digital Transformation, Training & Onboarding
5 Tips to Reduce Turnover and Boost New Hire Onboarding
Picture this scenario: You recruit a new team member and you’re confident they will be an instant success. After just...

by WalkMe Team, September 21, 2017

Bitcoin, Financial Disruption and the Modern CFO
Digital Transformation
Bitcoin, Financial Disruption and the Modern CFO
FinTech, Bitcoin, Blockchain, ICO, Mobile transfers — it seems like everyday there is new technology on the market. It can...

by WalkMe Team, September 19, 2017

Product Development Managers Must Master These 3 Things
User Experience
Product Development Managers Must Master These 3 Things
The title “product development manager” is often confused with a similar sounding position — “product manager.” While they work hand...

by WalkMe Team, September 18, 2017

A Simple Solution to the Biggest Software Learning Obstacle
Training & Onboarding
A Simple Solution to the Biggest Software Learning Obstacle
The idea that learning to use technology is only challenging for the tech-impaired and more seasoned generations is a myth. Indeed,...

by WalkMe Team, September 10, 2017

[Infographic] 5 Signs Your Software Training Needs A Reboot
Digital Transformation, Training & Onboarding
[Infographic] 5 Signs Your Software Training Needs A Reboot
Organizational training is at a turning point. Digital tools used by employees daily are progressing faster than training materials used to...

by WalkMe Team, September 10, 2017

August Wrap Up: Data, Knowledge Creation and Imperfect UX
WalkMe Company News
August Wrap Up: Data, Knowledge Creation and Imperfect UX
As the summer comes to a close and the leaves begin to turn color, it is the time of year...

by WalkMe Team, September 5, 2017

Time Management Techniques to Skyrocket Productivity
Training & Onboarding
Time Management Techniques to Skyrocket Productivity
A busy schedule is normal. However, mounting pressure can make it difficult for employees to stay on top of their...

by WalkMe Team, September 5, 2017