The Role of HR in
Leading Business Continuity

In times of uncertainty, HR organizations play a pivotal role in balancing employee wellness and business continuity. But as today’s uncertainty flows into tomorrow’s new normal, and a new reality persists – it’s apparent that HR leaders need to create the right infrastructure to not only support organizational business need, but also create a strong digital employee experience to keep employees connected, productive, and engaged – and managers informed and in control.

How leading HR Organizations are succeeding
in preparing for business continuity in the ever-changing world:

Introduce change without heading to the classroom

Change and adjusting to a new normal can bring in new processes, new employees, or reskilling – all of which require training users on new platforms and processes. In a recent survey, 57% of organizations are continuing with their onboarding activities* – the question is, are they doing it in an effective way to drive success? The rest of the 43% – are staying behind by not continuing with onboarding. With the right processes and infrastructure in place – it doesn’t have to be that way. Adapt how you introduce new tools and processes or onboard new employees from afar by providing contextual and user-specific help and assistance directly in-app – instead of in a classroom. Simplify the adoption of complex systems and processes by helping your employees to complete HR processes quickly and successfully – no matter where they are.

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57 % of organizations are continuing with their onboarding activities*

57%

“For our company’s largest ongoing project [we decided] to forego all traditional training methods and instead focus on new digital adoption strategies.”

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Use Case

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When ServiceNow needs to introduce a new application, they have a set method in place: “For our company’s largest ongoing project [we decided] to forego all traditional training methods and instead focus on new digital adoption strategies.” In-app training meets needs for personal training and on-demand quick-help references, saving $234K in training costs over 6 months and leading to faster deal closure due to efficiency of real-time help services.

How leading HR Organizations are succeeding
in preparing for business continuity in the ever-changing world:

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81% of global orgs concerned now about productivity*

81%

Support employee productivity for business longevity

When disruption occurs and work environments change, the lack of visibility into daily workforce interactions raises concern into both employee and business productivity. And with 81% of global orgs concerned now about productivity,* there is a growing need to not only ensure that employees are productive, but for business leaders to have visibility into productivity strengths and weaknesses. To remain productive, employees need easy access to the right tools for their roles. With the right analytics dashboards, business leaders can take a deep dive into software usage across departments, business processes, and applications, ensuring not only that employees are leveraging the tools they need to get their job done and are productive – but that they are answering the needs of the business as well. In addition, when tools are easily accessible, employees are more successful, and your business is less prone to getting hurt.

Use Case

Sage, a leader in integrated accounting, payroll, and payment systems, supports a workforce of over 13,000 employees and over a million end users. By leveraging a digital adoption center of excellence, they have saved over £834,546 in productivity savings to date.

"They have saved over £834,546 in productivity savings to date"

Communicate effectively to keep
employees engaged and informed

Organizations are thirsty for the right tools that will ensure employees get the information they need without getting lost in a sea of information, which is why we are seeing that 95% of organizations are adjusting their corporate communications practices* so that they can truly touch their employees. Keep employees engaged and informed by surfacing information that is in context and in reach. Whether you are looking to engage with employees from upper or middle management, daily or weekly – you need a solution that empowers employees with the information that is truly relevant to them, and which doesn’t get lost in an inbox or chat. Instead, target employees directly on their desktops with information that is in context to their role, geography, or level.

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95% of organizations are adjusting their corporate communications practices*

95%

“...we have [it] the announcement published and live on our safety management system with a link to our company SharePoint with the latest information on the virus.”

Use Case

Orica, a global mining solutions company leveraged such an approach to reach their remote employee base. “Within 10 minutes, we have [it] the announcement published and live on our safety management system with a link to our company SharePoint with the latest information on the virus.”

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70% of organizations are focusing today on measures to use their technology effectively**

70%

Keep transforming - even in times of disruption

Organizations invest heavily in digital tools to support their business goals, but when disruption occurs, it’s easy to put change on hold. But the urgency is felt when 70% of organizations are focusing today on measures to use their technology effectively** and winning organizations will leverage this time to continue introducing new technologies with the right strategy in place. By doing so, they can ensure their employees have the tools they need to get the job done, to keep them going – and the business running today – and tomorrow.

“...they saw $100K ROI through another application by replacing all job aids with in-app training and a 75% reduction in training time and investment.”

Use Case

When Syneos Health needed to ramp up new employees onto systems and processes quickly, post-merger, they found that their end users too often filled out forms incorrectly, requiring time-consuming data cleanup while adoption was low and users were frustrated with core systems. By pivoting from siloed to holistic digital adoption, they saw a $5 million ROI on one application in one year, less support tickets, increasing data quality, and user and customer satisfaction. In addition, they saw $100K ROI through another application by replacing all job aids with in-app training and a 75% reduction in training time and investment.