{"id":6369,"date":"2019-05-02T12:23:39","date_gmt":"2019-05-02T12:23:39","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=6369"},"modified":"2023-05-02T15:45:54","modified_gmt":"2023-05-02T15:45:54","slug":"knowledge-2019-guide","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/knowledge-2019-guide\/","title":{"rendered":"Everything You Need to Know to Get the Most Out Of Knowledge 2019"},"content":{"rendered":"<span style=\"font-weight: 400;\">What does it mean to flourish in the digital era?<\/span>\n\n<span style=\"font-weight: 400;\">The <a href=\"https:\/\/www.walkme.com\/blog\/digital-adoption-strategy\/\" target=\"_blank\" rel=\"noopener\">need to digitally transform<\/a> is a given. Every business \u2014 whether you\u2019re a budding startup with innovation in your DNA, or a century-old establishment \u2014 <a href=\"https:\/\/www.walkme.com\/blog\/what-does-digital-transformation-mean\/\" target=\"_blank\" rel=\"noopener\">must continually develop<\/a> its technology arsenal.<\/span>\n\n<span style=\"font-weight: 400;\">Digital transformation encompasses a broad landscape of change, and addressing each component is fundamental. But it\u2019s easier to conceptualize than execute.<\/span>\n\n<span style=\"font-weight: 400;\">That\u2019s why thousands are flocking to <\/span><a href=\"https:\/\/knowledge.servicenow.com\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Knowledge 2019.<\/span><\/a><span style=\"font-weight: 400;\"> At ServiceNow\u2019s annual conference, attendees will uncover how to successfully deliver modern digital workflows that take your <a href=\"https:\/\/www.walkme.com\/blog\/strategy-business-agility\/\" target=\"_blank\" rel=\"noopener\">business strategy<\/a> to the next level, unlock productivity, and transform both the customer and employee experience. <\/span>\n<h2>First, the logistics<\/h2>\n<span style=\"font-weight: 400;\">If you\u2019re attending Knowledge 2019 (and we highly encourage you do), let this article be your guide to get the most out <img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-6372\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/05\/shutterstock_361828142-2-1.jpg\" alt=\"servicenow conference\" width=\"400\" height=\"267\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/05\/shutterstock_361828142-2-1.jpg 1000w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/05\/shutterstock_361828142-2-1.jpg?resize=300,200 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/05\/shutterstock_361828142-2-1.jpg?resize=600,400 600w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/>of your attendance. <\/span>\n\n<span style=\"font-weight: 400;\">Before we dive into the agenda, keynotes, and networking, let\u2019s cover the basics.<\/span>\n<h3><em>Who, What, Where, When<\/em><\/h3>\n<span style=\"font-weight: 400;\">Knowledge 19 is the largest gathering of service management professionals using enterprise cloud services. Pre-conference events will take place May 5-6, and the regular conference will run from May 7-9 at the <\/span><a href=\"https:\/\/www.venetian.com\/meetings\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Venetian &amp; Sands Expo Center<\/span><\/a><span style=\"font-weight: 400;\"> in Las Vegas.<\/span>\n\n<span style=\"font-weight: 400;\">The conference is an unparalleled opportunity to meet industry leaders, forge new connections, and learn from experts. Roughly 14,000 people are expected to attend.<\/span>\n<h2>The agenda<\/h2>\n<span style=\"font-weight: 400;\">With hundreds of breakout sessions, keynotes, and labs, the learning potential is uncapped.<\/span>\n\n<span style=\"font-weight: 400;\">Here\u2019s a shortcut to the <\/span><a href=\"https:\/\/www.servicenowevents.com\/knowledge2019\/event_agenda\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">content catalog<\/span><\/a><span style=\"font-weight: 400;\"> where you can see the complete list of sessions. <\/span>\n\n<span style=\"font-weight: 400;\">Better yet, Knowledge 2019 attendees have the opportunity to build a personal Knowledge agenda, perfectly tailored to address their individual learning desires. <\/span>\n\n<span style=\"font-weight: 400;\">Create your own <\/span><a href=\"https:\/\/knowledge.servicenow.com\/#journey_1\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">curated journey<\/span><\/a><span style=\"font-weight: 400;\"> on fundamental digital transformation leadership topics, including:<\/span>\n<ul>\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Transforming the IT experience<\/span><\/li>\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Delivering a next-generation <a href=\"https:\/\/www.walkme.com\/blog\/employee-experience\/\" target=\"_blank\" rel=\"noopener\">employee experience<\/a><\/span><\/li>\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.walkme.com\/blog\/customer-experience\/\" target=\"_blank\" rel=\"noopener\">Delighting customers<\/a> by resolving complex issues end-to-end<\/span><\/li>\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Optimizing performance with analytics<\/span><\/li>\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Maximizing success with <a href=\"https:\/\/www.walkme.com\/platform\/servicenow\/\" target=\"_blank\" rel=\"noopener\">ServiceNow<\/a><\/span><\/li>\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">And more&#8230;<\/span><\/li>\n<\/ul>\n<h3>Not-to-miss sessions and keynotes<\/h3>\n<span style=\"font-weight: 400;\">Knowledge 2019 is your opportunity to hear from ServiceNow C-suiters and customers on how to achieve optimal <img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-6373\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/05\/shutterstock_1066001099-1.jpg\" alt=\"digital transformation\" width=\"400\" height=\"267\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/05\/shutterstock_1066001099-1.jpg 1000w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/05\/shutterstock_1066001099-1.jpg?resize=300,200 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/05\/shutterstock_1066001099-1.jpg?resize=600,400 600w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/>productivity, <a href=\"https:\/\/www.walkme.com\/blog\/employee-engagement-digital-enablement\/\" target=\"_blank\" rel=\"noopener\">employee engagement<\/a>, and customer success.<\/span>\n\n<span style=\"font-weight: 400;\">Be sure to save down <\/span><a href=\"https:\/\/knowledge.servicenow.com\/sessions.html\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">keynotes<\/span><\/a><span style=\"font-weight: 400;\"> from:<\/span>\n<ul>\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">John Donahoe, CEO and President, ServiceNow<\/span><\/li>\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">CJ Desai, Chief Product Officer, ServiceNow<\/span><\/li>\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Farrell Hough, Senior VP of Customer Workflows, ServiceNow<\/span><\/li>\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Dave Wright, Chief Innovation Officer, ServiceNow<\/span><\/li>\n<\/ul>\n<span style=\"font-weight: 400;\">We especially recommend the following sessions to help you refine your digital transformation strategy and drive change forward.<\/span>\n\n<em><strong>1. <a href=\"https:\/\/www.servicenowevents.com\/knowledge2019\/public_session_view.php?session_id=1077&amp;agenda_session_id=1300\" target=\"_blank\" rel=\"noopener\">Next Generation Workforce: Get ready to rethink everything you thought you knew about the employee experience<\/a><\/strong><\/em>\n<ul>\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">May 7, 3:30 pm to 4:10 pm<\/span><\/li>\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Speakers: Pat Wadors, Chief Talent Officer, ServiceNow, Seth Mattsion, Co- Founder &amp; Chief Movement Officer, Luminate, and Tey Scott, Head- Global Talent Acquisition, ServiceNow<\/span><\/li>\n \t<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.siliconrepublic.com\/people\/pat-wadors-hr-servicenow\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Check out this interview<\/span><\/a><span style=\"font-weight: 400;\"> with Pat and how ServiceNow uses WalkMe to eliminate the need for extensive training on enterprise technology!<\/span><\/li>\n<\/ul>\n<em><strong>2. <a href=\"https:\/\/www.servicenowevents.com\/knowledge2019\/public_session_view.php?session_id=221&amp;agenda_session_id=1668\" target=\"_blank\" rel=\"noopener\">The Hershey Company: A digital transformation of IT risk and compliance management<\/a><\/strong><\/em>\n<ul>\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">May 7, 1:30 pm to 2:10 pm<\/span><\/li>\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Speaker: Troy Grubb, Senior Manager Information Security, The Hershey Company<\/span><\/li>\n<\/ul>\n<em><strong>3. <a href=\"https:\/\/www.servicenowevents.com\/knowledge2019\/public_session_view.php?session_id=1228&amp;agenda_session_id=1458\" target=\"_blank\" rel=\"noopener\">Unifying employee experience through digital transformations, powered by Adobe Experience Manager and ServiceNow<\/a><\/strong><\/em>\n<ul>\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">May 7, 2:30 pm to 3:10 pm<\/span><\/li>\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Speaker: Robert Woblesky, Sr. Business Solutions Analyst, Adobe<\/span><\/li>\n<\/ul>\n<h2>Come meet us!<\/h2>\n<span style=\"font-weight: 400;\">At a conference that is literally jammed with digital transformation insights, we\u2019d be remiss not to emphasize the <img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-6374\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/05\/IMG-3887-1.jpg\" alt=\"walkme team\" width=\"400\" height=\"398\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/05\/IMG-3887-1.jpg 750w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/05\/IMG-3887-1.jpg?resize=110,110 110w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2019\/05\/IMG-3887-1.jpg?resize=300,298 300w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/>importance of <a href=\"https:\/\/www.walkme.com\/blog\/everything-digital-adoption\/\" target=\"_blank\" rel=\"noopener\">digital adoption<\/a> to your change initiative.<\/span>\n\n<span style=\"font-weight: 400;\">Digital adoption refers to a state in which users can fully maximize the full range of a software\u2019s capabilities. This is key to digital transformation success \u2014 unless your employees can use tech as it was intended and to the fullest extent, the potential to maximize its benefits will be dramatically reduced. <\/span>\n\n<span style=\"font-weight: 400;\">Among the 200+ ServiceNow partners at Knowledge 2019, WalkMe will be there to answer all of your digital adoption questions and show you just <a href=\"https:\/\/www.walkme.com\/blog\/digital-adoption-solution\/\" target=\"_blank\" rel=\"noopener\">how simple achieving it can be<\/a>. <\/span>\n\n<strong>Come visit us at booth 245!<\/strong>\n<h2>Networking<\/h2>\n<span style=\"font-weight: 400;\">14,000 attendees means networking opportunities galore. Make sure you attend the networking event on May 7 from 5:00 pm to 7:00 pm.<\/span>\n\n<span style=\"font-weight: 400;\">Food, drinks, and endless new faces to meet. Learn from a global community of ServiceNow experts and discover valuable ideas you can bring back to your own organization.<\/span>\n<h2>Get connected<\/h2>\n<span style=\"font-weight: 400;\">Join the conversation. See what others are posting about Knowledge 2019 and share your own take-aways with the hashtag #Know19.<\/span>\n\n<span style=\"font-weight: 400;\">Follow along on ServiceNow\u2019s <\/span><a href=\"https:\/\/twitter.com\/servicenow?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Twitter<\/span><\/a><span style=\"font-weight: 400;\"> and <\/span><a href=\"https:\/\/www.linkedin.com\/company\/servicenow\/?originalSubdomain=il\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">LinkedIn<\/span><\/a><span style=\"font-weight: 400;\"> pages.<\/span>\n\n<div class=\"blog-bottom-text-main\"><div class=\"blog-bottom-text-sub\"><p><span><em><strong>WalkMe\u2019s Digital Adoption Platform (DAP)<\/strong> transforms the user experience in today\u2019s overwhelming digital world. Using artificial intelligence, engagement, guidance, and automation, WalkMe\u2019s transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website. Discover how a DAP can revolutionize your business.<\/em><\/span><\/p> <div class=\"blog-bottom-link\"><a href=\"https:\/\/www.walkme.com\/pages\/dap-cv-2-help-your-users-engage-technology\/?eco=digitaltr&amp;adin=knowledge-2019-guide-al01&amp;land=dap-cv-2-help-your-users-engage-technology&amp;pitch=Adoption-Promotion%20\" class=\"short-link-class btn-short-link-class\" target=\"_blank\" rel=\"noopener\">Request a Demo<\/a><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"What does it mean to flourish in the digital era? The need to digitally transform is a given. Every business<span class=\"moretag\">&#8230;<\/span>","protected":false},"author":246,"featured_media":6370,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"mobile_image_id":0,"tablet_image_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[89],"tags":[110,346,153],"class_list":["post-6369","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-transformation","tag-digital-transformation","tag-servicenow","tag-wmb-dt"],"acf":{"__coauthors":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Everything You Need to Know to Get the Most Out Of Knowledge 2019 - WalkMe Blog<\/title>\n<meta name=\"description\" content=\"Your complete guide to Knowledge 2019, where you&#039;ll learn how to deliver modern digital workflows and take your business to the next level.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.walkme.com\/blog\/knowledge-2019-guide\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Everything You Need to Know to Get the Most Out Of Knowledge 2019 - 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