Why We Built Haiku
For years, WalkMe has been used by DAP Managers and builders to create complex, in-app experiences — WalkThrus that guide users in real time, inside the system.
That’s our core.
But inside every organization, there’s another need.
Sometimes, an employee doesn’t want to build a full WalkThru.
They don’t need something live in the system.
They just want to quickly create a simple, step-by-step guide and share it with others.
A quick process.
A short explanation.
Something clear and useful.
This audience is different.
It’s not just trained WalkMe builders or DAP Managers.
It’s operators, team leads, support teams, onboarding managers — people who are closest to the day-to-day work and need a fast way to document and share it.
The Missing Layer
Here’s the important part:
WalkMe already has this capability.
Through WalkMe Share and Stories, builders have been able to capture workflows and turn them into structured guides for years.
Nothing new needed to be invented.
But access to this capability was limited.
To use it, you had to be inside the WalkMe environment — typically a trained builder or DAP Manager working through the editor.
That means most people in the organization simply didn’t have access to it.
So while the functionality existed, it wasn’t truly available to everyone who needed it.
Why Haiku
Haiku is how we fix that.
It takes an existing capability and makes it accessible to a much broader audience.
No editor.
No training.
No dependency on a DAP team.
You perform a workflow.
Haiku captures it.
Turns it into a clean, structured guide.
That’s it.
Same core capability.
Completely different level of accessibility.
Democratizing Documentation
Haiku is about opening this up to the entire organization.
Not just the people who know how to build inside WalkMe — but anyone who needs to document a process.
Because in reality, the people doing the work are the ones who understand it best.
They shouldn’t need to go through a specialized role to document it.
They should just be able to do it.
Why Now
For a long time, this problem existed, but it wasn’t big enough for us to treat differently.
We were focused on building the Digital Adoption Platform — solving complex, enterprise-level challenges.
But AI changed what’s possible.
Today, we can build and ship products like this faster than ever.
We can simplify the experience dramatically.
And we can make powerful capabilities accessible without adding friction.
At the same time, the need for simple, fast documentation tools has become clear across organizations.
When that happens — and we already have the underlying capability — the right move is to open it up.
A Deliberate Approach
We are making Haiku free for all WalkMe customers.
If you’re already using WalkMe, you should already have access to this capability — now it’s just easier to use and available to more people.
For everyone else, we’re offering it at a price point that makes it broadly accessible.
Because we believe this should not be limited to a small group of users inside an organization.
Built for the People Who Do the Work
From day one, WalkMe has been adopted by the people closest to the work.
The ones figuring out processes.
Helping others.
Making systems usable.
Haiku extends that to everyone.
Not just experts.
Everyone.
If people in your organization are already using other documentation tools, there’s no reason to.
Have them sign up to Haiku with their work email — WalkMe customers get Haiku Enterprise for free.
Try Haiku
Haiku is live.