Shep Hyken: Customer Service Doesn’t Cost — It pays
Customer Experience, Digital Transformation
Shep Hyken: Customer Service Doesn’t Cost — It pays
If you are in the customer service industry, you have probably heard of Shep Hyken. As Chief Amazement Officer of...

by WalkMe Team, November 16, 2017

5 Hacks to Make Your Software Implementation a Breeze
Digital Transformation, Training & Onboarding
5 Hacks to Make Your Software Implementation a Breeze
There is one thing many companies fail to account for when planning a software implementation: The productivity paradox. A business may...

by WalkMe Team, November 15, 2017

How to Enhance Employee Training Without Wasting Resources
Digital Transformation, Training & Onboarding
How to Enhance Employee Training Without Wasting Resources
The importance of employee training is common knowledge. Without it, productivity, efficiency, and engagement will suffer. Why then do so...

by WalkMe Team, November 13, 2017

The Key to Change isn’t Learning, it’s Unlearning
Change Management, Digital Transformation
The Key to Change isn’t Learning, it’s Unlearning
Imagine you rent a car with a manual transmission. If you’ve previously only driven automatic cars, learning how and when...

by WalkMe Team, November 13, 2017

3 Essential Traits of Successful Leaders in the Digital Age
Digital Transformation
3 Essential Traits of Successful Leaders in the Digital Age
As advanced technology becomes more ingrained in the modern workplace, leadership must step up their skill set to ensure success...

by WalkMe Team, November 9, 2017

3 Types of Employee Training to Benefit All Kinds of Learners
Digital Transformation, Training & Onboarding
3 Types of Employee Training to Benefit All Kinds of Learners
The most effective types of employee training are suited for employees with diverse experience and a wide range of skills. While...

by WalkMe Team, November 7, 2017

8 Onboarding Fails That Will Send Your New Hire Running
Digital Transformation, Training & Onboarding
8 Onboarding Fails That Will Send Your New Hire Running
A poor onboarding experience is like a terrible first date — both can send a person running for the door. But...

by WalkMe Team, November 6, 2017

The Beatles, Relationships and Customer Experience
Customer Experience
The Beatles, Relationships and Customer Experience
What do innovative digital companies have in common with beloved musicians? If we look at each song as a tapestry of...

by WalkMe Team, November 6, 2017

How to Thrive Amid the Global Talent Shortage
Digital Transformation, Training & Onboarding
How to Thrive Amid the Global Talent Shortage
If it seems like the pool of quality job candidates is getting shallower, you’re right. According to projections by the McKinsey...

by WalkMe Team, November 2, 2017

How the John Lewis Partnership Predicts the Future of Retail
Digital Transformation
How the John Lewis Partnership Predicts the Future of Retail
Disrupt or be disrupted. Leading high-end retailer John Lewis believes this rule will guide the future of retail. The partnership chain has 50...

by WalkMe Team, November 1, 2017

How Digitization Unhinged an Industry: 5 Lessons from Healthcare
Digital Transformation
How Digitization Unhinged an Industry: 5 Lessons from Healthcare
Resistance to change, declining productivity, and an exodus of employees are just a few of a change manager’s worst nightmares....

by WalkMe Team, October 22, 2017

Dear C-Level, Stop Choosing the Wrong B2B Software
Digital Transformation
Dear C-Level, Stop Choosing the Wrong B2B Software
Choosing software for enterprise is a daunting task — it doesn’t matter if we are talking CRM, HCM, ERP or any...

by WalkMe Team, October 19, 2017