Training In The Digital Era

Shortening the gap between learning investments and their impact on employee proficiency.
Shortening the gap between learning investments and their impact on employee proficiency.
American organizations spent $70.7 billion in 2016 on training

Traditional Training is insufficient

0%
Use traditional methods that fail to empower employees
Bersin by Deloitte
$0
Cost of training per employee due to inefficient training
Training Magazine
0- 0
MONTHS
To become fully productive
Harvard Business Review
0%
Of what is learned is forgotten in one day
Training Magazine

How Humans Learn

learning line
Learning
Curve
Forgetting
Curve
Re-Train
Support
Office Interruptions
Poor Adoption
Change
Management
Learning
Curve
Learning Curve
Forgetting
Curve
Re-Train
Support
Office Interruptions
Poor Adoption
Change
Management
Learning
Curve

Day 8

Day 11

The way people digest information today is very different than in the past

Companies are competing with other distractions that employees face daily from their mobile devices, social networks, and more

“The average employee spends 6.5 hours per week learning or trying to learn”

Employees

Three forces are driving the tectonic shift in training

Workplace

cloud technology

Who is Today’s Employee?
Employees face a heavy cognitive load.
Distracted by mobile devices and social apps
Change positions often
Expect consumer-level UX at work
No longer memorize information
Have different digital IQs
Overwhelmed employee
The workplace
is becoming digital
Organizations are undergoing digital transformation and daily work is increasingly reliant on technology. IT decisions are decentralized with local and disparate ownership. Organizations are shifting from using one large vendor to best-of-breed solutions for each business process, whether HCM, CRM or ERP.
cloud technology
Technology is undergoing frequent improvements and updates, forcing the employee to constantly run to catch up.
Finance Transformation
HR Transformation
CRM Transformation
Software updated
New Process Introduced
Switch System
New Version Released
Chasing a moving target
HR Transformation
Finance Transformation
crm transformation
Software Must be Trained to Work with Users
Training isn't about teaching employees how to use software - it's about making employees productive
Context
Just-In-time Consumption
Cross
Application
Feedback
Loop

Productive
Employee

Specific context and personalized training improves productivity and saves time.
Train employees on-the-go,
when they need help.
Training should be streamlined
across all applications.
Show where users are struggling and where they are falling behind.
WalkMe’s Four Layer
Approach to Adoption

Drive users to action with in-app, step-by-step guidance. With strategically placed content delivered at the moment of need, users can complete complex processes without prior experience.

Champion transformational change with data-driven decisions. Gain visibility into the user journey to find out where your users struggle, what features are underutilized, and where inefficiencies exist.

Simplify the user experience by eliminating empty clicks and automating mundane tasks. With intelligent automation, you will raise user engagement and send productivity soaring.

Drive users to action with in-app, step-by-step guidance. With strategically placed content delivered at the moment of need, users can complete complex processes without prior experience.

Champion transformational change with data-driven decisions. Gain visibility into the user journey to find out where your users struggle, what features are underutilized, and where inefficiencies exist.

Simplify the user experience by eliminating empty clicks and automating mundane tasks. With intelligent automation, you will raise user engagement and send productivity soaring.

1000+ Companies Instantly Simplify Their User Experience with WalkMe

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