{"id":9029,"date":"2020-07-13T14:11:36","date_gmt":"2020-07-13T14:11:36","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=9029"},"modified":"2020-07-13T14:11:36","modified_gmt":"2020-07-13T14:11:36","slug":"servicenow-training","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/servicenow-training\/","title":{"rendered":"ServiceNow Training Options: Tips, Strategies, and Digital Adoption"},"content":{"rendered":"\n<p>Many organizations use <a href=\"https:\/\/www.walkme.com\/blog\/walkme-for-servicenow\/\" target=\"_blank\" rel=\"noreferrer noopener\">ServiceNow<\/a> to fuel <a href=\"https:\/\/www.walkme.com\/glossary\/digital-transformation\/\" target=\"_blank\" rel=\"noreferrer noopener\">digital transformation<\/a>, minimize complexity in the workplace, and streamline workflows. To fully realize those benefits, however, ServiceNow training is a must.<\/p>\n\n\n\n<p>As one of the world\u2019s leading platform-as-a-service (PaaS) providers, it should come as no surprise that <a rel=\"noreferrer noopener\" href=\"https:\/\/www.businessinsider.com\/companies-it-spend-microsoft-aws-servicenow-jp-morgan-survey-2020-6\" target=\"_blank\">ServiceNow is performing well<\/a>, even during the pandemic.&nbsp;<\/p>\n\n\n\n\n\n<p>In fact, cloud spending has actually grown during the outbreak, since many organizations have been compelled to work remotely and <a href=\"https:\/\/www.walkme.com\/blog\/seamless-cloud-migration\/\" target=\"_blank\" rel=\"noreferrer noopener\">adopt cloud-based solutions<\/a> such as ServiceNow.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>ServiceNow: the basics<\/strong><\/h2>\n\n\n\n<p>ServiceNow\u2019s versatile cloud platform offers a diverse range of capabilities that span multiple departments, from no-code app development to automation to HR workflow optimization.<\/p>\n\n\n\n<p>Below, we\u2019ll learn more about the platform\u2019s capabilities and then we\u2019ll look at several different ServiceNow training options.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Use cases and capabilities<\/strong><\/h3>\n\n\n\n<p>ServiceNow\u2019s platform can be applied in several departments, but the platform itself revolves around a few key features and functions, such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>AI-powered chatbots<\/li><li>Data and analytics<\/li><li>Automation<\/li><li>No-code app creation<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">ServiceNow is recognized as a Leader in Gartner\u2019s 2020 Magic Quadrant for the CRM Customer Engagement Center: <a href=\"https:\/\/t.co\/Qe5Z6WC92d\">https:\/\/t.co\/Qe5Z6WC92d<\/a> <a href=\"https:\/\/twitter.com\/hashtag\/CRM?src=hash&amp;ref_src=twsrc%5Etfw\">#CRM<\/a> <a href=\"https:\/\/twitter.com\/hashtag\/GartnerMQ?src=hash&amp;ref_src=twsrc%5Etfw\">#GartnerMQ<\/a> <a href=\"https:\/\/t.co\/cKiEcFcAmV\">pic.twitter.com\/cKiEcFcAmV<\/a><\/p>&mdash; ServiceNow (@ServiceNow) <a href=\"https:\/\/twitter.com\/ServiceNow\/status\/1270729204712321024?ref_src=twsrc%5Etfw\">June 10, 2020<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>Combined, features such as these allow businesses to unify disparate data, technology, and business processes into custom apps and dashboards.<\/p>\n\n\n\n<p>It also includes several existing solutions aimed at improving:<\/p>\n\n\n\n<p><strong>IT tools.<\/strong> ServiceNow IT integrates a number of IT functions under one hood, including IT service management, operations management, asset management, security, and more.&nbsp;<\/p>\n\n\n\n<p><strong>HR workflows.<\/strong> HR can use virtual agents, dashboards, and <a href=\"https:\/\/www.walkme.com\/glossary\/data-driven\/?t=21&amp;camp=walkme-blog\" target=\"_blank\" rel=\"noreferrer noopener\">data-driven<\/a> functionality to automate tasks, enable employee self-service, and more.<\/p>\n\n\n\n<p><strong>The employee experience.<\/strong> ServiceNow can also integrate multiple business functions, from HR to finance to legal, in order to improve <a href=\"https:\/\/www.walkme.com\/blog\/digital-employee-experience\/\" target=\"_blank\" rel=\"noreferrer noopener\">employees\u2019 workplace experience<\/a>.<\/p>\n\n\n\n<p><strong>Customer workflows.<\/strong> Virtual agents can be used to improve <a href=\"https:\/\/www.walkme.com\/blog\/customer-experience-metrics\/\" target=\"_blank\" rel=\"noreferrer noopener\">customer service<\/a>, data can offer deeper insights into customer and product trends, and customer service can be enhanced by closing communication gaps.<\/p>\n\n\n\n<p>Perhaps ServiceNow\u2019s most powerful and innovative feature is its no-code development solution.<\/p>\n\n\n\n<p>Like <a rel=\"noreferrer noopener\" href=\"https:\/\/www.walkme.com\/\" target=\"_blank\">WalkMe<\/a>, ServiceNow can be used to automate virtually any business function, without the use of code. This means that employees can create unique apps and automated workflows, which will, in turn, improve efficiency and productivity wherever they are applied.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">We\u2019re approaching the end of this decade. <a href=\"https:\/\/twitter.com\/hashtag\/Technology?src=hash&amp;ref_src=twsrc%5Etfw\">#Technology<\/a> is all around us, but we\u2019re still struggling to navigate it.<br><br>That&#39;s why WalkMe was created. To allow users to focus on what truly matters &#8211; enjoying the benefits of the <a href=\"https:\/\/twitter.com\/hashtag\/digital?src=hash&amp;ref_src=twsrc%5Etfw\">#digital<\/a> world.\ud83c\udf0e<a href=\"https:\/\/twitter.com\/hashtag\/DigitalAdoption?src=hash&amp;ref_src=twsrc%5Etfw\">#DigitalAdoption<\/a> <a href=\"https:\/\/twitter.com\/hashtag\/DAP?src=hash&amp;ref_src=twsrc%5Etfw\">#DAP<\/a> <a href=\"https:\/\/t.co\/31WMOwNQD5\">pic.twitter.com\/31WMOwNQD5<\/a><\/p>&mdash; WalkMe (@WalkMeInc) <a href=\"https:\/\/twitter.com\/WalkMeInc\/status\/1202597458880192515?ref_src=twsrc%5Etfw\">December 5, 2019<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What are the best ServiceNow training options?<\/strong><\/h2>\n\n\n\n<p>In today\u2019s <a href=\"https:\/\/www.digital-adoption.com\/digital-workplace\/?t=21&amp;camp=walkme-blog\" target=\"_blank\" rel=\"noreferrer noopener\">digital workplace<\/a>, perpetual learning and ongoing training have become the norm. After all, organizations around the world are regularly <a href=\"https:\/\/www.walkme.com\/blog\/training-software\/\" target=\"_blank\" rel=\"noreferrer noopener\">adopting new tools<\/a>, upgrading old ones, implementing new workflows, and undertaking digital transformation.<\/p>\n\n\n\n<p>Employers, therefore, should pay close attention to the performance and ROI of their training efforts, regardless of which platform they are investing in.<\/p>\n\n\n\n<p>This means that training efforts should be viewed as an investment, measured, and improved over time.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/06\/shutterstock_1674759265-1.jpg\" alt=\"\" class=\"wp-image-8554\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/06\/shutterstock_1674759265-1.jpg 1000w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/06\/shutterstock_1674759265-1.jpg?resize=300,200 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/06\/shutterstock_1674759265-1.jpg?resize=600,400 600w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<p>It is useful to keep that perspective in mind when evaluating the training options below.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Classes and certifications<\/strong><\/h3>\n\n\n\n<p>ServiceNow offers classes and certifications, which can be found on its website.<\/p>\n\n\n\n<p>Those certifications are certainly useful, but only for a segment of learners.<\/p>\n\n\n\n<p>System administrators and super users, can certainly benefit from certifications and in-depth classes. These classes are advantageous because they are so detailed and comprehensive, but they should not be taken by everyone.<\/p>\n\n\n\n<p>There are a few reasons why. On the one hand, classes take time and they cost money, so it is simply not feasible to enroll all of the platform\u2019s users in a class.&nbsp;<\/p>\n\n\n\n<p>More importantly, however, not every employee needs to be an expert \u2013 each employee will use a very specific portion of the tool.<\/p>\n\n\n\n<p>For this reason, it is useful to consider in-app micro-training solutions, such as <a href=\"https:\/\/www.walkme.com\/blog\/451-research-reports-on-walkmes-digital-adoption-platform\/\" target=\"_blank\" rel=\"noreferrer noopener\">digital adoption platforms.<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Self-study, in-house training and third-party classes<\/strong><\/h3>\n\n\n\n<p>Another option is self-study, through online documentation, help features, or even books. But the outcomes of this approach are highly uncertain and will vary widely from person to person, which will, in turn, have unpredictable results.&nbsp;<\/p>\n\n\n\n<p>Smaller organizations may choose to certify or train specific users, who will then train the rest of the workforce. In some cases, this can be a feasible option, but it places the training burden on newly trained staff and can easily result in the under-utilization of the platform.<\/p>\n\n\n\n<p>There are also a few agencies that provide B2B software training services. This approach may be useful for those who want a specific type of training. It too, however, suffers from the same problem: uncertain outcomes and a significant time commitment.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Digital Adoption Platforms (DAPs)<\/strong> &amp; ServiceNow<\/h3>\n\n\n\n<p><a href=\"https:\/\/www.walkme.com\/glossary\/dap\/\" target=\"_blank\" rel=\"noreferrer noopener\">Digital adoption platforms (DAPs)<\/a> are UI layers that exist independently of their target software and offer context-based training directly inside the application.<\/p>\n\n\n\n<p><a rel=\"noreferrer noopener\" href=\"https:\/\/www.walkme.com\/platform\/servicenow\/\" target=\"_blank\">WalkMe for ServiceNow<\/a>, for instance, has modules that take users step-by-step through a series of actions or tasks, eliminating the need for classes, research, or technical support.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img height=\"405\" width=\"1024\" decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/07\/Screen-Shot-2020-07-13-at-17.13.34.png?w=1024&#038;h=405&#038;crop=1\" alt=\"\" class=\"wp-image-9034\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/07\/Screen-Shot-2020-07-13-at-17.13.34.png 2448w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/07\/Screen-Shot-2020-07-13-at-17.13.34.png?resize=300,119 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/07\/Screen-Shot-2020-07-13-at-17.13.34.png?resize=1024,405 1024w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/07\/Screen-Shot-2020-07-13-at-17.13.34.png?resize=1536,607 1536w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/07\/Screen-Shot-2020-07-13-at-17.13.34.png?resize=2048,810 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>With WalkMe, employees can begin using ServiceNow immediately, learning as they go.&nbsp;<\/p>\n\n\n\n<p>Like ServiceNow, WalkMe also allows employees to:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Create custom automation tools for repetitive tasks<\/li><li>Create virtual agents that can provide employee or customer support<\/li><li>Use data to better understand software users\u2019 behavior and needs<\/li><\/ul>\n\n\n\n<p>Two of WalkMe\u2019s biggest advantages include its ease of use and its versatility.<\/p>\n\n\n\n<p>Users can, for instance, sit down with WalkMe and begin learning, working, or automating, even if they have little or no experience with the target application. At the same time, <a href=\"https:\/\/www.walkme.com\/digital-adoption-platform\/?t=21&amp;camp=walkme-blog\">WalkMe\u2019s digital adoption platform<\/a> can be used to automate countless workflows, all without the use of code.<\/p>\n\n\n\n<a href=\"javascript:;\" class=\"popup-threefields m-element-hidden j-initiator j-paid_post_feature\" id=\"imgpng\" form-type-id=\"imgpng\"><img decoding=\"async\" class=\"initiator-image\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/04\/Employee-productivity-B-min_2643bf25.png\"\/><\/a>\n","protected":false},"excerpt":{"rendered":"Many organizations use ServiceNow to fuel digital transformation, minimize complexity in the workplace, and streamline workflows. To fully realize those<span class=\"moretag\">&#8230;<\/span>","protected":false},"author":246,"featured_media":9031,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"mobile_image_id":0,"tablet_image_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[89],"tags":[],"class_list":["post-9029","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-transformation"],"acf":{"__coauthors":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ServiceNow Training Options: Tips, Strategies and Digital Adoption<\/title>\n<meta name=\"description\" content=\"Many organizations use ServiceNow to fuel digital transformation and streamline workflows. Learn more in this article.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.walkme.com\/blog\/servicenow-training\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ServiceNow Training Options: Tips, Strategies and Digital Adoption\" \/>\n<meta property=\"og:description\" content=\"Many organizations use ServiceNow to fuel digital transformation and streamline workflows. 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