{"id":7063,"date":"2019-11-04T16:17:16","date_gmt":"2019-11-04T16:17:16","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=7063"},"modified":"2023-05-02T15:53:20","modified_gmt":"2023-05-02T15:53:20","slug":"software-rollout","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/software-rollout\/","title":{"rendered":"How to Ensure Your Software Rollout is a Success: 5 Tips"},"content":{"rendered":"<span style=\"font-weight: 400;\">We all understand the critical role software plays in your employees\u2019 ability to innovate, increase productivity, and fulfill business goals.&nbsp;<\/span>\n\n<span style=\"font-weight: 400;\">However, the software rollout and integration processes continue to trip up many organizations, with the majority ending up in failure<\/span><span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\">&nbsp;<\/span>\n\n<span style=\"font-weight: 400;\">This challenge is compounded by the need to routinely add new software to employees\u2019 workflow. For project teams and department leaders working on a software rollout plan, there are a few main questions to consider.<\/span>\n<ul>\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">How do you ensure your implementation will meet users\u2019 needs and fulfill business goals?<\/span><\/li>\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">How do you mitigate resistance and provide a consistently positive digital employee experience?<\/span><\/li>\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">How do you minimize the inevitable \u201c<\/span><a href=\"https:\/\/www.walkme.com\/blog\/software-implementation-tips\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">productivity paradox<\/span><\/a><span style=\"font-weight: 400;\">\u201d that comes with introducing an unfamiliar software?<\/span><\/li>\n<\/ul>\n<span style=\"font-weight: 400;\">The key to a successful software rollout is knowing how to answer each of these questions and building a comprehensive, scalable, and replicable process to bring them to life.&nbsp;<\/span>\n\n<span style=\"font-weight: 400;\">Here are five tips to get you started.&nbsp;<\/span>\n\n\n<h3>1. Involve stakeholders<\/h3>\n<span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-7076\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/11\/shutterstock_380394427-1.jpg\" alt=\"software rollout\" width=\"1000\" height=\"551\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/11\/shutterstock_380394427-1.jpg 1000w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/11\/shutterstock_380394427-1.jpg?resize=300,165 300w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/>From the planning stage throughout the implementation process, maintaining strong lines of communication with key stakeholders will be critical to assuring a successful software rollout.<\/span>\n\n<span style=\"font-weight: 400;\">In the initial stage, start by gathering all relevant stakeholders to ask for their needs and goals related to the new software, as well as questions and potential challenges. By addressing all of these points right away, you can achieve alignment from the start and make the rest of the process much easier.&nbsp;<\/span>\n\n<span style=\"font-weight: 400;\">One way of achieving this is by performing an <\/span><a href=\"https:\/\/www.process.st\/software-rollout\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">I.M.P.A.C.T. analysis<\/span><\/a><span style=\"font-weight: 400;\">. This stands for Investment, Market, People and Culture, Activity (process), Customer, and Technology. Each stakeholder should perform the analysis for their area of the business, identifying areas of risk for the rollout.&nbsp;<\/span>\n\n<span style=\"font-weight: 400;\">This information will then help guide how you approach the rollout and contribute to the plan going forward.&nbsp;<\/span>\n\n<span style=\"font-weight: 400;\">One thing is for sure, if every stakeholder feels they have contributed to the implementation plan, they will be more engaged throughout the rollout and help ensure its success.&nbsp;<\/span>\n<h3>2. Identify potential challenges<\/h3>\n<span style=\"font-weight: 400;\">One product of an I.M.P.A.C.T. analysis is to <a href=\"https:\/\/www.walkme.com\/blog\/7-software-implementation-challenges\/\" target=\"_blank\" rel=\"noopener noreferrer\">identify the challenges<\/a> that could arise in the wake of a software rollout. Identifying these ahead of time will help mitigate their effects and safeguard productivity.&nbsp;<\/span>\n\n<span style=\"font-weight: 400;\">Listen to the concerns of your teams. They may hold vital information on what has failed in the past and suggestions for how you can <a href=\"https:\/\/www.walkme.com\/blog\/digital-adoption-strategy\/\" target=\"_blank\" rel=\"noopener noreferrer\">avoid making the same mistakes again<\/a>. Having open lines of communication are essential to making sure employees feel comfortable coming forward to voice their concerns.&nbsp;<\/span>\n\n<span style=\"font-weight: 400;\">Once you identify potential roadblocks, create a strategy to preempt them. By putting in place a certain set of guidelines and best practices, you can achieve standardization while preventing controllable hurdles.<\/span>\n\n<span style=\"font-weight: 400;\">Of course, there will be some unexpected bumps in the road. For those issues, you should have a strategy that enables quick problem resolution, preferably through self-service, so you can reduce the burden on your IT department. Digital solutions that offer real-time, onscreen guidance and support are a proven way to ensure maximum efficiency \u2014 both for completing regular work and solving issues.&nbsp;<\/span>\n<h3>3. Make training a top priority<\/h3>\n<span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-7078\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/11\/shutterstock_370332053-2-2.jpg\" alt=\"software training\" width=\"1000\" height=\"667\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/11\/shutterstock_370332053-2-2.jpg 1000w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/11\/shutterstock_370332053-2-2.jpg?resize=300,200 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/11\/shutterstock_370332053-2-2.jpg?resize=600,400 600w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/>Your new software\u2019s value as only as high as your employees\u2019 ability to use it. In other words, you can have the most sophisticated, best-in-class tool, but if no one can use it properly, you might as well have not purchased it at all.<\/span>\n\n<span style=\"font-weight: 400;\">Making software onboarding and ongoing training a top priority is a critical part of <a href=\"https:\/\/www.walkme.com\/blog\/empowering-employees\/\" target=\"_blank\" rel=\"noopener noreferrer\">achieving the full potential value<\/a> of your digital assets. Additionally, training helps foster engagement and a more positive user experience for employees.<\/span>\n\n<span style=\"font-weight: 400;\">However, it\u2019s important to note that not all training methods are created equally. Traditional methods of training, such as one-on-one instruction, lengthy webinars, or dense training manuals are not good for ensuring knowledge retention. Moreover, they take your employees away from their work, contributing to lost productivity.&nbsp;<\/span>\n\n<span style=\"font-weight: 400;\">The key effective training while keeping productivity high is <\/span><a href=\"https:\/\/www.walkme.com\/blog\/3-methods-of-training-and-development\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">contextual learning<\/span><\/a><span style=\"font-weight: 400;\">.&nbsp;<\/span>\n\n<span style=\"font-weight: 400;\">Digital learning solutions that enable contextual learning, like <a href=\"https:\/\/www.walkme.com\/glossary\/walkthroughs\/\" target=\"_blank\" rel=\"noopener noreferrer\">WalkThrus<\/a>,&nbsp; allow employees to \u201c<a href=\"https:\/\/www.walkme.com\/blog\/learning-in-the-flow-of-work\/\" target=\"_blank\" rel=\"noopener noreferrer\">learn in the flow of work<\/a>.\u201d They\u2019re highly personalized, make information easily accessible, and promote self-service.&nbsp;<\/span>\n\n<span class=\"s1\"><a href=\"javascript:;\" class=\"popup-threefields m-element-hidden j-initiator j-paid_post_feature\" id=\"imgpng\" form-type-id=\"imgpng\"><img decoding=\"async\" class=\"initiator-image\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2017\/04\/Boost-Workplace-Software-Proficiency.png\"\/><\/a><\/span>\n<h3>4. Provide honest and constructive feedback<\/h3>\n<span style=\"font-weight: 400;\">Listening to and incorporating user feedback is an essential part of ensuring a successful rollout. If you choose to ignore your employees\u2019 input, you run the risk of inciting employee frustration, disengagement, and your exciting new software becoming \u201cshelf-ware.\u201d<\/span>\n\n<span style=\"font-weight: 400;\">Alternatively, <\/span><a href=\"https:\/\/www.walkme.com\/blog\/software-implementation-tips\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">opening channels of communication<\/span><\/a><span style=\"font-weight: 400;\"> with your employees and <\/span><a href=\"https:\/\/processbliss.com\/how-to-ensure-a-successful-software-rollout\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">creating an active feedback loop<\/span><\/a><span style=\"font-weight: 400;\"> will give you the information required to improve the software rollout.&nbsp;<\/span>\n\n<span style=\"font-weight: 400;\">Perhaps your approach to software training is inadequate. Maybe your IT department is struggling to keep up with the growing volume of support tickets. It could be that your team leaders don\u2019t have enough knowledge about the new platform to support their employees. By soliciting feedback on a regular basis, you can take steps to course correct and make everyone\u2019s experience better.&nbsp;<\/span>\n<h3>5. Nominate a point-person to streamline communication<\/h3>\n<span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-7077\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/11\/shutterstock_1368241718-1.jpg\" alt=\"employee communication\" width=\"1000\" height=\"667\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/11\/shutterstock_1368241718-1.jpg 1000w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/11\/shutterstock_1368241718-1.jpg?resize=300,200 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/11\/shutterstock_1368241718-1.jpg?resize=600,400 600w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/>We\u2019re talking about a lot of communication here. Unless you\u2019re organized on how you collect and manage these correspondences, valuable information could get lost along the way.<\/span>\n\n<span style=\"font-weight: 400;\">One way to avoid this is by nominating a point-person to represent different stakeholders. For example, say you\u2019re implementing Workday\u00ae. Each department may want a point-person to represent their teams\u2019 needs and goals. Within your HR department, you might have a point-person from recruiting, one from compensation, one from employee benefits, etc., to represent those objectives. IT will have a main contact, and so will legal.<\/span>\n\n<span style=\"font-weight: 400;\">By making it clear who can answer specific questions, or who to escalate issues to, you can eliminate a lot of wasted time and frustration.<\/span>\n<h2>Communicate every step of the way<\/h2>\n<span style=\"font-weight: 400;\">Effective communication is a theme in every one of these tips. The key to remember is that a successful software rollout requires seeing beyond the technical requirements and understanding the needs of your users.<\/span>\n\n<span style=\"font-weight: 400;\">By involving all stakeholders early, providing effective training, incorporating feedback, and keeping your door open, you can avoid common pitfalls, minimize frustration, and raise productivity to new levels.&nbsp;<\/span>","protected":false},"excerpt":{"rendered":"We all understand the critical role software plays in your employees\u2019 ability to innovate, increase productivity, and fulfill business goals.&nbsp;<span class=\"moretag\">&#8230;<\/span>","protected":false},"author":246,"featured_media":7071,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"mobile_image_id":0,"tablet_image_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[89],"tags":[110,159,387,153],"class_list":["post-7063","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-transformation","tag-digital-transformation","tag-software-implementation","tag-team-lead","tag-wmb-dt"],"acf":{"__coauthors":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Ensure Your Software Rollout is a Success: 5 Tips<\/title>\n<meta name=\"description\" content=\"A rocky software rollout can be the beginning of the end for your digital transformation. 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