Customer Stories >>

Bruce Power

Workday® Made Easy
Increased Self-Service Adoption
In-depth User Insights

Bruce Power, which provides 30% of the power supply to Ontario, Canada, wanted to enhance their Workday® implementation with a solution that would boost the employee digital experience, and facilitate a frustration-free relationship with their new HCM software. They aimed to help their employees smoothly adopt to Workday, navigate processes in a streamlined manner and drive self-service in order to reduce support tickets.

Bruce Power implemented a range of WalkMe functions on top of Workday. Using WalkMe analytics to locate user pain points, they built Walk-Thrus to guide employees through complex business processes at the exact moment of need, supplemented traditional classroom methods, and enhanced self-service options. Post-implementation, Bruce Power saw a drop in support requests and an increase in employee satisfaction. WalkMe enabled Bruce Power and their employees leverage Workday to its full potential.

Bruce Power
Soon after implementing WalkMe, the Bruce Power team experienced a drop in the overall volume of support tickets and received positive feedback from the vast majority of their employees on their improved Workday® experience.

THE
Challenge

In the search for a powerful and hassle-free HCM platform, Bruce Power implemented Workday®. Workday® streamlines HR processes and meets the company’s strict security regulations. As with any large-scale digital change, Bruce Power knew they needed an effective training and engagement strategy to drive employee adoption of new technology while minimizing dependency on HR resources, training and support. Bruce Power selected WalkMe to complement Workday®, to guide employees step-by-step through processes and tractions, to drive employee self-service, and to reduce the burden on support.

THE
Solution

In an effort to increase engagement and improve employee adoption of Workday®, Bruce Power identified 14 business processes that WalkMe could help to simplify, which would immediately and positively impact the employee digital experience and ultimately the business success. To achieve these goals, Bruce Power first built 17 contextual Walk-Thrus that guided employees end-to-end through the process, on-demand and on-screen in the platform. WalkMe’s guidance boosted the efficiency of in-person classroom training sessions and supplemented traditional computer-based training programs.

Additionally, Bruce Power utilized WalkMe Insights to identify additional areas where employees needed support. They collected analytics on the number of self-service actions in Workday® versus employees requesting support and guidance by human resource administrators, and used these insights to shape their roadmap for future WalkMe content to maximize impact.

Lastly, because Bruce Power operates under strict security regulations, WalkMe proved to be an ideal solution, given that WalkMe holds ISO 27001:2013, Truste, Skyhigh, US/EU Safe Harbor and CSA star security accreditations.

THE
Benefits

Over 1,500 employees are now engaged and using WalkMe for real-time guidance through any given task or business process in Workday. Soon after implementing WalkMe, the Bruce Power team experienced a drop in the overall volume of support tickets and received positive feedback from the vast majority of their employees on their improved Workday® experience. Furthermore, Bruce Power employees are now empowered to effortlessly navigate their Workday® environment while leveraging the financial and HCM solution to its full capacity.

The trademarks and product names of Workday, Inc., including the Workday® mark, are the property of Workday, Inc. WalkMe is not affiliated with Workday, Inc. nor does Workday, Inc. sponsor or endorse WalkMe, its products, or its website.