Drive business value for Contact Centers with Digital Adoption Platforms

Learn why Forrester Research recommends investing in a Digital Adoption Platform to create high business value for Contact Centers

Drive business value for Contact Centers with Digital Adoption Platforms

Learn why Forrester Research recommends investing in a Digital Adoption Platform to create high business value for Contact Centers

In this Tech Tide™ report, Forrester Research analyzes the maturity and business value of 20 technology categories that support customer service

Forrester Research found that digital adoption platforms are technologies with high business value that Customer Service leaders can invest in with confidence. Customer Service leaders use digital adoption platforms to leverage automation & AI for streamlined operations, allowing agents to focus on customer relationships while improving digital channels and adding more capabilities.

Digital Adoption Platforms become critical

Forrester Research determines that DAP will become critical for customer service teams as they navigate post-COVID-19. Download “The Forrester Tech Tide™: Contact Center Technologies For Customer Service, Q1 2021" to understand how companies like Walgreens and BMO financial leveraged DAP:

  • Cutting onboarding timelines for new hires
  • Reducing dependency on help desk and support
  • Promoting agents' better usage of systems
walkme

Support your new hybrid workforce

WalkMe’s customer and agent-facing DAP, coupled with automation, AI and full visibility, is what Contact Centers need for remote customer service operations

User engagement: Engage your workforce to drive productivity and subject matter expertise

Automation: automate complex workflows across all Contact Center applications and systems to drive agent productivity and reduce average handle time

Data: Use data driven insights to create full visibility into your complete Contact Center tech stack