{"id":6825,"date":"2019-09-04T12:45:08","date_gmt":"2019-09-04T12:45:08","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=6825"},"modified":"2023-05-08T07:59:17","modified_gmt":"2023-05-08T07:59:17","slug":"strategic-cio","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/strategic-cio\/","title":{"rendered":"The Strategic CIO: Redefining What it Means to Lead Digital"},"content":{"rendered":"<p>CIOs, welcome to the tipping point.<\/p>\n<p>As business leaders increasingly prioritize digital transformation, the CIO role has been propelled into a state of rapid evolution.<\/p>\n<p>On top of your traditional responsibilities, leveraging your digital expertise has become instrumental in directing the overall business strategy, increasing competitiveness, and opening new revenue streams.<\/p>\n<p><strong>Strategic CIOs are poised to excel in the age of digital transformation.<\/strong><\/p>\n<p>Their secret? A broad vision, a refined set of priorities, and the right tools to steer their organization into the future.<\/p>\n<h2>The age of digital presents CIOs with a unique opportunity<\/h2>\n<p>Traditionally, CIOs have been regarded as \u201ctrusted operators,\u201d whose primary duties include managing operational excellence and increasing the scale and complexity of back-end technology.<\/p>\n<p>According to Deloitte\u2019s latest <a href=\"https:\/\/www2.deloitte.com\/us\/en\/pages\/technology-media-and-telecommunications\/articles\/the-strategic-cio-balancing-business-and-it-priorities.html\" target=\"_blank\" rel=\"noopener\">Global CIO Survey<\/a> report, 55% of CIOs still identify as trusted operators. While the importance of maintaining IT operational efficiency remains, organizations are looking to CIOs to become business partners.<\/p>\n<p><strong>In fact, the <a href=\"https:\/\/www.businesswire.com\/news\/home\/20181031005201\/en\/IDC-Reveals-Worldwide-CIO-Agenda-2019-Predictions\" target=\"_blank\" rel=\"noopener\">IDC predicts<\/a> that by 2020, 80% of IT executive leadership will be compensated based on their ability to drive key business KPIs, not IT operational measures.<\/strong><\/p>\n<p>In the age of <a href=\"https:\/\/www.walkme.com\/glossary\/digital-transformation\/\" target=\"_blank\" rel=\"noopener\">digital transformation<\/a>, you have the opportunity to transcend the trusted operator persona \u2014 and fully embrace the role of the strategic CIO.<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #ff9900;\"><a href=\"https:\/\/www.walkme.com\/pages\/cio-your-legacy-awaits\/\" target=\"_blank\" rel=\"noopener\"><em><strong>CIO, your legacy awaits. Learn more.<\/strong><\/em><\/a><\/span><\/p>\n<h2>6 priorities of the strategic CIO<\/h2>\n<p>Here are the six areas strategic CIOs focus on.<\/p>\n\n<h3>1. Refine and align on key business drivers<\/h3>\n<p><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/359272617?title=0&amp;byline=0&amp;portrait=0\" width=\"640\" height=\"360\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p><a href=\"https:\/\/vimeo.com\/359272617\" target=\"_blank\" rel=\"noopener\">How Strategic CIOs Approach Digital Transformation<\/a> from <a href=\"https:\/\/vimeo.com\/walkme\" target=\"_blank\" rel=\"noopener\">WalkMe, Inc.<\/a> on <a href=\"https:\/\/vimeo.com\" target=\"_blank\" rel=\"noopener\">Vimeo<\/a>.<\/p>\n<p>Virtually all business leaders (96%) identify digital as a <a href=\"https:\/\/www.walkme.com\/blog\/scale-your-company\/\" target=\"_blank\" rel=\"noopener\">strategic business priority<\/a>, but just 26% reported that their organization has an enterprise-wide digital strategy in place, according to <a href=\"https:\/\/www2.deloitte.com\/us\/en\/pages\/technology-media-and-telecommunications\/articles\/the-strategic-cio-balancing-business-and-it-priorities.html\" target=\"_blank\" rel=\"noopener\">Deloitte<\/a>.<\/p>\n<p><b>The absence of a robust digital strategy presents a new opportunity for CIOs to fill the void <\/b><span style=\"font-weight: 400;\"><strong>and work closer than ever before with their CEO.<\/strong> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Once <\/span><a href=\"https:\/\/www.walkme.com\/blog\/digital-leadership\/\"><span style=\"font-weight: 400;\">aligned with the CEO&#8217;s objectives<\/span><\/a><span style=\"font-weight: 400;\"> for digital transformation, CIOs can, in turn, align the other stakeholders and orchestrate the change. <\/span><\/p>\n<p>Creating an effective digital strategy cannot occur in a vacuum.<\/p>\n<p>Strategic CIOs understand the importance of seeing the full picture. They learn <a href=\"https:\/\/www.walkme.com\/blog\/how-to-drive-digital-adoption\/\" target=\"_blank\" rel=\"noopener\">what the competition is doing<\/a>, the market forces that influence the business, and the needs of both internal and external customers.<\/p>\n<p>By achieving alignment on overall business priorities, you\u2019ll be far better positioned to develop a digital strategy that sticks.<\/p>\n<h3>2. Maximize value from digital investments<\/h3>\n<p>Strategic CIOs not only deliver <a href=\"https:\/\/www.walkme.com\/digital-adoption-platform\/\" target=\"_blank\" rel=\"noopener\">innovative digital products<\/a>, but they also know how to maximize value from technology investments.<\/p>\n<p>Achieving the highest possible software ROI requires zooming out of the IT realm and zooming into the user experience.<\/p>\n<p>Usability, productivity, and efficiency are the factors that ultimately determine how much value your digital investments will create. The only way to ensure each of these remains high is with a solid <a href=\"https:\/\/www.walkme.com\/blog\/digital-adoption-solutions\/\" target=\"_blank\" rel=\"noopener\">digital adoption solution<\/a>.<\/p>\n<p><strong>A digital adoption solution helps you ensure your employees can use all digital tools as they are intended and to the fullest extent.<\/strong><\/p>\n<p>With a DAS, complex processes and hard-to-navigate interfaces won\u2019t adversely affect the <a href=\"https:\/\/www.walkme.com\/blog\/website-user-experience-best-practices\/\" target=\"_blank\" rel=\"noopener\">user experience<\/a> because the solution will guide employees through confusing tasks, automate mundane processes, and provide actionable insights to improve the user journey.<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #ff9900;\"><a href=\"http:\/\/walkme.social\/AnchorLinkBlog\" target=\"_blank\" rel=\"noopener\"><b><i>Like what you\u2019re reading? Subscribe to the blog for fresh insights delivered right to your inbox!<\/i><\/b><\/a><\/span><\/p>\n<h3>3. Develop key leadership skills<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-6833\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/09\/shutterstock_446643157-1.jpg\" alt=\"strategic cio\" width=\"1000\" height=\"667\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/09\/shutterstock_446643157-1.jpg 1000w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/09\/shutterstock_446643157-1.jpg?resize=300,200 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/09\/shutterstock_446643157-1.jpg?resize=600,400 600w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/>In addition to the technological know-how that\u2019s intrinsic to the CIO role, becoming an organizational leader demands a wide range of \u201c<a href=\"https:\/\/www.walkme.com\/blog\/digital-transformation-leadership\/\" target=\"_blank\" rel=\"noopener\">soft skills<\/a>\u201d and a new focus on developing business acumen.<\/p>\n<p>Non-technical skills \u2014 such as communication, relationship building, clearly articulating your vision, and motivating staff \u2014 are fundamental to being a successful organizational leader.<\/p>\n<p>For many, the transition from the traditional CIO to the strategic CIO will also include a focus on developing these skills.<\/p>\n<h3>4. Implement an effective system to manage IT risk and security<\/h3>\n<p>Understanding cyber threats, system vulnerabilities, and how to mitigate IT risk is already a top priority for CIOs.<\/p>\n<p>But while most CEOs agree <a href=\"https:\/\/www.walkme.com\/blog\/ceo-concerns-digital-skills\/\" target=\"_blank\" rel=\"noopener\">cybersecurity is critical<\/a> to overall <a href=\"https:\/\/www.walkme.com\/blog\/organizational-health\/\" target=\"_blank\" rel=\"noopener\">organizational health<\/a>, many continue to prioritize other business objectives ahead of it.<\/p>\n<p>Strategic CIOs take the initiative to create a robust cybersecurity strategy and reinforce its importance to business performance and customer loyalty.<\/p>\n<p>They hire highly-skilled teams or enlist external experts to ensure all elements of security are covered and establish routine dialogue with traditional decision-makers. By making cybersecurity a key consideration in every business decision, CIOs can more effectively manage risk and prevent a breach.<\/p>\n<h3>5. Increase visibility into software usage<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-6834\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/09\/shutterstock_754858831-1.jpg\" alt=\"strategic cio\" width=\"1000\" height=\"667\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/09\/shutterstock_754858831-1.jpg 1000w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/09\/shutterstock_754858831-1.jpg?resize=300,200 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/09\/shutterstock_754858831-1.jpg?resize=600,400 600w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Organizations are investing in more software than ever before. Before diving into a new <\/span><a href=\"https:\/\/www.walkme.com\/blog\/6-digital-transformations\/\"><span style=\"font-weight: 400;\">digital initiative<\/span><\/a><span style=\"font-weight: 400;\">, a strategic CIO will evaluate all of the current technology investments across the organization.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To do so, you\u2019ll need full visibility into how software is being used, including <\/span><a href=\"https:\/\/www.walkme.com\/blog\/digital-fatigue-business-process\/\"><span style=\"font-weight: 400;\">cross-application processes<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In order to make educated and budget-conscious decisions on which software needs to be replaced and which can be preserved, you\u2019ll need a clear view of what\u2019s working and what\u2019s not.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Solutions that offer this type of visibility will illuminate opportunities to make high-value software easier to use. For example, they can show you exactly where users experience friction, request support, or drop off altogether.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With clearer visibility into user behavior, it\u2019s easy to see how to <\/span><a href=\"https:\/\/www.walkme.com\/blog\/deep-dive-self-service\/\"><span style=\"font-weight: 400;\">improve usability<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3>6. Build a foundation to enable continual innovation<\/h3>\n<p>Innovation is a defining trait of strategic CIOs. In the age of accelerating digital progress and heightened competition, there\u2019s no longer a place for the status quo.<\/p>\n<p>But effective leaders know they can\u2019t shoulder the responsibility alone.<\/p>\n<p>Instead, they plant the seed to develop a <a href=\"https:\/\/www.walkme.com\/blog\/digital-culture\/\" target=\"_blank\" rel=\"noopener\">digital culture<\/a> that encourages all employees to contribute ideas, experiment, and adapt to change.<\/p>\n<p>They also create formal systems for generating innovative digital initiatives that can support and even drive core business objectives.<\/p>\n<h2>Seize the opportunity<\/h2>\n<p><span style=\"font-weight: 400;\">As businesses continue to invest in digital transformation, <\/span><span style=\"font-weight: 400;\">CIOs are facing many challenges that, when seen in the correct light, represent a unique professional opportunity.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Embracing the expanded role of the strategic CIO demands a high degree of <\/span><span style=\"font-weight: 400;\">courage, ambition, and strategic acumen<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With the right solution to support your tremendous efforts, digital transformation will revolutionize your business, your career, and your legacy.<\/span><\/p>\n\n\n<a href=\"javascript:;\" class=\"popup-threefields m-element-hidden j-initiator j-paid_post_feature\" id=\"imgpng\" form-type-id=\"imgpng\"><img decoding=\"async\" class=\"initiator-image\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/04\/Change-Management-A-min_8643bf07.png\"\/><\/a>\n","protected":false},"excerpt":{"rendered":"CIOs, welcome to the tipping point. As business leaders increasingly prioritize digital transformation, the CIO role has been propelled into<span class=\"moretag\">&#8230;<\/span>","protected":false},"author":246,"featured_media":6836,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"mobile_image_id":0,"tablet_image_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[483,89],"tags":[389,301,110,484],"class_list":["post-6825","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cio-it","category-digital-transformation","tag-cio","tag-digital-leadership","tag-digital-transformation","tag-it"],"acf":{"__coauthors":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Strategic CIO: Redefining What it Means to Lead Digital<\/title>\n<meta name=\"description\" content=\"To truly thrive in the digital era, organizations need a strategic CIO who can bridge IT excellence with core business objectives. 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