Meadows was looking to assist team members to navigate through the complexities of the NetSuite CRM/ERP System. They wanted to increase NetSuit user adoption, while reducing the number of NetSuite related support tickets filed by both employees and partner vendors.
“Our management team relies on the accuracy of our KPIs and reports, so giving users the ability to check their work with real-time guided assistance ensures we are confident when generating reports in Netsuite.” Dana Justus, EVP, Technology & Marketing
By leveraging WalkMe in navigating through NetSuite, Meadows has experienced a 75% decrease in paid vendor training from an average of 3-4 hours to 1 hour of new user training. WalkMe is also being used as a step-by-step guidebook to direct the team through unique company specific business processes. As Meadows continues to grow, and refine and customize new technology deployed, it will utilize WalkMe to introduce and reinforce procedural changes, critical to its business success.
“Seeing the number of support cases decrease by over 50%, along with a reduction in onboarding training time and costs has been rewarding. Beyond user engagement, we have been able to utilize WalkMe as an analytics tool from an HR perspective. ” Dana Justus, EVP, Technology & Marketing
Meadows experienced a 55% decrease in NetSuite related support cases, as well as fewer calls to its internal and external help desks along with a 50% decrease in the time and cost of training new users. The onboarding process with WalkMe was simple and efficient.
“We have completed multiple software integration projects over the last few years and the support we receive from the WalkMe team is top notch.” Dana Justus, EVP, Technology & Marketing