Career Spotlight: From the front lines to VP

Nate Campbell, VP Customer Success Americas

When I first discovered WalkMe, it wasn’t through a job board. It was at my previous company, where WalkMe was the only tool that helped us scale. I remember thinking, “This is something special.” At the time, I had only been in Customer Success for two years, and I was actually about to accept another offer when WalkMe reached out.

We moved quickly, completing the interview process in just 48 hours. Before I knew it, I had signed the offer, and my WalkMe journey had officially begun. My first role was as a Customer Success Manager, helping customers implement WalkMe and extract real value from the product.

Climbing, pivoting, and growing

From day one, I’ve stayed rooted in Customer Success, but my path hasn’t been a straight line. And I’m grateful for that. After about a year, I became a Team Lead, supporting a growing team of CSMs and WalkMe Builders in our newly launched Raleigh office. That role quickly expanded into leading a team in New York during a time of massive company growth.

Back then, we didn’t yet have a formal Professional Services team, so each CS team acted as both CS and PS. That meant I was learning how to lead both relationship-focused and technical individuals. This unique experience that gave me a deeper understanding of how different parts of the business work together.

Later, I made the intentional decision to take what I call a “leadership hiatus,” stepping into an Account Manager role to get back into the details and sharpen my skills. That shift helped me reconnect with the product and see our customers in a new way. I had a lot of success there and eventually transitioned back into a Principal CSM role, where I led some of our top accounts and mentored emerging talent.

Eventually, I returned to leadership: first managing our Strategic CS team, then AMER West, and today, I’m proud to serve as VP of Customer Success in North America, overseeing both our Customer Success and Customer Solutions teams.

Milestones that matter

There are many moments I could point to, but for me, it’s not about one milestone. What matters most is being part of building a company we can all be proud of. WalkMe is ever-evolving, ever-changing. That constant momentum can feel chaotic at times, but for the right people, it’s an incredible place to thrive, learn, and make a lasting impact.

That said, I’ll never forget the experience of getting to our IPO. The amount of energy, collaboration, and effort it took to reach that moment is hard to describe. A lot of blood, sweat, and tears went into achieving what we did, and I feel lucky to have gone through it with the incredible people who made it happen.

Growth that fuels leadership

WalkMe has supported my growth in ways that have shaped me as a leader. I’ve had managers who put me in uncomfortable situations that forced me to grow, and I’ve learned to embrace that discomfort as a sign of progress. I’ve also had access to leadership courses, professional coaches, and opportunities that pushed me to expand my skills well beyond being a “WalkMe expert.”

That support has shaped not just my career, but who I am as a leader.

Why I’ve stayed

It comes down to two things: the people and the product.

WalkMe is filled with people who work with urgency, care deeply about our success, and genuinely want to win together. That kind of culture is rare. And the product? I’ve seen firsthand how it can drive positive outcomes in infinite ways — across CRMs, HR platforms, eCommerce, and more.

Yes, it can be challenging when you’re working with customers on an e-commerce platform, CRM, HRM, and ERP all in the same day. It can take a toll when you’re first getting started. But once you hit your stride and develop your skillset, you become a true jack of all trades. No two days are ever the same, and you’ll never have a boring day.

Looking ahead

My goal right now is simple: maximize the potential of my team and this company. If we keep focusing on doing that well today, where I end up in 5 to 10 years will take care of itself. More than anything, I want WalkMe to continue growing while remaining a place where people want to stay and grow. Just like I have.

How would I summarize my WalkMe journey? A career shaped by learning, built through grit, and defined by the people I’ve been lucky enough to grow with.

Want to join Nate and the WalkMe team? Explore our open positions and discover your own path to building something meaningful.