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Breaking Down ‘Automation Platforms’: A Bite-Sized Definition

Breaking Down ‘Automation Platforms’: A Bite-Sized Definition

By Tamara Rosin

Talk of automation is everywhere. For decades, even before it entered the market, automation posed an ominous threat. In movies, it was robots that revolted against their human creators. In real life, it’s nervous employees who fear automation will become a cheaper and more attractive alternative to actual workers.

But while automation may evoke a strong emotional response, many people still don’t understand exactly what automation platforms are capable of, and what their limitations are.

Here’s a simple breakdown of automation platforms, from WalkMe’s Complete Glossary of Digital Adoption:

  1. : technology and software tools that use algorithms to complete business functions without manual human


// An advantage of an effective automation platform is increased data accuracy.

  1. : these platforms automate a slew of corporate processes, including:

// repetitive tasks and administrative functions, content management, data analysis, and software training.

Example of automation platform in a sentence:

// Businesses are turning to automation platforms to cut unnecessary paperwork and create efficient workflows while improving the accuracy of information.

Who’s using automation?

While you probably won’t find robots sitting in front of employees’ computers, you will increasingly find automation automation platformplatforms in companies’ tech arsenals. Certain limitations still exist, but automation can be a huge boon to business.

For example, by adding an automation platform to your internal operations systems, you can streamline processes, save employees time, and lower costs.

When you incorporate it into your customer support activities, automation can take over the mundane, repetitive tasks and enable employees to focus their time on solving complex customer issues. It can be a huge help when it comes to improving the customer experience.

At its current level, most automation tools function to augment human abilities — not steal jobs. By embracing automation platforms, you have the opportunity to get more done, achieve better results, and improve employees’ digital experience.   

Download the Complete Glossary of Digital Adoption and access all 58 terms!

WalkMe’s Digital Adoption Platform (DAP)transforms the user experience in today’s overwhelming digital world. Using artificial intelligence, engagement, guidance, and automation, WalkMe’s transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website. Discover how a DAP can revolutionize your business.


Tamara Rosin
Tamara’s unique perspective on the impact of digital trends on business strategy has elevated her voice to the leading edge of the digital transformation discussion. She is adept at untangling the complexities of organizational culture, its evolution, challenges, and needs in the digital era. Previously, Tamara served as managing editor for the leading national healthcare publication Becker’s Hospital Review.