{"id":6516,"date":"2019-06-05T15:56:53","date_gmt":"2019-06-05T15:56:53","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=6516"},"modified":"2023-05-02T15:52:49","modified_gmt":"2023-05-02T15:52:49","slug":"employee-experience-survey","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/employee-experience-survey\/","title":{"rendered":"How to Stay Human in the Digital Workplace"},"content":{"rendered":"

No one wants to be a \u201ccog in the machine.\u201d In the digital era, this expression has an entirely new meaning.<\/span><\/p>\n

Digital is not only changing how we work, but how we experience work. <\/span><\/p>\n

As investments in digital transformation rise, employees are expected to continually add new tools to their workflow. New apps and systems promise to raise productivity, increase innovation, and enhance competitiveness<\/a>. But in reality, poor usability on software is a persistent problem, and it usually leads to the opposite outcomes.<\/span><\/p>\n

Slower outputs are only one consequence. In the digital workplace, the employee experience is more vulnerable than ever. <\/b><\/p>\n

Widespread employee frustration with enterprise technology has far-reaching consequences, from stress to disengagement to turnover. <\/span><\/p>\n

The question is, in the evolving digital workplace, how do you preserve a \u201chuman\u201d employee experience?<\/span><\/p>\n\n

The broken promise of digital transformation<\/h2>\n

Competing in the digital age requires advanced digital capabilities both internally and within the business model.\"digital <\/span><\/p>\n

Organizations across nearly all industries are racing to keep up. Global investments in digital transformation<\/a> technology are expected to reach $1.18 trillion by the end of 2019, according to predictions from the <\/span>IDC<\/span><\/a>. <\/span><\/p>\n

You may be enthusiastic about technology\u2019s potential to increase key business performance metrics, such as productivity, cost reduction, and revenue. But employees seldom share this excitement.<\/span><\/p>\n

Why? Because being \u201cin the trenches\u201d of work can mean shuffling between upwards of a dozen platforms throughout the day, and it\u2019s not easy. <\/span><\/p>\n

Ineffective onboarding<\/a>, confusing interfaces, and complex processes are major contributors to employee frustration<\/a> and disengagement. As you add more tools to your staff\u2019s workflow, these problems only get worse. In addition to wreaking havoc on your employee experience, business performance will take a serious hit. <\/span><\/p>\n\n

Poor usability is taking a toll<\/h2>\n

We recently conducted a <\/span>survey<\/span><\/a> to understand just how workplace technology affects the employee experience. The results are clear: poor usability on enterprise software imposes a heavy burden on employees.<\/span><\/p>\n

Here are some key findings:<\/span><\/p>\n

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