{"id":6288,"date":"2019-04-15T14:59:57","date_gmt":"2019-04-15T14:59:57","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=6288"},"modified":"2023-05-02T15:52:46","modified_gmt":"2023-05-02T15:52:46","slug":"digital-fatigue-business-process","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/digital-fatigue-business-process\/","title":{"rendered":"How Much Is \u2018Digital Fatigue\u2019 Costing You?"},"content":{"rendered":"\r\n

You\u2019re doing everything in digital transformation right<\/a>. Except for one thing.<\/p>\r\n\r\n\r\n\r\n

As you add more advanced digital tools to your software lineup, your employees\u2019 potential for unlocking new insights, evolving the business model, and better meeting the needs of your customers is higher than ever.<\/p>\r\n\r\n\r\n\r\n

But there is something ailing your workforce: digital fatigue. Left untreated, the potential of your digital and organizational transformation<\/a> is automatically capped \u2014 not to mention your ROI.<\/p>\r\n\r\n\r\n\r\n

Dive Deeper: Foregoing Software “Insurance” Is Your Most Expensive Mistake<\/a><\/strong><\/em><\/p>\r\n\r\n\r\n\r\n

Digital fatigue: A definition<\/h2>\r\n\r\n\r\n\r\n

Digital fatigue is a state of mental exhaustion and disengagement that occurs among people who are required to use numerous digital tools and apps concurrently.<\/p>\r\n\r\n\r\n\r\n

I\u2019m not talking about using your smartphone while watching TV. I\u2019m talking about juggling processes across a dozen enterprise platforms, while still meeting expectations for performance and productivity.<\/p>\r\n\r\n\r\n\r\n

Digital fatigue is endemic in the modern workplace<\/h3>\r\n\r\n\r\n\r\n
\"user<\/figure><\/div>\r\n\r\n\r\n\r\n

The average medium- to large-size enterprise has more than 300 mission-critical apps, while individual employees are tasked to gain proficiency on nine to 12 or even more, according to various studies.<\/p>\r\n\r\n\r\n\r\n

But digital fatigue is not just caused by the sheer volume of technology employees are required to work on.<\/p>\r\n\r\n\r\n\r\n

In an unprecedented <\/strong>study<\/strong><\/a>, WalkMe was able to identify two more profound contributors \u2014 the actual time and number of steps required to complete processes on enterprise software.<\/strong><\/p>\r\n\r\n\r\n\r\n

Digital business processes that are time- and cognitively intensive not only drive digital fatigue, they actually lead employees to quit the process altogether. The consequences of this extend far beyond employee frustration<\/a>, all the way into the territory of compromised data integrity, lost productivity, and missed business opportunities.<\/p>\r\n\r\n\r\n\r\n

By the numbers: The cost of business process failure<\/h2>\r\n\r\n\r\n\r\n

Using WalkMe\u2019s recently upgraded analytics platform Insights<\/a>, we analyzed data from a sample size of 117 customers and more than 117,240 end users of leading HCM and CRM systems.<\/p>\r\n\r\n\r\n\r\n

There were two main parameters under evaluation: the optimal number of steps<\/strong> and the optimal amount of time<\/strong> it took to complete tasks on enterprise software, both with and without automation.<\/p>\r\n\r\n\r\n\r\n

The business processes evaluated encompassed a broad range of complexity, with a few processes exceeding 90 steps!<\/p>\r\n\r\n\r\n\r\n

After eliminating these outliers, the study focused on 765 business processes that included between four and 26 steps. Such processes included:<\/p>\r\n\r\n\r\n\r\n