Pepperi Invests in Responsive Self-Service Support, Achieves Higher Conversion Rates and Increased User Adoption

Conversion Rates Big Increase
User Engagement Double-Digit Increase
Increase Revenue and User Adoption

Pepperi offers cloud-based applications to a broad range of clients. Bringing in WalkMe as a digital adoption solution allowed Pepperi to deliver training that was effective for all users, no matter their technological proficiency. After rolling out Walkme, Pepperi reported:

  • Conversion rate increase
  • Double-digit Increase in user engagement
  • Increased revenue and user adoption
"We have a lot of users with different technological backgrounds and diverse needs. WalkMe was the solution that allowed us to best serve all our users’ needs. We have seen a significant boost in the adoption of our software and our users really appreciate being able to ‘work like experts’, immediately. Our users are more actively engaged and we can see how this correlates to our conversions."
~ Oren Ezra
VP Marketing, Pepperi

Executive Summary

Pepperi provides a range of sales and e-commerce apps to a wide range of international clients. Given the diverse needs and technological proficiency of their customers, Pepperi needed a training solution that would be accessible,flexible, and customizable to a specific user.

WalkMe’s Smart Walk-Thrus were used to create interactive step-by-step guides to getting started, in multiple languages. Users were able to tackle even the most complex processes confidently with WalkMe’s real-time guidance. As a result, Pepperi saw increased conversions, user engagement, and sales.

"We have a lot of users with different technological backgrounds and diverse needs. WalkMe was the solution that allowed us to best serve all our users’ needs. We have seen a significant boost in the adoption of our software and our users really appreciate being able to ‘work like experts’, immediately. Our users are more actively engaged and we can see how this correlates to our conversions."
~ Oren Ezra
VP Marketing, Pepperi

Pepperi offers cloud-based applications to a broad range of clients. Bringing in WalkMe as a digital adoption solution allowed Pepperi to deliver training that was effective for all users, no matter their technological proficiency. After rolling out Walkme, Pepperi reported:

  • Conversion rate increase
  • Double-digit Increase in user engagement
  • Increased revenue and user adoption

Executive Summary

Pepperi provides a range of sales and e-commerce apps to a wide range of international clients. Given the diverse needs and technological proficiency of their customers, Pepperi needed a training solution that would be accessible,flexible, and customizable to a specific user.

WalkMe’s Smart Walk-Thrus were used to create interactive step-by-step guides to getting started, in multiple languages. Users were able to tackle even the most complex processes confidently with WalkMe’s real-time guidance. As a result, Pepperi saw increased conversions, user engagement, and sales.

Executive Summary

Pepperi provides a range of sales and e-commerce apps to a wide range of international clients. Given the diverse needs and technological proficiency of their customers, Pepperi needed a training solution that would be accessible,flexible, and customizable to a specific user.

WalkMe’s Smart Walk-Thrus were used to create interactive step-by-step guides to getting started, in multiple languages. Users were able to tackle even the most complex processes confidently with WalkMe’s real-time guidance. As a result, Pepperi saw increased conversions, user engagement, and sales.

THE
Challenge

Meeting the training needs of diverse users

As a software company serving thousands of diverse users across varying markets, new user adoption is a challenge for Pepperi. Different users have differing technological capabilities and comforts, and finding a way to meet the needs of such a diverse group an ongoing challenge.

THE
Solution

A frustration-free ‘quick start’ guide for new users

With precisely targeted Smart Walk-Thrus and an integrated search, Pepperi used WalkMe to create the “Pepperi Quick Start” – an intuitive step-by-step interactive guide that engages Pepperi’s new users through the system configuration so that they can start self-tasking right away. The Smart Walk-Thrus provide multi-language support with guidance available in English, Spanish, and French, in accordance with Pepperi’s largest user demographics.

Comfort and confidence with the software

WalkMe makes using Pepperi even simpler and easier. Within minutes, new users are able to add new items to the e-catalog, upload items from a file, organize and customize the e-catalog to their specific industry needs, add new accounts and start the mobile sales ordering experience using the tablet device of their choice. Smart Walk-Thrus allow Pepperi users to work comfortably and confidently, without hesitation or doubt.

THE
Benefits

Improved engagement and increased conversions

WalkMe provides Pepperi with accelerated onboarding and increased user adoption. Smart Walk-Thrus take users through Pepperi’s platform, helping them perform their most important tasks, no matter how advanced.

Using WalkMe resulted in double-digit percentage growth in engagement for trial users. With WalkMe, conversion from trial users to paid users increased by 8 percent. WalkMe analytics reported a 72% usage, with over 40,000 Walk-Thrus played, and effective usage of the integrated search.

About Pepperi
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