Redefine User Adoption with WalkMe for ServiceNow

WalkMe Team
By WalkMe Team
Updated May 2, 2023

WalkMe for ServiceNow can help organizations redefine their approach to user adoption, onboarding, and training for optimal outcomes.

For a platform as sophisticated and complex as ServiceNow, effective training and user adoption is critical.

As we will see below, a modern approach to user adoption can significantly improve software usability and profitability.

Is your ServiceNow investment delivering its full potential?

ServiceNow is a vast platform with equally great potential.

The platform can help businesses manage and unify a number of workflows under a single umbrella.

For instance, ServiceNow modules can be applied across a number of business areas, including:

  • IT Services Management or IT Operations Management
  • HR Services Delivery
  • Customer Services Management

However, as with any other sophisticated digital platform, the ServiceNow platform carries a learning curve. 

To maximize their ServiceNow investment, organizations must:

  • Use the platform to its fullest extent – not just a handful of features
  • Train workers on new digital tools, workflows, and processes
  • Continually optimize their employee engagement tactics
  • Deliver engaging and seamless user experiences – a major challenge in today’s complex digital workplace

In other words, to truly deliver on ServiceNow’s potential, businesses need to focus on achieving full digital adoption.

Redefine digital adoption, redefine results

walkme for servicenowIn today’s busy, fast-paced work environment, change and digital transformation are standard.

Businesses adopt new tools daily – and those tools evolve equally quickly. 

To stay current and relevant, organizations need to step beyond “technology adoption” and focus on true digital adoption.

That is, organizations need user and software adoption strategies that focus on:

Boosting employee proficiency and expertise. A primary concern today is the digital skills gap. Employees need to engage in continual learning to stay proficient and relevant. An effective digital adoption strategy emphasizes learning, skills training, and ongoing education.

Implementing training solutions that are innovative and effective. Traditional training techniques aren’t suited for the digital world. One-on-one training, classroom teaching, and other traditional techniques have been outpaced by their digital successors. When it comes to digital software training, for instance, Digital Adoption Platforms (DAP) outperform most other training techniques in most situations.

Simplifying the user experience. Complexity can overwhelm users, resulting in frustration and burnout. To diffuse and prevent information overload, organizations must design user experiences and training that is straightforward and simple.

Making full use of a given tool or platform. A software investment’s return is directly proportional to how much – or how little – people use it. If users only use a portion of a platform’s features, then that platform will only be delivering a portion of its potential ROI.

The best tool for achieving aims such as these is a Digital Adoption Platform – such as the WalkMe platform.

How WalkMe for ServiceNow can transform the digital workplace

WalkMe’s Digital Adoption Platform is a UX and training layer that operates separately from its target software.

It works by offering in-app training and contextualized guidance at the moment of need.

Users can search for and find information quickly – or they can be taken step-by-step through tutorials.

Training delivered inside the application and on-demand gives users the chance to immediately apply what they have learned. 

This training approach improves the employee experience, while simultaneously improving proficiency and knowledge retention.

Whether organizations use ServiceNow or any other modern enterprise system, they can expect to see significant improvements when they use WalkMe for digital adoption.

employee training challengesWalkMe helps to:

Accelerate training. On-demand contextualized training helps users achieve competency more quickly and easily. They will become productive more quickly, have a better user experience, and they will be less likely to become frustrated or burned out.

Increase employee expertise. Another benefit of WalkMe’s digital training platform is increased expertise. Any user, including novices, can be guided through any workflow, from simple to complex. 

Cut support costs. With WalkMe, users have instant access to training and information. As a result, they will make fewer technical support calls when they run into problems. This has a few positive benefits: decreased technical support costs, greater self-reliance on the part of the users, and lower lag times between problems and solutions.

Understand user needs. Software analytics can help managers understand how people use a platform or tool. They can identify common roadblocks, training needs, and more. Over time, this data can be used to further optimize training, onboarding, and adoption.

Promote features. Features will lie untouched unless they are actively promoted. WalkMe can encourage users to test and learn new features or functions. And, as we have seen, software ROI depends in part on how extensively people use a platform or tool. 

Streamline digital workflows. Integrating WalkMe with ServiceNow streamlines the entire employee lifecycle, from onboarding and throughout in-depth training. Faster training, fewer technical support calls, and on-demand information all contribute to streamlined workflows and a better user experience.

Regardless of how your organization uses ServiceNow, WalkMe can dramatically enhance adoption, training, and productivity.

To learn more about WalkMe for ServiceNow, schedule a demo today.

WalkMe Team
By WalkMe Team
WalkMe pioneered the Digital Adoption Platform (DAP) for organizations to utilize the full potential of their digital assets. Using artificial intelligence, machine learning and contextual guidance, WalkMe adds a dynamic user interface layer to raise the digital literacy of all users.