{"id":7171,"date":"2019-11-21T15:20:47","date_gmt":"2019-11-21T15:20:47","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=7171"},"modified":"2023-05-02T15:47:28","modified_gmt":"2023-05-02T15:47:28","slug":"walkme-for-liveperson","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/walkme-for-liveperson\/","title":{"rendered":"How Using WalkMe for LivePerson Training Accelerates User Productivity"},"content":{"rendered":"Using WalkMe for LivePerson training can help organizations accelerate employee training<\/a>, competency, and productivity.<\/span>\n\nLivePerson\u2019s innovative AI chat platform is an excellent interactive tool that can help customers get answers, buy products, and more.\u00a0<\/span>\n\nHowever, as with any other sophisticated enterprise-grade tool, <\/span>LivePerson<\/span><\/a> comes with a learning curve.<\/span>\n\nWith the right training approach \u2013 and the right tools \u2013 it is possible to streamline employee learning, improving their performance and contributions in the workplace.<\/span>\n\n\n

The Impact of Employee Training on LivePerson Productivity<\/b><\/h2>\nEmployee training<\/span><\/a> should not be viewed as a cost center.<\/span>\n\nIn fact in today\u2019s digital workplace, it is a core driver of business value.<\/span>\n\nAfter all, to maximize the returns on a software investment, it is critical to fully adopt and integrate that software into the workplace.<\/span>\n\nHowever, in today\u2019s ever-changing business environment, employees must constantly learn new skills and tools. This means that there is always a gap between employees\u2019 actual productivity and their potential performance.<\/span>\n\nTo keep up in this digital environment, employers need to reinvent their approach to <\/span>employee learning<\/span><\/a>, training, and development.<\/span>\n\nDuring software adoption, it is important to consider a few factors that impact adoption results:<\/span>\n\nLearning curves impact the user experience.<\/b> All software comes with a learning curve, especially enterprise-grade tools. When that learning curve is steep enough, it can cause friction, frustration, and even burnout. This can influence customers to abandon a product or employee skill levels to plateau, depending on the target audience.<\/span>\n\nUser proficiency how extensively they use a platform.<\/b> As a rule, users rarely use software to its fullest extent. Leaving features untapped reduces users\u2019 proficiency, as well as the overall value of the software.<\/span>\n\nOnboarding and training programs directly affect longevity, proficiency, and productivity.<\/b> The effectiveness of training cannot be understated \u2013 it impacts how quickly, efficiently, and effectively employees learn. Poor onboarding and training can decrease user proficiency, as well as their satisfaction with a product.<\/span>\n\nIn short, organizations need to design onboarding and training approaches that are effective, user-friendly, and profitable.<\/span>\n\n<\/a>\n

Reinventing User Onboarding, Training, and Engagement<\/b><\/h2>\nReinventing how a business approaches <\/span>digital adoption<\/span><\/a> can help them earn more value from their software investments.\u00a0<\/span>\n\nThe right digital adoption approach should focus on:<\/span>\n\nUser onboarding.<\/b> Onboarding is a crucial time for new users, regardless of whether those users are employees or customers. A simplified onboarding experience helps learners focus only on their immediate task, filtering out irrelevant information and reducing cognitive load.\u00a0<\/span>\n\nEfficient, cost-effective training.<\/b> Effective digital training must be able to improve user expertise and productivity without going over budget. The longer that training takes, the more it costs and the more frustrated users become … which negatively affects their productivity and willingness to learn.<\/span>\n\nMaximizing software utilization.<\/b> A software platform that is half-used will only generate a portion of its potential return. To extract the full value of a platform, organizations must ensure that every relevant area of that software is fully utilized.<\/span>\n\nThe user experience.<\/b> The user experience also contributes to their motivation levels, frustration levels, and their ability to learn. The key to successful user engagement is improving the user experience across their life cycle \u2013 from onboarding to in-depth training.<\/span>\n\nA strategy focusing on these elements would be considered a <\/span>digital adoption strategy.<\/span><\/i>\n\nRather than merely engaging in \u201csoftware implementation,\u201d <\/span>a digital adoption strategy<\/span><\/a> aims at maximizing software ROI and user productivity through enhanced user experiences, cutting-edge training, and <\/span> onboarding.<\/span>\n\nHowever, to achieve these aims, effective tools are as important as an effective strategy.<\/span>\n

How Digital Adoption Platforms Accelerate User Training<\/b><\/h2>\nDigital Adoption Platforms are modern training tools that are specifically designed to improve onboarding and training.<\/span>\n
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WalkMe’s VP Strategic Development @afarhi<\/a> talks about the power of the Digital Adoption Platform (DAP) and why not using it means you’re putting your #business<\/a> at risk:https:\/\/t.co\/hPZDzm48cc<\/a> via @awscloud<\/a><\/p>\n\u2014 WalkMe (@WalkMeInc) July 10, 2019<\/a><\/blockquote>\n