Bruce Power is Canada’s first private nuclear generator, whose energy produces zero carbon emissions and provides 30% of Ontario’s power. Their eight business units provide over 4,000 full-time jobs to highly-skilled employees and thousands of more jobs to indirect employees who all help Bruce Power inject billions of dollars into Ontario’s economy annually. Bruce Power is a partnership between TransCanada Corporation and Borealis Infrastructure, a trust established by the Ontario Municipal Employees Retirement System of which 90% of their employees own a portion of the company.
In the search for a powerful and hassle-free HCM platform, Bruce Power implemented Workday®. Workday® streamlines HR processes and meets the company’s strict security regulations. Bruce Power selected WalkMe to complement Workday®, taking employees through each action, step-by-step, and thereby deflecting support tickets.
In an effort to increase engagement and improve employee adoption of Workday®, Bruce Power partnered with WalkMe to identify and simplify 14 processes that would immediately and positively impact the user experience, and ultimately the business. Bruce Power initially built 17 contextual Walk-Thrus that supported employees by guiding them through any end-to-end business processes in the platform on-demand. The WalkMe guides boosted the efficiency of in-person classroom training sessions and supplemented traditional computer-based training programs. Furthermore, Bruce Power utilized WalkMe Insights to identify areas where employees needed additional support. They collected analytics on the number of self-service actions in Workday® versus employees requesting support and guidance by human resource administrators. Lastly, because Bruce Power operates under strict security regulations, WalkMe proved the ideal solution given that WalkMe holds ISO 27001:2013, Truste, Skyhigh, US/EU Safe Harbor and CSA star security accreditations.
To date, over 1,500 employees are now engaged and using WalkMe for real-time guidance through any given task or business process. The result is a better understanding of the end-goal prior to starting any process. Soon after implementing WalkMe, the Bruce Power team experienced a drop in the overall volume of support tickets and received positive feedback from the vast majority of their employees on their improved Workday® experience. Furthermore, Bruce Power employees are now empowered to effortlessly navigate their Workday® environment while leveraging the financial and HCM solution to its full capacity.