{"id":7531,"date":"2020-02-24T11:06:45","date_gmt":"2020-02-24T11:06:45","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=7531"},"modified":"2023-05-08T07:36:03","modified_gmt":"2023-05-08T07:36:03","slug":"adopting-new-software","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/adopting-new-software\/","title":{"rendered":"Why Adopting New Software Isn&#8217;t Enough and What You Should Be Doing Instead"},"content":{"rendered":"\n<p>For many organizations, adopting new software is a major investment and a big leap.<\/p>\n\n\n\n<p>When a new software application is deployed, expectations and hopes rise. Organizations are banking on large productivity gains, employees are hoping for a better day-to-day workflow, managers want a smoother, more efficient workplace.<\/p>\n\n\n\n\n\n<p>Unfortunately, though, all too many software investments fall dramatically short of those expectations. <br><br>While it may be tempting to point a finger at the software itself, or even at people, the problem usually lies in the method of <a href=\"https:\/\/www.walkme.com\/blog\/why-is-digital-adoption-suddenly-a-thing\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"adoption (opens in a new tab)\">adoption<\/a>.<\/p>\n\n\n\n<a href=\"javascript:;\" class=\"popup-threefields m-element-hidden j-initiator j-paid_post_feature\" id=\"imgpng\" form-type-id=\"imgpng\"><img decoding=\"async\" class=\"initiator-image\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/04\/Digital-adoption-B-min_9643bf2a.png\"\/><\/a>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Why \u201cadopting new software\u201d is only the beginning<\/strong><\/h2>\n\n\n\n<p>Perhaps the most important thing to note is that software adoption and software implementation both have specific meanings.<\/p>\n\n\n\n<p><strong>Software implementation<\/strong> is the installation and <a href=\"https:\/\/www.walkme.com\/blog\/7-software-implementation-challenges\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">rollout of new software tools<\/a> within a business. Most organizations realize that implementation is only the first step, which is why the focus usually turns to software adoption.<\/p>\n\n\n\n<p><strong>Software adoption<\/strong> measures <a href=\"https:\/\/www.walkme.com\/blog\/software-usage-vs-software-adoption\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">how fully a software platform is utilized<\/a>. The difference is profound and has a deep impact on employee performance, organizational performance, as well as a business\u2019s ability to meet stakeholders\u2019 expectations.<\/p>\n\n\n\n<p><strong>Digital adoption<\/strong> takes this concept even further, referring to:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Using software platforms for their intended purpose and to their fullest extent<\/li><li>Adopting new workflows, processes, and systems<\/li><li>The adoption of digital-centric mindsets and behaviors<\/li><\/ul>\n\n\n\n<p>In other words, digital adoption expands its scope to embrace the entire <a href=\"https:\/\/www.walkme.com\/blog\/predictions-digital-workplace\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">digital workplace<\/a>, rather than just a single software application.&nbsp;<\/p>\n\n\n\n<p>A digital adoption strategy doesn\u2019t just focus on improving employee skills \u2013 though that is certainly a crucial part of the digital adoption process \u2013 it aims at supporting an organization\u2019s <a href=\"https:\/\/www.walkme.com\/blog\/digital-change\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"digital transformation (opens in a new tab)\">digital transformation<\/a> agenda.<\/p>\n\n\n\n<p>Even if an organization does not have a long-term digital transformation strategy, it still pays to think in terms of digital adoption instead of software adoption.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Two major benefits of choosing a digital adoption strategy&nbsp;<\/strong><\/h2>\n\n\n\n<p>As mentioned, software adoption restricts its focus to the implementation and adoption of digital tools.<\/p>\n\n\n\n<p>However, because digital adoption strategies emphasize the entire digital context within which those tools operate, they can have a positive influence on areas such as\u2026<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Employee proficiency, productivity, and performance<\/strong><\/h3>\n\n\n\n<p>Employee performance depends on a variety of factors, both \u201chard\u201d and \u201csoft.\u201d Having cutting-edge software certainly helps, but it is only one variable among many.<\/p>\n\n\n\n<blockquote class=\"twitter-tweet\"><p lang=\"en\" dir=\"ltr\">Here&#8217;s what it takes to get your employees to a whole new level of <a href=\"https:\/\/twitter.com\/hashtag\/productivity?src=hash&amp;ref_src=twsrc%5Etfw\">#productivity<\/a>. <a href=\"https:\/\/t.co\/h5r31Q3RI1\">https:\/\/t.co\/h5r31Q3RI1<\/a> <a href=\"https:\/\/t.co\/UN4zVyoNZc\">pic.twitter.com\/UN4zVyoNZc<\/a><\/p>\u2014 WalkMe (@WalkMeInc) <a href=\"https:\/\/twitter.com\/WalkMeInc\/status\/897821764734136320?ref_src=twsrc%5Etfw\">August 16, 2017<\/a><\/blockquote> \n\n\n\n<p>Other factors that influence <a aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" href=\"https:\/\/www.walkme.com\/blog\/how-to-improve-employee-performance\/\" target=\"_blank\">employee performance<\/a> can include: work environment, <a href=\"https:\/\/www.walkme.com\/blog\/what-is-organizational-culture\/\" target=\"_blank\" rel=\"noreferrer noopener\">organizational culture<\/a>, performance reviews, accountability systems, management, and employee onboarding and training programs.<\/p>\n\n\n\n<p>Clearly, there are a wide range of influences that impact employees\u2019 day-to-day productivity and performance. A digital adoption strategy certainly cannot fix them all.<\/p>\n\n\n\n<p>However, with the right tools \u2013 such as <a href=\"https:\/\/www.walkme.com\/digital-adoption-platform\/?t=21&amp;camp=walkme-blog\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">digital adoption platforms (DAPs)<\/a> \u2013 and the right digital adoption strategy, it is possible to improve many of these factors.<\/p>\n\n\n\n<p>For instance, using a digital adoption platform to train employees directly inside an application can:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Track employees\u2019 software interactions.<\/strong> Software analytics can act as an accountability mechanism, while also offering insight into employees\u2019 training needs<\/li><li><strong>Significantly reduce the need for technical support.<\/strong> In-app guidance can offer employees a new level of independence and helping to cultivate a culture of self-reliance<\/li><li><strong>Automate the onboarding and training process.<\/strong> Interactive, on-demand guidance accelerates the learning curve, boosts self-confidence, and increases overall productivity levels<\/li><\/ul>\n\n\n\n<p>Used as part of a comprehensive digital adoption strategy, digital adoption platforms can have a dramatic impact on many aspects of the digital workplace, ultimately helping to <a href=\"https:\/\/www.walkme.com\/blog\/how-to-improve-employee-performance\/\" target=\"_blank\" rel=\"noreferrer noopener\">improve employee performance<\/a> and organizational performance.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/02\/shutterstock_602578049-1.jpg\" alt=\"\" class=\"wp-image-7532\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/02\/shutterstock_602578049-1.jpg 1000w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/02\/shutterstock_602578049-1.jpg?resize=300,200 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/02\/shutterstock_602578049-1.jpg?resize=600,400 600w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Long-term organizational health, alignment, and effectiveness<\/strong><\/h3>\n\n\n\n<p><a href=\"https:\/\/change.walkme.com\/the-key-indicators-of-organizational-effectiveness\/?t=21&amp;camp=walkme-blog\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Organizational effectiveness (opens in a new tab)\">Organizational effectiveness<\/a> should not be measured strictly in terms of financial performance. In fact, financial indicators only form a small part of the picture and don\u2019t explain why an organization performs the way it does.&nbsp;<\/p>\n\n\n\n<p>One factor that cannot be understood through financial indicators is <a rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\" href=\"https:\/\/www.walkme.com\/blog\/organizational-health\/\" target=\"_blank\">organizational health<\/a>.<\/p>\n\n\n\n<p>According to <a href=\"https:\/\/www.mckinsey.com\/business-functions\/organization\/our-insights\/organizational-health-a-fast-track-to-performance-improvement\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">McKinsey<\/a>, healthy companies \u201cdramatically outperform their peers\u201d and companies that work on their health \u201cdemonstrate tangible performance gains in as little as 6 to 12 months.\u201d<\/p>\n\n\n\n<p>But what is organizational health, exactly?<\/p>\n\n\n\n<p>McKinsey defines it as, \u201can organization\u2019s ability to align around a common vision, execute against that vision effectively, and renew itself through innovation and creative thinking.\u201d<\/p>\n\n\n\n<p>To improve organizational health, McKinsey recommends developing and adopting a performance culture, such as a \u201ccontinuous improvement engine,\u201d which involves all employees in the drive for performance and innovation.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/02\/shutterstock_1043470171.jpg\" alt=\"\" class=\"wp-image-7542\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/02\/shutterstock_1043470171.jpg 1000w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/02\/shutterstock_1043470171.jpg?resize=300,200 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/02\/shutterstock_1043470171.jpg?resize=600,400 600w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">A <strong>digital adoption strategy is the cornerstone of a strong organization&nbsp;&nbsp;<\/strong><\/h2>\n\n\n\n<p>Naturally, a digital adoption strategy cannot single-handedly transform organizational health overnight. Nonetheless, the same features covered above can significantly contribute to the creation of such a performance-driven culture.<\/p>\n\n\n\n<p>Improved <a href=\"https:\/\/www.walkme.com\/glossary\/employee-training\/?t=21&amp;camp=walkme-blog\" target=\"_blank\" rel=\"noreferrer noopener\">employee training<\/a> programs can accelerate productivity, enabling employees to become more proficient and productive in less time.<\/p>\n\n\n\n<p>Digital adoption strategies focus on supporting and streamlining digital transformation and in the workplace itself. Rather than achieving proficiency with a single tool, digital adoption strategies help shrink the digital skills gap and reduce inefficiencies.<\/p>\n\n\n\n<p>Automated training solutions, such as digital adoption platforms, can foster a culture of independence and self-sufficiency, boosting employees\u2019 productivity and self-confidence. Of course, achieving benefits such as those covered here will require an investment, a commitment, and in some cases, it can require significant <a href=\"https:\/\/www.walkme.com\/blog\/5-types-of-organizational-change\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">organizational change<\/a>. <br><br>However, given the major advantages, it is well worth the effort to look past software adoption and begin developing a comprehensive digital adoption strategy.<\/p>\n\n\n\n<a href=\"javascript:;\" class=\"popup-threefields m-element-hidden j-initiator j-paid_post_feature\" id=\"imgpng\" form-type-id=\"imgpng\"><img decoding=\"async\" class=\"initiator-image\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/04\/Support-C-min_98643bf1.png\"\/><\/a>\n","protected":false},"excerpt":{"rendered":"For many organizations, adopting new software is a major investment and a big leap. When a new software application is<span class=\"moretag\">&#8230;<\/span>","protected":false},"author":246,"featured_media":7539,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"mobile_image_id":0,"tablet_image_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[89],"tags":[201,169,96,405,404,167,159],"class_list":["post-7531","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-transformation","tag-digital-adoption","tag-employee-productivity","tag-employee-training","tag-organizational-health","tag-organizational-performance","tag-software-adoption","tag-software-implementation"],"acf":{"__coauthors":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why Adopting New Software Just Isn&#039;t Enough<\/title>\n<meta name=\"description\" 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