Bruce Power is Canada’s first private nuclear generator, whose energy produces zero carbon emissions and provides 30% of Ontario’s power. Their eight business units provide over 4,000 full-time jobs to highly-skilled employees and thousands of more jobs to indirect employees who all help Bruce Power inject billions of dollars into Ontario’s economy annually. Bruce Power is a partnership between TransCanada Corporation and Borealis Infrastructure, a trust established by the Ontario Municipal Employees Retirement System of which 90% of their employees own a portion of the company.
In the search for a powerful and hassle-free HCM platform, Bruce Power implemented Workday®. Workday® streamlines HR processes and meets the company’s strict security regulations. As with any large-scale digital change, Bruce Power knew they needed an effective training and engagement strategy to drive employee adoption of new technology while minimizing dependency on HR resources, training and support. Bruce Power selected WalkMe to complement Workday®, to guide employees step-by-step through processes and tractions, to drive employee self-service, and to reduce the burden on support.
In an effort to increase engagement and improve employee adoption of Workday®, Bruce Power identified 14 business processes that WalkMe could help to simplify, which would immediately and positively impact the employee digital experience and ultimately the business success. To achieve these goals, Bruce Power first built 17 contextual Walk-Thrus that guided employees end-to-end through the process, on-demand and on-screen in the platform. WalkMe’s guidance boosted the efficiency of in-person classroom training sessions and supplemented traditional computer-based training programs.
Additionally, Bruce Power utilized WalkMe Insights to identify additional areas where employees needed support. They collected analytics on the number of self-service actions in Workday® versus employees requesting support and guidance by human resource administrators, and used these insights to shape their roadmap for future WalkMe content to maximize impact.
Lastly, because Bruce Power operates under strict security regulations, WalkMe proved to be an ideal solution, given that WalkMe holds ISO 27001:2013, Truste, Skyhigh, US/EU Safe Harbor and CSA star security accreditations.
Over 1,500 employees are now engaged and using WalkMe for real-time guidance through any given task or business process in Workday. Soon after implementing WalkMe, the Bruce Power team experienced a drop in the overall volume of support tickets and received positive feedback from the vast majority of their employees on their improved Workday® experience. Furthermore, Bruce Power employees are now empowered to effortlessly navigate their Workday® environment while leveraging the financial and HCM solution to its full capacity.
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