{"id":6594,"date":"2019-06-26T13:57:27","date_gmt":"2019-06-26T13:57:27","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=6594"},"modified":"2023-05-02T15:46:25","modified_gmt":"2023-05-02T15:46:25","slug":"digital-adoption-in-healthcare","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/digital-adoption-in-healthcare\/","title":{"rendered":"Digital Adoption in Healthcare: The Key to Less Waste, Better Outcomes"},"content":{"rendered":"

Waste is a chronic problem in the US healthcare system. By some estimates<\/a>, nearly one-third of healthcare spending fails to produce positive patient outcomes.<\/p>\n

Healthcare expenditures rose to $3.65 trillion<\/a> in 2018. When you consider that the US spends the most<\/a> on healthcare, yet patient outcomes consistently rank among the lowest<\/a> of the developed nations, the need for a remedy becomes paramount.<\/p>\n\n

Population health management: The solution for less waste, better outcomes<\/h2>\n

Let\u2019s zoom in on the provider level, where waste can cost you hundreds of thousands or even millions of dollars a year, not to mention valuable time and resources. On top of that, as reimbursement \"digitalmodels shift away from fee-for-service and into the realm of value-based care<\/a>, improving outcomes at lower costs is a top priority.<\/p>\n

The need to find an effective and sustainable solution has led many health systems to population health management.<\/p>\n

By better utilizing patient data, empowering patients to take a proactive role in their healthcare, and reducing reliance on emergency services, you can dramatically improve outcomes while reducing waste and redundancies.<\/p>\n

Population health management sounds good in theory, but its success hinges on one factor that most healthcare leaders fail to recognize: digital adoption<\/a>.<\/p>\n

Dive Deeper: How to Overcome the No. 1 Obstacle to Healthcare Innovation<\/strong><\/em><\/a><\/span><\/p>\n\n

Digital adoption in healthcare is the first step in PHM<\/h2>\n

Successful population health management (PHM) requires the strategic coordination of a lot of moving parts.<\/p>\n

By collecting and analyzing patient data, improving coordination among providers, and equipping patients with the right tools, PHM enables health systems to increase disease prevention and improve clinical outcomes in target populations.<\/p>\n

It creates the potential to drastically lower the cost of disease management, reduce the prevalence of chronic conditions, and improve care quality.<\/p>\n

However, all of these positive outcomes are contingent on digital adoption \u2014 both on the provider side and the patient side. Digital adoption in healthcare is two-sided.<\/p>\n\n

Digital adoption on EHRs is a critical milestone<\/h3>\n

The first step to building a PHM framework is turning patient data into actionable insights. But even with a sophisticated analytics system, flawed patient data in the electronic health records (EHR) \"\"system puts a low ceiling on your potential.<\/p>\n

For most health systems, this is a major challenge that stems from a lack of usability on the EHR<\/a>.<\/p>\n

EHRs are complex, non-intuitive, and a notorious source of \u201cdigital fatigue<\/a>.\u201d Clinicians who struggle to use the EHR efficiently often enter inaccurate or incomplete data. In the short-term, data errors can complicate treatment and coordination of care, on top of causing errors in billing and collections.<\/p>\n

In the long-term, the data that should inform PHM initiatives lacks accuracy and doesn\u2019t give clinicians all of the information they need to inform treatment and prevention plans.<\/p>\n

Before even thinking about how to better coordinate care or equip patients with tools to support PHM, you must address the digital adoption challenge at this stage of data input.<\/p>\n

Unless nurses, physicians, and other healthcare providers can easily and accurately enter patient data into the EHR, all subsequent actions that rely on such data will be compromised.<\/p>\n\n

Patient participation is contingent on usability<\/h3>\n

On the other side of the coin, patient engagement is fundamental to PHM success.<\/p>\n

To truly make these efforts work, you need to achieve a shift in attitudes and behaviors. Instead of being passive recipients of hospital services, patients must become proactive self-advocates in their own treatment plans.<\/p>\n

Practically speaking, patients must be willing to take steps independently at home and within the community, such as using at-home medical tests, trackers, and patient portals to monitor their health.<\/p>\n

But unless they can easily use the required tools, patients will never make these necessary shifts.<\/p>\n

Without digital adoption<\/a>, they will become frustrated and disengaged in their treatment plans. On top of diminished participation, the patients will struggle to accurately input medical information and communicate with providers.<\/p>\n

Like what you\u2019re reading? Subscribe to the blog for fresh insights delivered right to your inbox!<\/strong><\/a><\/span><\/em><\/p>\n\n

A Digital Adoption Platform (DAP) as the lynchpin to success<\/h2>\n

Digital solutions that increase usability<\/a> on the EHR, as well as patient-facing tools, are the key to population health management success.<\/p>\n\n

For providers<\/em><\/h3>\n

WalkMe\u2019s Digital Adoption Platform (DAP)<\/a> enables digital adoption by providing real-time, on-screen guidance so all users can efficiently complete processes on any system, regardless of prior \"digitalexperience or training. It uses algorithms to learn and understand a user\u2019s goals and proactively deploys support prompts so they are never left unsure of what to do.<\/p>\n

When used on an EHR, a DAP will ensure that clinicians always input patient information clearly and don\u2019t skip fields. It helps you ensure data integrity<\/a>, a fundamental component of building effective disease management and prevention programs.<\/p>\n

Another important benefit of digital adoption is less user frustration.<\/p>\n

Today, clinicians lament EHRs for click fatigue, their lack of an intuitive interface, and interfering with patient interactions. But if the process for entering patient information is easy and fast, they can be confident about accuracy while providing patients with more attention and better care.<\/p>\n\n

For patients<\/em><\/h3>\n

The DAP\u2019s navigational guidance and onscreen support is essential to ensuring patients can easily and efficiently complete processes on their at-home tools.\"digital<\/p>\n

Beyond improving usability, the DAP also enables self-service<\/a>, which is intrinsic to the success of any PHM initiative.<\/p>\n

Increasing independence and reducing reliance on in-person medical visits and services is central to PHM. Self-service technology supports this goal by empowering patients to take control of managing treatment and prevention.<\/p>\n\n

Digital adoption in healthcare is fundamental to reducing waste<\/h2>\n

Population health management is good for patients and hospitals. Done right, it has the potential to reduce chronic conditions, prevent disease, lower medical expenditures, and lift the strain on hospitals.<\/p>\n

But without digital adoption, PHM is merely an idealistic vision. Ensuring full usability on software \u2014 for both clinicians and patients \u2014 is the essential first step.<\/p>\n

WalkMe\u2019s Digital Adoption Platform (DAP)<\/strong> transforms the user experience in today\u2019s overwhelming digital world. Using artificial intelligence, engagement, guidance, and automation, WalkMe\u2019s transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website. Discover how a DAP can revolutionize your business.<\/em><\/span><\/p>

Request a Demo<\/a><\/div><\/div><\/div><\/p>","protected":false},"excerpt":{"rendered":"Waste is a chronic problem in the US healthcare system. 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