• Conversion Rates Big Increase
  • User Engagement Double-Digit Increase
  • Increase Revenue and User Adoption
Pepperi

Pepperi is the leading provider of mobile sales and B2B e-Commerce apps for brand manufacturers, wholesalers and distributors. Pepperi’s cloud-based products are available in 12 languages and used by customers in more than 50 countries worldwide. Available on all tablet devices, it is the App Store’s most popular sales rep application. Pepperi’s customer base spans a wide range of industries, from fashion and eyewear to home and giftware.

We have a lot of users with different technological backgrounds and diverse needs. WalkMe was the solution that allowed us to best serve all our users’ needs. We have seen a significant boost in the adoption of our software and our users really appreciate being able to ‘work like experts’, immediately. Our users are more actively engaged and we can see how this correlates to our conversions.
- Oren Ezra VP Marketing, Pepperi

THE Challenge

As a software company serving thousands of diverse users across varying markets, new user adoption is a challenge – different users have differing technological capabilities and comforts.

THE Solution

With precisely targeted Walk-Thrus and an integrated search, Pepperi used WalkMe to create the “Pepperi Quick Start” – an intuitive step-by-step interactive guide that engages Pepperi’s new users through the system configuration so that they can start self-tasking right away. The Walk-Thrus provide multi-language support with guidance available in English, Spanish and French, in accordance with Pepperi’s largest user demographics.

WalkMe makes using Pepperi even simpler and easier to use. Within minutes, new users are able to add new items to the e-catalog, upload items from a file, organize and customize the e-catalog to their specific industry needs, add new accounts and start the mobile sales ordering experience using the tablet device of their choice. These Walk-Thrus allow Pepperi users to work comfortably and confidently, without hesitation or doubt.

THE Benefits

WalkMe provides Pepperi with accelerated onboarding and increased user adoption. Walk-Thrus take users through Pepperi’s platform, helping them perform their most important tasks, no matter how advanced. Using WalkMe resulted in double-digit percentage growth in engagement for trial users. With WalkMe, conversion from trial users to paid users increased by 8 percent. WalkMe analytics reported a 72% usage, with over 40,000 Walk-Thrus played, and effective usage of the integrated search.

Want to Learn More About How WalkMe Can Help Your Organization?

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