{"id":7099,"date":"2019-11-10T12:58:23","date_gmt":"2019-11-10T12:58:23","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=7099"},"modified":"2023-05-08T06:44:11","modified_gmt":"2023-05-08T06:44:11","slug":"walkme-for-cpanel","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/walkme-for-cpanel\/","title":{"rendered":"How to Boost Customer Value with WalkMe for cPanel"},"content":{"rendered":"<span style=\"font-weight: 400\">WalkMe for cPanel is an ideal onboarding solution for web hosts that want to earn and keep more customers.<\/span>\n\n<span style=\"font-weight: 400\">As hosting providers know, cPanel is a robust, feature-rich backend web tool that gives users more control over their websites.\u00a0<\/span>\n\n<span style=\"font-weight: 400\">It offers a wide range of functionality for users, but \u2013 as hosting providers know \u2013 cPanel can be daunting to first-time users.<\/span>\n\n<span style=\"font-weight: 400\">The key to onboarding, training, and retaining more customers is a streamlined user experience, which is where WalkMe comes in.<\/span>\n\n<span style=\"font-weight: 400\">Below, we will look at how WalkMe\u2019s Digital Adoption Platform can automate onboarding, reduce technical support calls, and help web hosts earn more value from their customer base.<\/span>\n\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-6450 size-full\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/05\/shutterstock_314852315-1.jpg\" alt=\"WalkMe for cPanel\" width=\"1000\" height=\"667\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/05\/shutterstock_314852315-1.jpg 1000w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/05\/shutterstock_314852315-1.jpg?resize=300,200 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/05\/shutterstock_314852315-1.jpg?resize=600,400 600w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/>\n\n\n<h2><b>Web hosts face challenges during customer onboarding<\/b><\/h2>\n<span style=\"font-weight: 400\">Today, <\/span><a target=\"_blank\" href=\"https:\/\/www.marketwatch.com\/press-release\/web-hosting-services-market-2018-global-industry-size-share-historical-analysis-development-status-emerging-trends-competitive-landscape-future-plans-and-forecast-2022-2018-08-06\" rel=\"noopener\"><span style=\"font-weight: 400\">the competition for web hosting is fierce<\/span><\/a><span style=\"font-weight: 400\"> \u2013 there are countless web hosts, each offering affordable hosting services to prospective customers.<\/span>\n\n<span style=\"font-weight: 400\">Attracting new customers is only part of the battle, though.\u00a0<\/span>\n\n<span style=\"font-weight: 400\">Once customers have signed on, they are often faced with a daunting learning curve. Since many customers are not tech-savvy, even the cPanel interface can be intimidating.<\/span>\n\n<span style=\"font-weight: 400\">New users must not only learn the ins and outs of web hosting and website creation, they must simultaneously learn to use cPanel\u2019s interface.<\/span>\n\n<span style=\"font-weight: 400\">It\u2019s true that <\/span><a target=\"_blank\" href=\"https:\/\/www.cpanel.com\/\" rel=\"noopener\"><span style=\"font-weight: 400\">cPanel<\/span><\/a><span style=\"font-weight: 400\"> greatly improves customer productivity, offering functionality that includes:<\/span>\n<ul>\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">One-click website installs<\/span><\/li>\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">FTP account creation and setup<\/span><\/li>\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">SSL functionality<\/span><\/li>\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Domain name management<\/span><\/li>\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Database management<\/span><\/li>\n<\/ul>\n<span style=\"font-weight: 400\">Among many other things.<\/span>\n\n<span style=\"font-weight: 400\">However, for brand new users, cPanel can be intimidating enough to drive them away.<\/span>\n\n<span style=\"font-weight: 400\">For this reason, web hosts need a strategy that helps onboard, train, and retain cPanel users.<\/span>\n\n<span class=\"s1\"><i><a href=\"javascript:;\" class=\"popup-threefields m-element-hidden j-initiator j-paid_post_feature\" id=\"imgpng\" form-type-id=\"imgpng\"><img decoding=\"async\" class=\"initiator-image\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/04\/Digital-adoption-B-min_9643bf2a.png\"\/><\/a><\/i><\/span>\n<h2><b>How to improve user adoption in cPanel<\/b><\/h2>\n<span style=\"font-weight: 400\">With the right <\/span><a target=\"_blank\" href=\"https:\/\/www.digital-adoption.com\/digital-adoption-meaning\/?t=21&amp;camp=walkme-blog\" rel=\"noopener\"><span style=\"font-weight: 400\">digital adoption <\/span><\/a><span style=\"font-weight: 400\">strategy, it is possible to streamline <\/span><a target=\"_blank\" href=\"https:\/\/www.walkme.com\/glossary\/customer-onboarding\/\" rel=\"noopener\"><span style=\"font-weight: 400\">customer onboarding<\/span><\/a><span style=\"font-weight: 400\">, reduce user abandonment, and improve long-term customer value.<\/span>\n<blockquote class=\"twitter-tweet\" data-lang=\"en\">\n<p dir=\"ltr\" lang=\"en\">Support your <a href=\"https:\/\/twitter.com\/hashtag\/customers?src=hash&amp;ref_src=twsrc%5Etfw\">#customers<\/a> with the best <a href=\"https:\/\/twitter.com\/hashtag\/onboarding?src=hash&amp;ref_src=twsrc%5Etfw\">#onboarding<\/a> tools available! Here&#8217;s how <a href=\"https:\/\/twitter.com\/HP?ref_src=twsrc%5Etfw\">@HP<\/a> did it: <a href=\"https:\/\/t.co\/tSLZaYSYNX\">https:\/\/t.co\/tSLZaYSYNX<\/a><a href=\"https:\/\/twitter.com\/hashtag\/CX?src=hash&amp;ref_src=twsrc%5Etfw\">#CX<\/a> <a href=\"https:\/\/twitter.com\/hashtag\/support?src=hash&amp;ref_src=twsrc%5Etfw\">#support<\/a> <a href=\"https:\/\/twitter.com\/hashtag\/digitaltransformation?src=hash&amp;ref_src=twsrc%5Etfw\">#digitaltransformation<\/a> <a href=\"https:\/\/t.co\/g28OygP7Qx\">https:\/\/t.co\/g28OygP7Qx<\/a><\/p>\n\u2014 WalkMe (@WalkMeInc) <a href=\"https:\/\/twitter.com\/WalkMeInc\/status\/1020660417604063232?ref_src=twsrc%5Etfw\">July 21, 2018<\/a><\/blockquote>\n\n\n<span style=\"font-weight: 400\">To achieve these ends, web hosts must address a few issues:<\/span>\n\n<span style=\"font-weight: 400\">The learning curves. As mentioned, users who are brand-new to web hosting will likely not understand fundamental concepts, such as FTP, SSL, or what domain names are. This learning curve is compounded by cPanel\u2019s interface, which is packed with features and technical concepts.<\/span>\n\n<span style=\"font-weight: 400\">Technical support costs. Technical support is a must for any web hosting provider. However, if hosting companies are not careful about their onboarding, support calls can rack up quickly. Also, on top of the financial costs, there is the cognitive load for the end-user. The more technical support calls they have to make, the more frustrated they will become.<\/span>\n\n<span style=\"font-weight: 400\">Onboarding and training methods. Onboarding and training approaches both play a big role in user adoption. On the one hand, onboarding and training can increase customer longevity and value. But on the other, user training costs money and can eat away at that same value.<\/span>\n\n<span style=\"font-weight: 400\">When it comes to cPanel training, the right tools and techniques can transform and streamline the onboarding experience \u2013 reducing customer drop-off and increasing retention.<\/span>\n<h2><b><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-6092 size-full\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/03\/shutterstock_639631567-1.jpg\" alt=\"WalkMe for cPanel\" width=\"1000\" height=\"668\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/03\/shutterstock_639631567-1.jpg 1000w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/03\/shutterstock_639631567-1.jpg?resize=300,200 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/03\/shutterstock_639631567-1.jpg?resize=600,400 600w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/b><\/h2>\n<h2><b>How Digital Adoption Platforms streamline user onboarding, training, and adoption<\/b><\/h2>\n<span style=\"font-weight: 400\">The most innovative, effective approach to onboarding new customers for cPanel is the Digital Adoption Platform.<\/span>\n\n<a target=\"_blank\" href=\"https:\/\/www.walkme.com\/blog\/lean-digital-adoption-platforms\/\" rel=\"noopener\"><span style=\"font-weight: 400\">Digital Adoption Platforms<\/span><\/a><span style=\"font-weight: 400\"> are UX and training software that layer themselves atop other tools, such as cPanel.<\/span>\n\n<span style=\"font-weight: 400\">WalkMe, the premiere Digital Adoption Platform, helps streamline new user onboarding and training with a few key features:<\/span>\n\n<span style=\"font-weight: 400\">In-app guidance. Contextualized guidance offers help in the moment of need, through pop-up bubbles and an interactive, user-friendly interface.\u00a0<\/span>\n\n<span style=\"font-weight: 400\">Step-by-step walkthroughs. Automated tutorials take customers one step at a time through essential workflows and features. This improves their onboarding experience and simplifies an otherwise complex interface.<\/span>\n\n<span style=\"font-weight: 400\">Usage analytics. Usage statistics offer insight into sticking points, stumbling blocks, errors, and training needs. With this information, managers can improve onboarding and training over time, further enhancing their onboarding results.\u00a0<\/span>\n\n<span style=\"font-weight: 400\">Together, these features help web hosts streamline onboarding, automate training, and offer better customer experiences.<\/span>\n<p style=\"text-align: center\"><strong><span style=\"color: #ff6600\"><a target=\"_blank\" href=\"https:\/\/www.walkme.com\/blog\/software-rollout\/?utm_source=blog&amp;utm_medium=inlink&amp;utm_campaign=proceed_ratio\" rel=\"noopener\">Dive Deeper: 5 Tips to Ensure Your Software Rollout is a Success<\/a><\/span><\/strong><\/p>\n<b>How WalkMe for cPanel improves onboarding, training, and user productivity<\/b>\n\n<a target=\"_blank\" href=\"https:\/\/www.walkme.com\/platform\/cpanel\/?t=21&amp;camp=walkme-blog\" rel=\"noopener\"><span style=\"font-weight: 400\">Using WalkMe for cPanel training<\/span><\/a><span style=\"font-weight: 400\"> offers a number of benefits to web hosts and their customers, including:<\/span>\n\n<span style=\"font-weight: 400\">Streamlined onboarding. With WalkMe, users will make fewer stops to research information or call technical support. As a result, onboarding will be faster, more effective, and more efficient.<\/span>\n\n<span style=\"font-weight: 400\">A simplified user experience. WalkMe can simplify the cPanel experience for new users, which reduces cognitive load, frustration, and abandonment.\u00a0<\/span>\n\n<span style=\"font-weight: 400\">Full platform utilization. By promoting specific features, the WalkMe platform can help users make the most of cPanel, which, in turn, helps them make the most of their web hosting provider.<\/span>\n\n<span style=\"font-weight: 400\">Ability to automatically upsell and cross-sell additional services. Also, WalkMe can be used to automatically promote additional services.<\/span>\n\n<span style=\"font-weight: 400\">Increased customer loyalty, longevity, and value. Ultimately, web hosts can use WalkMe to grow their customer base, retain customers longer, and increase their lifetime values.<\/span>\n\n<span style=\"font-weight: 400\">In today\u2019s competitively landscape, earning customer loyalty is a one-time opportunity.\u00a0<\/span>\n\n<span style=\"font-weight: 400\">Once they move on to a different provider, the chances are slim that they will return.<\/span>\n\n<span style=\"font-weight: 400\">WalkMe can help web hosts capture more customers at the outset, reduce technical support costs, and gain more value throughout the customer life cycle.<\/span>\n\n<span style=\"font-weight: 400\">To learn how, <\/span><span class=\"s1\"><a href=\"javascript:;\" class=\"popup-threefields m-element-hidden j-initiator j-paid_post_feature\" id=\"hyper1\" form-type-id=\"hyper1\"><b>schedule a demo today<\/b><\/a><\/span><span style=\"font-weight: 400\">.<\/span>","protected":false},"excerpt":{"rendered":"WalkMe for cPanel is an ideal onboarding solution for web hosts that want to earn and keep more customers. As<span class=\"moretag\">&#8230;<\/span>","protected":false},"author":246,"featured_media":7101,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"mobile_image_id":0,"tablet_image_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1,89],"tags":[381,201,370,155,179,180,325],"class_list":["post-7099","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-company-news","category-digital-transformation","tag-cpanel","tag-digital-adoption","tag-digital-adoption-platform","tag-onboarding","tag-user-adoption","tag-user-onboarding","tag-walkme"],"acf":{"__coauthors":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Boost Customer Value with WalkMe for cPanel<\/title>\n<meta name=\"description\" content=\"Using WalkMe for cPanel onboarding way for web 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