{"id":937,"date":"2016-09-02T14:28:12","date_gmt":"2016-09-02T14:28:12","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=937"},"modified":"2023-05-02T15:41:28","modified_gmt":"2023-05-02T15:41:28","slug":"staying-one-step-ahead-of-the-rapidly-changing-industry","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/staying-one-step-ahead-of-the-rapidly-changing-industry\/","title":{"rendered":"Expert: Top Employee Training and Onboarding Challenges"},"content":{"rendered":"In this interview, WalkMe\u2019s VP of Customer Engagement, Emilia D\u2019Anzica, speaks with Shelley Hu<\/em>ber, Senior Lea<\/em>d Process Analyst at CenturyLink. They discuss the challenges that brought CeturyLink to WalkMe, how contextual guidance software helped with employee training<\/a> for Salesforce, and her upcoming Dreamforce keynote speech.\u00a0<\/em><\/strong>\n

Emilia D\u2019Anzica: Can you tell me a little bit about CenturyLink?<\/span><\/h3>\nCenturyLink Inc., a member of the S&P 500 Index, is the third largest telecommunications company in the United States\u00a0and operates more than 55 data centers in North America, Europe, and Asia.\n\nCenturyLink is a global\u00a0communications, hosting, and cloud company that offers network and data systems management, Big Data analytics, and IT consulting. The company enables millions of customers to transform their businesses through innovative technology solutions.\n

Emilia D’Anzica: Can you tell me a little bit about employee training challenges<\/a> when onboarding your Sales Team to Salesforce?<\/span><\/h3>\nOur industry is rapidly changing and increasingly complex. With the tremendous growth and multiple acquisitions at CenturyLink over the last decade, we found ourselves maintaining several legacy systems and processes to configure, price and quote our expanding suite of products and services. Our sales professionals want to be out in the field with customers, instead of at a desk taking training or searching for process documents.\n\nWalkMe provides in-app assistance at the time of need, keeping our sales teams free to do what they do best.\n\n\"employee\n

<\/h3>\n

Emilia D’Anzica: Why should people come hear you speak at Dreamforce?<\/span><\/h3>\nIf your organization is feeling pressure to continually do more with less, you will want to participate in our session. We will share how CenturyLink worked with WalkMe to provide an in-platform solution that decreases errors and exchanges desk time for customer time.\n\nResearch shows that\u00a0within one hour, we forget 50% of training. After a day, it climbs to 70%, and after a week, we\u2019ve forgotten 90% of it. By partnering with WalkMe, we are able to reduce classroom time, and offer real-time guidance to our users.\n\nAbout Shelley Huber:<\/strong><\/em>\n\n\"shelley\"Shelley Huber is a Lean Six Sigma Black Belt, employed by CenturyLink for the last 17 years. Shelley also holds a\u00a0BA in Marketing and MBA.\u00a0\u00a0She led Training Delivery and\u00a0Development teams for the Global Markets organizations, prior to moving to the newly created Process\u00a0Optimization team in 2015.\n\nShelley\u2019s first assignment on her new team was to launch a pilot of the\u00a0WalkMe tool in Salesforce, with the goal of increasing the productivity for Sales Professionals. The pilot\u00a0was proven successful, and CenturyLink now has over 3,000 users in WalkMe.\n\nShelley definitely knows the benefit of employee training and its impact on increased productivity. In addition to being a wife and mother of\u00a0two teenagers, she is currently serving as President, Board of Directors, for Second Harvest\u00a0Food Bank of Northeast Tennessee, a member of Feeding America. She is mentoring eight high school\u00a0seniors this year, as part of the\u00a0TNAchieves program, which helps students transition to higher\u00a0education. She also serves as a Peer Navigator for F.O.R.C.E., providing support for women facing\u00a0decisions surrounding hereditary breast and ovarian cancer.","protected":false},"excerpt":{"rendered":"In this interview, WalkMe\u2019s VP of Customer Engagement, Emilia D\u2019Anzica, speaks with Shelley Huber, Senior Lead Process Analyst at CenturyLink.…<\/span>","protected":false},"author":246,"featured_media":939,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"mobile_image_id":0,"tablet_image_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[89],"tags":[],"class_list":["post-937","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-transformation"],"acf":{"__coauthors":""},"yoast_head":"\nExpert: Top Employee Training and Onboarding Challenges - WalkMe Blog<\/title>\n<meta name=\"description\" content=\"WalkMe talks to Shelley Huber, Senior Lead Process Analyst at CenturyLink, about how contextual guidance improved employee training for Salesforce.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.walkme.com\/blog\/staying-one-step-ahead-of-the-rapidly-changing-industry\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Expert: Top Employee Training and Onboarding Challenges\" \/>\n<meta property=\"og:description\" content=\"WalkMe talks to Shelley Huber, Senior Lead Process Analyst at CenturyLink, about how contextual guidance improved employee training for Salesforce.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.walkme.com\/blog\/staying-one-step-ahead-of-the-rapidly-changing-industry\/\" \/>\n<meta property=\"og:site_name\" content=\"WalkMe Blog\" \/>\n<meta property=\"article:published_time\" content=\"2016-09-02T14:28:12+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-05-02T15:41:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2016\/09\/photo-1424298397478-4bd87a6a0f0c-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"740\" \/>\n\t<meta property=\"og:image:height\" content=\"360\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"WalkMe Team\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Expert: Top Employee Training and Onboarding Challenges\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"WalkMe Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.walkme.com\/blog\/staying-one-step-ahead-of-the-rapidly-changing-industry\/\",\"url\":\"https:\/\/www.walkme.com\/blog\/staying-one-step-ahead-of-the-rapidly-changing-industry\/\",\"name\":\"Expert: Top Employee Training and Onboarding Challenges - 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