{"id":9976,"date":"2020-11-09T16:32:28","date_gmt":"2020-11-09T16:32:28","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=9976"},"modified":"2023-05-02T15:50:06","modified_gmt":"2023-05-02T15:50:06","slug":"forrester","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/forrester\/","title":{"rendered":"Forrester Confirms a 368% ROI for Enterprises Using WalkMe"},"content":{"rendered":"\n<p>We\u2019ve always known that WalkMe\u2019s <a href=\"https:\/\/www.walkme.com\/digital-adoption-platform\/\" target=\"_blank\" rel=\"noreferrer noopener\">Digital Adoption Platform (DAP)<\/a> changed how companies function. Over the years, we\u2019ve collected hundreds of <a href=\"https:\/\/www.walkme.com\/customer-stories\/\" target=\"_blank\" rel=\"noreferrer noopener\">customer stories<\/a> and data that demonstrate DAP\u2019s positive effects.<br><br>But we wanted to put our understanding of digital adoption\u2019s ROI to the test. Based on four experienced WalkMe customers, we commissioned Forrester, a leading analyst firm, to perform a <a href=\"https:\/\/www.walkme.com\/pages\/forrester-tei-study\/?eco=TEI&amp;camp=TEI&amp;abt1=7014G000001GN5J\" target=\"_blank\" rel=\"noreferrer noopener\">Total Economic Impact (TEI) study<\/a> that provides a rigorous cost and benefit analysis for technology of all kinds. The results confirm what we\u2019ve known all along: DAP\u2019s impact is massive.<br><br>You can read the full study <strong><a href=\"https:\/\/www.walkme.com\/pages\/forrester-tei-study\/?eco=TEI&amp;camp=TEI&amp;abt1=7014G000001GN5J\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a><\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Triple Digital ROI<\/strong><\/h2>\n\n\n\n<p>Forrester\u2019s investigative analysis concluded that WalkMe yields a <strong>368% ROI<\/strong>.<br><br>When WalkMe is first implemented, companies feel the effects immediately, needing <em>less than 3 months<\/em> to receive return on their initial investment. <br><br>In terms of numbers, WalkMe delivers:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>368%&nbsp;<\/strong> return on investment<\/li><li><strong>&lt; 3 Month&nbsp;<\/strong>payback period<\/li><li><strong>$20,042,842&nbsp;<\/strong>present value benefits&nbsp;over 3 years<\/li><\/ul>\n\n\n\n<div style=\"height:26px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-video\"><video height=\"240\" style=\"aspect-ratio: 426 \/ 240;\" width=\"426\" controls src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/11\/TEI.mp4\"><\/video><\/figure>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How the results were calculated<\/strong><\/h2>\n\n\n\n<p>Forrester interviewed four WalkMe customers, aggregated their experiences, and combined the results into a single composite organization.<br>The 4 companies included:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li><a rel=\"noreferrer noopener\" href=\"https:\/\/www.redhat.com\/en\" target=\"_blank\">Red Hat<\/a> &#8211;  16,000-person Software company in US&nbsp; <br>&#8211; Gabi Ghali, Senior Manager, IT Transformation Center of Excellence<br><\/li><li><a rel=\"noreferrer noopener\" href=\"https:\/\/www.modmed.com\/\" target=\"_blank\">Modernizing Medicine<\/a> &#8211; A US SaaS company with 120,000 users&nbsp;<br>&#8211; Brad Rennick, Senior VP Customer Success<br><\/li><li><a rel=\"noreferrer noopener\" href=\"https:\/\/www.christushealth.org\/\" target=\"_blank\">Christus Health<\/a> &#8211; A55,000-person Healthcare company in US&nbsp;<br>&#8211; Tobias Washington, Head of Talent Technologies, Innovation and Creative Solutions<br><\/li><li><a rel=\"noreferrer noopener\" href=\"https:\/\/www.engie.com\/en\" target=\"_blank\">Engie<\/a> &#8211; 170,000-person Energy company in Europe<br>&#8211; Delphine Maroux Martin, Continuous Improvement and Customer Excellence Manager<\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Quantified and qualified benefits<\/strong><\/h2>\n\n\n\n<p>Each of these WalkMe customers had a different focus and purpose for using DAP.<br><br>The study calculated the quantified effect of WalkMe DAP on a range of business needs from <a href=\"https:\/\/www.walkme.com\/blog\/category\/training-onboarding\/\" target=\"_blank\" rel=\"noreferrer noopener\">training and onboarding<\/a>, support call reduction, <a href=\"https:\/\/www.walkme.com\/blog\/customer-retention\/\" target=\"_blank\" rel=\"noreferrer noopener\">customer retention<\/a>, and software spend savings.<br><br><a href=\"https:\/\/www.walkme.com\/content\/forrester-total-economic-impact-spotlight\/?camp=TL-Red-Hat-Spotlight&amp;sfcmpid=7014G000001uJkG\" target=\"_blank\" rel=\"noreferrer noopener\">In a spotlight study<\/a> commissioned by WalkMe and conducted by Forrester Consulting, Red Hat&#8217;s CIO and members of their Transformational Center of Excellence shared their results after using WalkMe&#8217;s DAP for 3 years. One outcome included $915K worth in yearly recaptured end-user productivity for just one application alone.<\/p>\n\n\n\n<p>Other qualitative benefits customers experienced in this study, included: improved <a href=\"https:\/\/www.walkme.com\/blog\/sprinklr-uses-dap\/\" target=\"_blank\" rel=\"noreferrer noopener\">employee experience<\/a>, engagement, customer satisfaction and operational excellence. <br><br>Deploying WalkMe\u2019s DAP isn\u2019t a simple plug and play, rather a full-bodied solution that touches upon integral aspects of any enterprise business. The Forrester study concluded that the <strong>value of WalkMe continues to grow the more it is implemented. <\/strong>When companies invest more in a sound digital adoption strategy, their ROI and the value of DAP increases with time.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>WalkMe as a strategic partner<\/strong><\/h2>\n\n\n\n<p>WalkMe started out as a small company with a large vision, pioneering the digital adoption category. Today, WalkMe stands as the leader in the field, growing and innovating to help companies realize the full potential of their technology investments.<\/p>\n\n\n\n<p>Learn how you can benefit from partnering with WalkMe and transform your organization with a robust digital adoption strategy.<\/p>\n\n\n\n<p><strong>Read the full study <a href=\"https:\/\/www.walkme.com\/pages\/forrester-tei-study\/?eco=TEI&amp;camp=TEI&amp;abt1=7014G000001GN5J\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a><\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"We\u2019ve always known that WalkMe\u2019s Digital Adoption Platform (DAP) changed how companies function. Over the years, we\u2019ve collected hundreds of<span class=\"moretag\">&#8230;<\/span>","protected":false},"author":246,"featured_media":9983,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"mobile_image_id":0,"tablet_image_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[89],"tags":[],"class_list":["post-9976","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-transformation"],"acf":{"__coauthors":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>368% ROI for Enterprises Using WalkMe Confirmed by Forrester Study<\/title>\n<meta name=\"description\" content=\"Read the results of the Forrester Total Impact Study that confirms and quantifies WalkMe DAP&#039;s massive impact on enterprise businesses.\" \/>\n<meta name=\"robots\" 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