{"id":9965,"date":"2020-11-05T21:49:00","date_gmt":"2020-11-05T21:49:00","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=9965"},"modified":"2023-05-02T15:50:05","modified_gmt":"2023-05-02T15:50:05","slug":"sprinklr-uses-dap","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/sprinklr-uses-dap\/","title":{"rendered":"Sprinklr Uses DAP to Boost Customer & Employee Experiences"},"content":{"rendered":"\n

By now, thousands of companies, from enterprises to SMBs have found themselves struggling with digital adoption issues internally, and have been able to realize incredible results with WalkMe\u2019s DAP<\/a>. But employees aren\u2019t the only people who can benefit from digital adoption solutions.\u00a0<\/p>\n\n\n\n

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As the digital experience continues to evolve for customers, digital adoption issues can hinder success. DAP addresses both. Sprinklr<\/a> rolled out DAP for both internal and external use. Sprinklr uses DAP to boost its digital experience for both employees and customers. Here\u2019s how:<\/p>\n\n\n\n\n\n

New hire onboarding brought Sprinklr to DAP<\/h2>\n\n\n\n

Sprinklr serves renowned brands like McDonalds, Microsoft, and L\u2019Oreal. Their customer experience management solutions continue to impress the leading companies across all industries. With plans for dramatic growth in the employee base, they needed a plan for accelerated onboarding<\/a>.<\/p>\n\n\n\n

Sprinklr chose WalkMe\u2019s unique digital adoption solution – DAP is the only all-in-one solution<\/a> offering in-app guidance, automation, and in-depth analytics across any and every application. This means that no matter how many applications new employees need to use, DAP expedites onboarding and training and allows them to learn as they work<\/a>. In short, Sprinklr knew that DAP was the only way to go.\u00a0<\/p>\n\n\n\n

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WalkMe\u2019s DAP was layered over ten enterprise applications. With an engagement rate of 85%, Sprinklr\u2019s employees were clearly benefiting from having WalkMe at their fingertips. Internal support demands dropped and employee productivity<\/a> improved.<\/p>\n\n\n\n

Customer adoption means customer retention<\/h2>\n\n\n\n

With the success of DAP for their employee needs, Sprinklr decided to utilize WalkMe to create custom in-platform onboarding experiences for their customers. They were able to boost feature adoption, accessed actionable insights into their customer behavior, and enhance the overall customer experience<\/a>.<\/p>\n\n\n\n