{"id":7984,"date":"2020-04-12T17:14:03","date_gmt":"2020-04-12T17:14:03","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=7984"},"modified":"2020-04-12T17:14:03","modified_gmt":"2020-04-12T17:14:03","slug":"deliver-more-value-to-customers","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/deliver-more-value-to-customers\/","title":{"rendered":"Leave No Customer Behind: 3 Ways to Deliver More Value to Customers During COVID-19"},"content":{"rendered":"\n<p>During this period of extreme disruption, many business leaders are feeling paralyzed. This panic response to sudden and unexpected change is normal, but halting sales and product development will come at a price. <\/p>\n\n\n\n<p>The companies that are navigating their way through this unchartered territory carefully but boldly, and are discovering how they can deliver more value to customers <a href=\"https:\/\/www.walkme.com\/blog\/what-is-telecommuting\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"through COVID-19 (opens in a new tab)\">through COVID-19<\/a>, are those that will come out of this crisis even stronger than before.<\/p>\n\n\n\n<p>This may seem like a good time to lay low, but in fact, the opposite is true. Now is the time to ensure that your customers are receiving the full value of your product, that you\u2019re delivering more, and that you\u2019re continuing to innovate.<\/p>\n\n\n\n<a href=\"javascript:;\" class=\"popup-threefields m-element-hidden j-initiator j-paid_post_feature\" id=\"imgpng\" form-type-id=\"imgpng\"><img decoding=\"async\" class=\"initiator-image\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/04\/Data-integrity-A_16643bf1.png\"\/><\/a>\n\n\n\n<p>How can you deliver even more value when <a href=\"https:\/\/www.walkme.com\/blog\/wfh-workforce\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"your own organization is under stress (opens in a new tab)\">your own organization is under stress<\/a>? Here are 3 ways that you can create and implement better CX through this period of disruption.&nbsp;<\/p>\n\n\n\n\n\n<h2 class=\"wp-block-heading\">Customer support means you have their backs<\/h2>\n\n\n\n<p>When everyone is stuck at home and struggling to use their devices, apps, and digital tools more, there is likely to be an increase in support demands and a decrease in patience. Make sure that this is an area that you have covered. <\/p>\n\n\n\n<p>Now is not the time that you want to see poor ratings and reviews on your customer support. Instead, you want to make sure that your customers feel that they are guided, supported, and well cared for.&nbsp;<\/p>\n\n\n\n<p>Check out how <a href=\"https:\/\/www.walkme.com\/customer-stories\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"HP Indigo (opens in a new tab)\">HP Indigo<\/a> uses WalkMe to boost their customer experience:<\/p>\n\n\n\n<figure class=\"wp-block-embed-vimeo wp-block-embed is-type-video is-provider-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How HP Uses WalkMe to Onboard their Customers\" src=\"https:\/\/player.vimeo.com\/video\/259083480?dnt=1&amp;app_id=122963\" width=\"640\" height=\"360\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>WalkMe\u2019s <a href=\"https:\/\/www.walkme.com\/digital-adoption-platform\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Digital Adoption Platform (opens in a new tab)\">Digital Adoption Platform<\/a> offers proactive and reactive guidance for customers while they are in your app or on your site. The engagement provides 24\/7 on-demand support, and this can be for 100 customers or for millions. WalkMe can integrate with your support center so that the team that you love and trust is still customer-facing, providing your unique company touch, while WalkMe is streamlining questions and problems along the way.<\/p>\n\n\n\n<p>This means that your customers will be able to onboard (train and fully utilize) your service or product practically by themselves. This reduces ramp-up time, and decreases the demand on your own support team.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img height=\"683\" width=\"1024\" decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/12\/strategy1.jpg?w=1024&#038;h=683&#038;crop=1\" alt=\"\" class=\"wp-image-7211\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/12\/strategy1.jpg 1049w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/12\/strategy1.jpg?resize=300,200 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/12\/strategy1.jpg?resize=1024,683 1024w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/12\/strategy1.jpg?resize=600,400 600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">A little added value goes a long way<\/h2>\n\n\n\n<p>Delivering value is about more than having a great product or service. Customer retention and gaining new customers, especially when resources are limited, depends on demonstrating consistent and constantly improving value.&nbsp;<\/p>\n\n\n\n<p>This means that <a href=\"https:\/\/www.walkme.com\/blog\/product-designers-ux-rulebook\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"your UX can\u2019t rest (opens in a new tab)\">your UX can\u2019t rest<\/a> now. If there\u2019s an issue that customers have pointed out a million times, this is the time to fix it. And on the flip side, make sure that your customers are receiving the best elements of your service at the right times. Boost your UX to make sure that added value keeps your customers happy and their satisfaction brings you more.<\/p>\n\n\n\n<p>WalkMe provides the insights you need to personalize the user experience and highlight your most high-value features to the right users at the right time. By clearly demonstrating your value, customers are more likely to keep coming back &#8211; and renewing.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><em>&#8220;WalkMe enabled us to leverage some of our main features that were new to our users. WalkMe Onboarding and Walk-Thru&#8217;s let us take our users by the hand and guide them for better success in a very complex new environment. When users are not intimidated by these new capabilities, their satisfaction rises and their buying decision is much easier.&#8221;<\/em> <\/p><p>&#8211; <a href=\"https:\/\/www.cellebrite.com\/en\/home\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Cellebrite (opens in a new tab)\">Cellebrite<\/a><\/p><\/blockquote>\n\n\n\n<p>WalkMe ensures that your customers get the best of your product with new feature shoutouts, suggestions for a \u201cbetter way\u201d to complete processes, and feature promotions that are subtle but effective.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Understand your customers to drive better results&nbsp;<\/h2>\n\n\n\n<p>If you could understand where your customers are happy and where they\u2019re stuck, you would know how to make your product even better. It takes resources to try to gather customer feedback and then actually implement that feedback effectively. There\u2019s really no shortcut to delivering more value for your customers and you need to know what\u2019s working and what isn\u2019t.<\/p>\n\n\n\n<p>What if you could actually measure customer satisfaction while they were using your product?<\/p>\n\n\n\n<p>You can.<\/p>\n\n\n\n<p>WalkMe Insights translates analytics into actionable insights to understand exactly what customers need most. WalkMe\u2019s in-product surveys also allow leaders to proactively measure customer sentiments to understand needs and concerns before more serious problems arise. This provides feedback while also improving the customer experience.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Customer continuity is up to you<\/h2>\n\n\n\n<p>Don\u2019t let this crisis paralyze your organization. Your value hasn\u2019t disappeared, but your delivery might need a makeover. Redefine your promise to your customers with better customer service, streamlined support, <a href=\"https:\/\/www.walkme.com\/blog\/bad-ux-cart-abandonment\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"boosted UX (opens in a new tab)\">boosted UX<\/a>, and guidance based on real customer insights.<\/p>\n\n\n\n<p>COVID-19 is presenting a serious challenge for business, but customer continuity depends on you to innovate and utilize digital adoption to thrive. Those that do, will reap the benefits long after the pandemic has ended. <\/p>\n\n\n\n<p><em><a href=\"javascript:;\" class=\"popup-threefields m-element-hidden j-initiator j-paid_post_feature\" id=\"imgpng\" form-type-id=\"imgpng\"><img decoding=\"async\" class=\"initiator-image\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/04\/Support-B-min_08643bf2.png\"\/><\/a><\/em><br><\/p>\n","protected":false},"excerpt":{"rendered":"During this period of extreme disruption, many business leaders are feeling paralyzed. This panic response to sudden and unexpected change<span class=\"moretag\">&#8230;<\/span>","protected":false},"author":246,"featured_media":7985,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"mobile_image_id":0,"tablet_image_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[88,89],"tags":[388,189],"class_list":["post-7984","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","category-digital-transformation","tag-ceo","tag-wmb-cx"],"acf":{"__coauthors":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>3 Ways to Deliver More Value to Customers During COVID-19<\/title>\n<meta name=\"description\" content=\"The companies that are discovering how they can deliver more value to customers now, will come out of this crisis even stronger than before.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.walkme.com\/blog\/deliver-more-value-to-customers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"3 Ways to Deliver More Value to Customers During COVID-19\" \/>\n<meta property=\"og:description\" content=\"The companies that are discovering how they can deliver more value to customers now, will come out of this crisis even stronger than before.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.walkme.com\/blog\/deliver-more-value-to-customers\/\" \/>\n<meta property=\"og:site_name\" content=\"WalkMe Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-04-12T17:14:03+00:00\" \/>\n<meta property=\"og:image\" 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