{"id":7114,"date":"2019-11-12T13:26:19","date_gmt":"2019-11-12T13:26:19","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=7114"},"modified":"2023-05-02T15:47:23","modified_gmt":"2023-05-02T15:47:23","slug":"walkme-for-servicenow","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/walkme-for-servicenow\/","title":{"rendered":"Redefine User Adoption with WalkMe for ServiceNow"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">WalkMe for ServiceNow can help organizations redefine their approach to user adoption, onboarding, and training for optimal outcomes.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For a platform as sophisticated and complex as ServiceNow, effective training and user adoption is critical.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As we will see below, a modern approach to user adoption can significantly improve software usability and profitability.<\/span><\/p>\n\n<h2><b>Is your ServiceNow investment delivering its full potential?<\/b><\/h2>\n<p><a href=\"https:\/\/www.servicenow.com\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">ServiceNow<\/span><\/a><span style=\"font-weight: 400;\"> is a vast platform with equally great potential.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The platform can help businesses manage and unify a number of workflows under a single umbrella.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For instance, ServiceNow modules can be applied across a number of business areas, including:<\/span><\/p>\n\n<ul>\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">IT Services Management or IT Operations Management<\/span><\/li>\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">HR Services Delivery<\/span><\/li>\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Customer Services Management<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">However, as with any other sophisticated digital platform, <\/span><a href=\"https:\/\/www.walkme.com\/platform\/servicenow\/?t=21&amp;camp=walkme-blog\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">the ServiceNow platform<\/span><\/a><span style=\"font-weight: 400;\"> carries a learning curve.\u00a0<\/span><\/p>\n\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"en\">Here are our 6 Tips to <a href=\"https:\/\/www.walkme.com\/blog\/how-to-improve-employee-performance\/\" target=\"_blank\" rel=\"noopener\">Improve Employee Performance<\/a> and ROI \ud83d\udc69\u200d\ud83d\udcbb\ud83d\udc68\u200d\ud83d\udcbb\ud83d\udc4c\ud83d\ude00\ud83d\udcaa <a href=\"https:\/\/twitter.com\/hashtag\/Hrtech?src=hash&amp;ref_src=twsrc%5Etfw\">#Hrtech<\/a> <a href=\"https:\/\/twitter.com\/hashtag\/EmployeeEngagement?src=hash&amp;ref_src=twsrc%5Etfw\">#EmployeeEngagement<\/a> <a href=\"https:\/\/t.co\/5bq5Etld8R\">pic.twitter.com\/5bq5Etld8R<\/a><\/p>\n<p>\u2014 WalkMe (@WalkMeInc) <a href=\"https:\/\/twitter.com\/WalkMeInc\/status\/875815703898718209?ref_src=twsrc%5Etfw\">June 16, 2017<\/a><\/p>\n<\/blockquote>\n<p><script async=\"\" src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p><span style=\"font-weight: 400;\">To maximize their <a href=\"https:\/\/www.walkme.com\/platform\/servicenow\/\" target=\"_blank\" rel=\"noopener\">ServiceNow<\/a> investment, organizations must:<\/span><\/p>\n\n<ul>\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Use the platform to its fullest extent \u2013 not just a handful of features<\/span><\/li>\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Train workers on new digital tools, workflows, and processes<\/span><\/li>\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Continually optimize their employee engagement tactics<\/span><\/li>\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Deliver engaging and seamless user experiences \u2013 a major challenge in today\u2019s complex digital workplace<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">In other words, to truly deliver on ServiceNow\u2019s potential, businesses need to focus on achieving full digital adoption.<\/span><\/p>\n\n<h2><b>Redefine digital adoption, redefine results<\/b><\/h2>\n<p><span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-6854\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/09\/shutterstock_725380354-1.jpg\" alt=\"walkme for servicenow\" width=\"1000\" height=\"667\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/09\/shutterstock_725380354-1.jpg 1000w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/09\/shutterstock_725380354-1.jpg?resize=300,200 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/09\/shutterstock_725380354-1.jpg?resize=600,400 600w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/>In today\u2019s busy, fast-paced work environment, change and <\/span><a href=\"https:\/\/www.walkme.com\/blog\/6-digital-transformations\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">digital transformation<\/span><\/a><span style=\"font-weight: 400;\"> are standard.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Businesses adopt new tools daily \u2013 and those tools evolve equally quickly.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To stay current and relevant, organizations need to step beyond \u201ctechnology adoption\u201d and focus on <\/span><a href=\"https:\/\/www.walkme.com\/blog\/everything-digital-adoption\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">true digital adoption<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That is, organizations need user and software adoption strategies that focus on:<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Boosting employee proficiency and expertise.<\/strong> A primary concern today is the <\/span><a href=\"https:\/\/www.accenture.com\/gb-en\/blogs\/blogs-digital-skills-gap-uk\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">digital skills gap<\/span><\/a><span style=\"font-weight: 400;\">. Employees need to engage in continual learning to stay proficient and relevant. An effective digital adoption strategy emphasizes learning, skills training, and ongoing education.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Implementing training solutions that are innovative and effective.<\/strong> Traditional training techniques aren\u2019t suited for the digital world. One-on-one training, classroom teaching, and other traditional techniques have been outpaced by their digital successors. When it comes to digital software training, for instance, Digital Adoption Platforms (DAP) outperform most other <a href=\"https:\/\/www.walkme.com\/blog\/4-employee-training-techniques\/\" target=\"_blank\" rel=\"noopener\">training techniques<\/a> in most situations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Simplifying the user experience.<\/strong> Complexity can overwhelm users, resulting in frustration and burnout. To diffuse and prevent information overload, organizations must design user experiences and training that is straightforward and simple.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Making full use of a given tool or platform.<\/strong> A software investment\u2019s return is directly proportional to how much \u2013 or how little \u2013 people use it. If users only use a portion of a platform\u2019s features, then that platform will only be delivering a portion of its potential ROI.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The best tool for achieving aims such as these is a Digital Adoption Platform \u2013 such as the WalkMe platform.<\/span><\/p>\n<a href=\"javascript:;\" class=\"popup-threefields m-element-hidden j-initiator j-paid_post_feature\" id=\"imgpng\" form-type-id=\"imgpng\"><img decoding=\"async\" class=\"initiator-image\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/11\/Simplify-Any-Enterprise-Software-1-1.png\"\/><\/a>\n\n<h2><b>How WalkMe for ServiceNow can transform the digital workplace<\/b><\/h2>\n<p><a href=\"https:\/\/www.walkme.com\/digital-adoption-platform\/?t=21&amp;camp=walkme-blog\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">WalkMe\u2019s Digital Adoption Platform<\/span><\/a><span style=\"font-weight: 400;\"> is a UX and training layer that operates separately from its target software.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It works by offering in-app training and contextualized guidance at the moment of need.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Users can search for and find information quickly \u2013 or they can be taken step-by-step through tutorials.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Training delivered inside the application and on-demand gives users the chance to immediately apply what they have learned.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This training approach improves the <\/span><a href=\"https:\/\/change.walkme.com\/what-is-employee-experience\/?t=21&amp;camp=walkme-blog\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">employee experience<\/span><\/a><span style=\"font-weight: 400;\">, while simultaneously improving proficiency and knowledge retention.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Whether organizations use ServiceNow or any other modern enterprise system, they can expect to see significant improvements when they use WalkMe for digital adoption.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-6645\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/07\/shutterstock_296302733-1.jpg\" alt=\"employee training challenges\" width=\"1000\" height=\"667\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/07\/shutterstock_296302733-1.jpg 1000w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/07\/shutterstock_296302733-1.jpg?resize=300,200 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/07\/shutterstock_296302733-1.jpg?resize=600,400 600w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/>WalkMe helps to:<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Accelerate training.<\/strong> On-demand contextualized training helps users achieve competency more quickly and easily. They will become productive more quickly, have a better user experience, and they will be less likely to become frustrated or burned out.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Increase employee expertise.<\/strong> Another benefit of WalkMe\u2019s digital training platform is increased expertise. Any user, including novices, can be guided through any workflow, from simple to complex.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Cut support costs.<\/strong> With WalkMe, users have instant access to training and information. As a result, they will make fewer technical support calls when they run into problems. This has a few positive benefits: decreased technical support costs, greater self-reliance on the part of the users, and lower lag times between problems and solutions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Understand user needs.<\/strong> Software analytics can help managers understand how people use a platform or tool. They can identify common roadblocks, training needs, and more. Over time, this data can be used to further optimize training, onboarding, and adoption.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Promote features.<\/strong> Features will lie untouched unless they are actively promoted. WalkMe can encourage users to test and learn new features or functions. And, as we have seen, software ROI depends in part on how extensively people use a platform or tool.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Streamline digital workflows.<\/strong> Integrating WalkMe with ServiceNow streamlines the entire employee lifecycle, from onboarding and throughout in-depth training. Faster training, fewer technical support calls, and on-demand information all contribute to streamlined workflows and a better user experience.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Regardless of how your organization uses ServiceNow, WalkMe can dramatically enhance adoption, training, and productivity.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To learn more about WalkMe for ServiceNow, <a href=\"javascript:;\" class=\"popup-threefields m-element-hidden j-initiator j-paid_post_feature\" id=\"hyper1\" form-type-id=\"hyper1\"><strong>schedule a demo today<\/strong><\/a>.<\/span><\/p>","protected":false},"excerpt":{"rendered":"WalkMe for ServiceNow can help organizations redefine their approach to user adoption, onboarding, and training for optimal outcomes. For a<span class=\"moretag\">&#8230;<\/span>","protected":false},"author":246,"featured_media":7115,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"mobile_image_id":0,"tablet_image_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[89],"tags":[201,346,153],"class_list":["post-7114","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-transformation","tag-digital-adoption","tag-servicenow","tag-wmb-dt"],"acf":{"__coauthors":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Redefine User Adoption with WalkMe for ServiceNow<\/title>\n<meta name=\"description\" content=\"WalkMe for ServiceNow can help organizations achieve maximum user adoption, onboarding effectiveness, and training. 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