WalkMe named Gartner’s Customers' Choice — two years running.

WalkMe has the most peer-validated feedback of any vendor in the 2026 Gartner® Peer Insights™ Voice of the Customer for Digital Adoption Platforms. As AI transforms the enterprise, the world's largest organizations trust WalkMe to lead the way.

Let the results do the talking

91%

Willingness to recommend at scale

4.5

Overall rating across 98 reviews as of December 2025

2x

Verified reviews than the next closest Customer’s Choice vendor

67%

Enterprise organizations with over 1B revenue

The strongest signal in enterprise software? What your peers actually think.

At 91%, WalkMe has the highest willingness-to-recommend score of any vendor — a stronger consensus built on a far larger sample.

Gartner Voice of the Customer for Digital Adoption Platforms 2026.

Global enterprise depth More large-enterprise reviews than all other vendors combined — the broadest, deepest enterprise validation in the market.

Company size

67% of WalkMe reviews are from enterprise organizations with 1B or more in revenue.

36% of WalkMe reviews are from enterprise organization with 10B or more in revenue.

Industry breadth

4+ major verticals represented

36% Manufacturing
23% Finance
11% Services
7% Energy & Utilities

Global reach

60% North America
29% EMEA
7% APAC
4% LATAM

The Gartner report provides insights for evaluating digital adoption:

The bigger picture

DAPs are essential to enterprise AI transformation.

Analyst view
“DAPs will increasingly function as orchestrators within an application ecosystem by coordinating multiple first- and third-party AI agents and AI assistants across applications.” - Gartner, Market Guide for Digital Adoption Platforms, Melissa Hilbert, Maria Marino, Joe Mariano, Stephen Emmott, 3 September 2025

Peers confirm
WalkMe is the peer-validated leader making that vision real.

The Capabilities are truly robust and allow for highly targeted content that results in clear ROI.

Manager,

Human Resources - Insurance (except health)

WalkMe has unlimited potential, you are given a bunch of tools and the only limit is how you use them.

Energy Specialist

Energy and Utilities

WalkMe DAP greatly helped automate processes within the tool, additionally limiting the number of queries and quick questions logged with the support.

Subject Matter Expert Procurement COE

Health Care and Biotech

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