As a software company serving thousands of diverse users across varying markets, new user adoption is a challenge – different users have differing technological capabilities and comforts.
With precisely targeted Walk-Thrus and an integrated search, Pepperi used WalkMe to create the “Pepperi Quick Start” – an intuitive step-by-step interactive guide that engages Pepperi’s new users through the system configuration so that they can start self-tasking right away. The Walk-Thrus provide multi-language support with guidance available in English, Spanish and French, in accordance with Pepperi’s largest user demographics.
WalkMe makes using Pepperi even simpler and easier to use. Within minutes, new users are able to add new items to the e-catalog, upload items from a file, organize and customize the e-catalog to their specific industry needs, add new accounts and start the mobile sales ordering experience using the tablet device of their choice. These Walk-Thrus allow Pepperi users to work comfortably and confidently, without hesitation or doubt.
WalkMe provides Pepperi with accelerated onboarding and increased user adoption. Walk-Thrus take users through Pepperi’s platform, helping them perform their most important tasks, no matter how advanced. Using WalkMe resulted in double-digit percentage growth in engagement for trial users. With WalkMe, conversion from trial users to paid users increased by 8 percent. WalkMe analytics reported a 72% usage, with over 40,000 Walk-Thrus played, and effective usage of the integrated search.