“DAPs accelerate digital transformation by augmenting the existing application portfolio, boosting digital dexterity and DEX, thereby driving more ROI from existing software assets.”


- Gartner, Market Guide for Digital Adoption Platforms, Melissa Hilbert, Stephen Emmott, Maria Marino, Joe Mariano, 17 September 2024.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or is affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

The future of digital adoption platforms.

The future of digital adoption platforms.

The Gartner Market Guide reveals a transformative future for Digital Adoption Platforms (DAPs). As organizations increasingly rely on technology to drive growth, DAPs are evolving to meet the complex needs of the modern digital workplace.

  • By 2027, 30% of organizations will use DAP-supplied copilots to integrate with other copilots delivering actionable business process augmentation and automation.'
  • 40% of organizations will leverage GenAI in their DAPs by 2026 to automatically surface new workflows.
  • Advanced features like workflow automation and AI assistants are becoming standard in leading DAP solutions.
Get the report

GenAI is the next step for DAP.

“AI assistants are in their emerging state within this market, and Gartner expects that to evolve quickly and to include role-based agents in the future.”

Get the report
GenAI is the next step for DAP.

Great companies use WalkMe.

logos slider
logos slider