Training In The Digital Era

Shortening the gap
between learning investments
and their impact
on employee proficiency
American organizations spent $70.7 billion in 2016 on training

Traditional Training is insufficient

people
0%
Use traditional methods that fail to empower employees
Bersin by Deloitte
people
$0
Cost of training per employee due to inefficient training
Training Magazine
people
0-0
MONTHS
To become fully productive with classroom learning
Harvard Business Review
people
0%
Of what is learned is forgotten in one day
Training Magazine

How Humans Learn

learning line
Learning
Curve
Forgetting
Curve
Re-Train
Support
Office Interruptions
Poor Adoption
Change
Management
Learning
Curve
line
Learning Curve
Forgetting
Curve
Re-Train
Support
Office Interruptions
Poor Adoption
Change
Management
Learning
Curve
arrow

Day 8

arrow

Day 11

digest

The way people digest information today is very different than in the past

Companies are competing with other distractions that employees face daily from their mobile devices, social networks, and more

“The average employee spends 6.5 hours per week learning or trying to learn”

image
employee

Employees

employee
Three forces are
driving the tectonic
shift in training
workplace

Workplace

cloud

cloud technology

training
employee
Who is Today’s Employee?
Employees face a heavy cognitive load.
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Distracted by mobile devices and social apps
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Change positions often
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Expect consumer-level UX at work
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No longer memorize information
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Have different digital IQs
man
Overwhelmed employee
working
employee
The workplace
is becoming digital
Organizations are undergoing digital transformation and daily work is increasingly reliant on technology. IT decisions are decentralized with local and disparate ownership. Organizations are shifting from using one large vendor to best-of-breed solutions for each business process, whether HCM, CRM or ERP.
chasing
employee
cloud technology
Technology is undergoing frequent improvements and updates, forcing the employee to constantly run to catch up.
Finance Transformation
HR Transformation
CRM Transformation
runing man
Software updated
New Process Introduced
Switch System
New Version Released
finance line
hr line
crm line
Chasing a moving target
HR Transformation
Finance Transformation
crm transformation
Software Must be Trained to Work with Users
Training isn't about teaching employees how to use software - it's about making employees productive
Context
Just-In-time
Consumption
Cross
Application
Feedback
Loop
head

Productive
Employee

Specific context and personalized training improves productivity and saves time.
Train employees on-the-go,
when they need help.
Training should be streamlined
across all applications.
Show where users are struggling and where they are falling behind.
WalkMe’s Three Layer
Approach to Adoption

Contextually drive to action with Walk-Thrus, visual cues and strategically placed content

Collect and analyze usage data to identify obstacles and opportunities to engage

platform guidance insights
row row

Contextually drive to action with Walk-Thrus, visual cues and strategically placed content

Collect and analyze usage data to identify obstacles and opportunities to engage

1000+ Companies Instantly Simplify Their User Experience with WalkMe