{"id":6501,"date":"2019-06-04T05:41:00","date_gmt":"2019-06-04T05:41:00","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=6501"},"modified":"2023-05-02T15:46:11","modified_gmt":"2023-05-02T15:46:11","slug":"software-frustration-business-processes","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/software-frustration-business-processes\/","title":{"rendered":"Software Frustration? Blame Your Business Processes"},"content":{"rendered":"

When work gets stressful, it\u2019s easy to blame the machine. <\/span><\/p>\n

Whether the digital tools you use are difficult to learn, hard to navigate, or involve long, complex processes, software frustration is rampant<\/a>.<\/span><\/p>\n

The <\/span>majority of employees<\/span><\/a> have between five and 15 applications open at once. Using one can be frustrating, not to mention the need to switch between numerous interfaces. Our tendency to blame the apps themselves as the productivity killer is understandable. <\/span><\/p>\n

But ask yourself, is the software really at fault? <\/span><\/p>\n

Most digital tools are built to improve productivity and collaboration. Instead of blaming the technology, perhaps it\u2019s the processes your employees are required to complete that are slowing them down. <\/span><\/p>\n\n

Business process optimization improves workforce performance<\/h2>\n

Despite technology\u2019s potential to improve employee productivity, the processes employees are performing on software often lead to the \"softwareopposite. <\/span><\/p>\n

Long, complex, and time-consuming processes become a bottleneck to efficiency instead of an enabler. <\/span><\/p>\n

In one of our <\/span>recent stud<\/span><\/a>ies<\/a>, we found that if a process takes 70 seconds or less and has under five steps, there is a 70% success rate. On the other hand, if a process takes longer or is more complicated, the success rate plummets. <\/span><\/p>\n

In the past four years, the <\/span>average number of apps<\/span><\/a> a company uses has increased by 43%. As companies dedicate greater resources, budget, and strategy to digital transformation, it\u2019s unlikely the momentum driving digital investments will slow down any time soon. Instead of blaming the software, you can drastically improve employee productivity and performance by optimizing the digital processes they need to complete.<\/span><\/p>\n

Dive Deeper: Digital Transformation Decoded<\/a><\/span><\/strong><\/em><\/p>\n\n

Start by identifying the underlying issues<\/h2>\n

Business process optimization is essential for boosting employee productivity, eliminating costs and getting the most out of available resources.<\/span><\/p>\n

But, you have to understand the business issue before working on a resolution.<\/span><\/p>\n

To isolate the problem, first answer the following questions:<\/span><\/p>\n\n