The State of Digital Adoption 2026: The AI Reality Check

Organizations are spending more on AI than ever. Most aren’t getting back what they put in. This report looks at why, and what the ones that are getting it right are actually doing.

What’s covered:

Findings from 3,700+ executives and employees on where AI is delivering and where it’s falling short

Why 40% of digital transformation spend underperforms, and what’s driving the gap

What happens to productivity and confidence when workers get support at the moment they need it

What organizations running coordinated adoption programs report back, and why the gap between them and everyone else keeps growing